Shangri-La Hotel is specially equipped with four personal butlers. Hyatt Regency Hangzhou has also built a personal butler team.

The personal butler in a five-star hotel generally only serves the hotel's heavyweight guests, such as big-name stars, business celebrities, presidents of listed companies and politicians. These people have special status and busy work. After they live in the hotel, the housekeeper acts as the chief dispatcher and provides personalized service according to the requirements of the guests.

A person in charge of Hyatt Regency Hangzhou said that Hyatt Regency's 24-hour butler service is generally aimed at guests staying in the presidential suite. Before the guests check in, the personal butler should make a detailed reception plan to understand the guests' living habits and personal hobbies, such as the water temperature they like when bathing and the meals they like when dining. After the guests check in, the personal butler is responsible for the guests' daily life, itinerary, dining, laundry, etc., and keeps a housekeeper diary every day. When the guests need it, they have to appear immediately, so at night, they live next to the guests' rooms and are ready to deal with emergencies at any time.

Not only the 24-hour personal butler service, but also the conference butler and wedding butler are derived from five-star hotels. In Hyatt Regency, the conference housekeeper helps the conference organizer to take care of all the conference itineraries. The wedding housekeeper is responsible for the drinks, sugar, sound control, the bride's meal and the start of the banquet, and follows the bride and bridesmaids at any time.

Hangzhou New Century Mingdu Hotel is also building a senior banquet service team, that is, the personal butler of the banquet. "Banquet housekeeper should have the manners and services of a gentleman, have professional knowledge of wine tasting, and recommend suitable drinks for guests. Moreover, it is necessary to observe the nuances. If you feel that the guests are cold, you should hand in the shawl in time. When the guests stand up, they will immediately open their seats. " Lu Ye, the manager of the catering department of New Century Mingdu Hotel, said that in order to build a banquet housekeeper, in addition to professional knowledge training, the hotel should also train him in food, yoga and dance.