1, the first time the customer feedback, must first apologize to the customer, all in accordance with a standard to give the customer compensation. 2, in the compensation after the apology, and then give the customer two coupons, once again, to admit fault, emphasize the kitchen's work errors to the customer additional compensation, this move will make the customer feel that the boss is very sincere, and willing to come to consume again.

3, the above for the kitchen to deal with the corresponding takeaway customer complaint solution.