Domestic head of catering service provider "clatter" was exposed can not withdraw cash.

According to some catering merchants, as early as the beginning of December, the withdrawal function of the clatter on the delay, until the end of the month before the emergence of a large area, completely unable to withdraw cash, and the majority of small and medium-sized food and beverage merchants is the "hardest-hit", large merchants withdrawals are often able to protect.

At present, microblogging, black cat complaints and other platforms have clamor user complaints, involving a single amount from a few thousand dollars to tens of thousands of dollars. Only one platform, Black Cat Complaints, has 63 complaints, and only nine have been responded to.

Photo: Black Cat Complaints

Clapla officially confirmed the fact that "cash cycle extension", customer service said the main reason is that the recent payment system server is being upgraded, some of the business operations into a manual operation, and therefore there is "delayed". "

But the main reason is that the payment system server is being upgraded.

But there are also informed sources have revealed to the media, the crisis may be related to claptrap related companies borrowing, capital turnover difficulties, the platform may use part of the merchant funds for turnover.

On this question, the clattering has never given an official reply, only a suspected parent company Beijing more to point information technology company's response statement circulated in the circle of friends, and then was a reluctant to disclose the name of the internal staff denied, said the statement for false statement.

The eye of the sky shows that the clatter belongs to Beijing more to point information technology limited company, was founded in 2009, the registered capital of 213 million yuan, the real controller is Ding Yongtao. The company *** experienced 5 rounds of financing, investors including high collar venture capital, create east investment, the United States group war investment, public review, deep venture capital, huasheng yihong and so on.

According to the official introduction, claptrap company products cover the whole industry of catering, the whole business link, the group has a third-party payment license and Internet microfinance license, to provide customers with payment and class financial services, has signed more than 400,000 food and beverage merchants, of which the chain customers accounted for 82%. The total annual transaction amount of the customers served by Claptrap exceeds RMB 700 billion, accounting for nearly 15% of the industry's broader market in 2021.

According to the withdrawal process given by the customer service of the official website of Wow La La, the merchant "can withdraw cash at any time without time limitations, and withdraw cash are no commission", only through the authentication of the real name can be withdrawn in the cell phone and computer terminal.

The clatter is suspected of breaking the chain of funds, perhaps also inextricably linked to the love of agriculture station.

It is reported that the clatter does not hold the "payment business license", its financial services capabilities behind the "Beijing love agriculture station technology services limited company" (hereinafter referred to as "love agriculture station") under the " The company's financial service capability is backed by "Zhihui Payment" under "Beijing Ainong Station Technology Service Co.

The company was awarded a prepaid card issuance and acceptance (Beijing and Shanghai) license and an Internet payment license (nationwide) by the People's Bank of China (PBOC) in 2011, and was one of the first companies to receive the pilot qualification for cross-border e-commerce foreign exchange payment from the State Administration of Foreign Exchange (SAFE) in September 2013. Create a paperless kitchen to reduce the cost of consumables and avoid losing and missing orders for kitchen dishes.

Control the efficiency of the back of the kitchen production, the front office ordering information in real time to the kitchen, new orders intelligent reminder, accurate control of the dish situation.

The dishes can be customized to display in a variety of ways, can be customized by dish merger, order, table display, can be customized dish name, order time, order number, etc. Sorting, can be set to display different dishes in each column.

Real-time control of the dishes, real-time monitoring of the length of the dish order, to enhance the efficiency of the kitchen, dish overtime warning.

Sweeping the code to row vegetables, support the sweeping gun products row vegetables, to avoid the manual row vegetables appear misoperation.

A key to put clear dishes, dishes with insufficient raw materials to quickly estimate the clear, to avoid the emergence of the customer order before informing the customer that the dish has been sold out of the situation, the dish will notify the front hall after the estimate clear the order terminal can be sold in the current number.

Kitchen God - Back Office Performance Workstation

The front office and back office can realize efficient collaboration

Kitchen God connects the front office and the back office into a single unit, so that the two can be instantly, efficiently, and accurately linked, avoiding arguments and unhappiness between the two sides due to urging orders and wrong orders, etc.

The Kitchen God is a powerful tool that allows customers to quickly assess the performance of their food.

Precise assessment of performance, so that the back of the kitchen management no longer worry

Preparation, production, delivery, the workload of the staff in all aspects of the accurate statistics, to facilitate the management of the development of a reasonable assessment system.

Intelligent scheduling, so that the back of the kitchen work in an orderly manner

Kitchen God can be intelligent scheduling, so that the back of the kitchen staff to work in an orderly manner, ordering the end of the expedited, long and so on the problem can be reminded of the back of the kitchen in a timely manner.

Intelligent scheduling, reasonable order

According to the busy and idle situation of the kitchen staff, intelligent scheduling of dishes can be realized to improve the speed of meals.

Cloud storage, no longer missed orders, wrong orders

Kitchen God through the POS ordering system, all the dishes can be recorded and transmitted to the food end in a timely manner, to avoid the occurrence of wrong orders, missed orders, enhance customer satisfaction, win the store's good reputation.

Pick up food call - let the restaurant orderly operation

Support WeChat message push, the customer in the online restaurant order, the meal production is completed WeChat push can be given to the customer tips to pick up food.

Support voice reminder, customers on-line restaurant orders, meal production is completed through the store call screen to prompt customers to pick up food.

Support for pickup code pickup, the customer orders the phone will receive the corresponding order pickup code, the meal is ready to pick up the meal with the pickup code, pickup after the pickup code is automatically invalidated.

Customize the background and font color. Merchants can customize the background image and font color of the call screen according to their own preferences and branding.

Custom voice content, call screen can be customized call sound voice files, merchants can record their own call sound.

Reservation management system

Support a variety of booking methods, real-time information **** enjoy. It supports single-store booking, group unified booking, store booking + group unified booking, sales APP booking (Android + IOS), user WeChat self-booking, intelligent booking phone all-in-one "small booking".

Support docking three-party booking system, support platforms include: Gaode Map, Baidu Map, Meituan and Dianping.

The booking means becoming a member, and the membership model includes single-store membership and group membership, which increases the number of members in the store and facilitates value-added membership and member fission in the later stage.

Support the use of box booking and banquet booking of the whole process, easy to track the banquet business opportunities, intention to follow up, negotiation, signing, preparation for the implementation of the post-dinner visit to the customer evaluation/complaints, digging the second business opportunities, etc., so as to realize the whole process of the banquet link control.

It supports automatic identification of the source of customers, and displays preferences, flavors, dishes, and membership information when customers call; automatically recommends free tables and automatically sends out booking SMS.

It supports the printing of booking notification forms, as well as the printing of tickets after pre-ordering, which makes it easy for the purchasing department to control the quantity of purchases; it supports the collection of deposits and the printing of deposit vouchers.

Customer resource allocation, when the sales leave, the sales of high-value customers can be assigned to other sales maintenance, to solve the problem of lost customers due to sales departure; a customer by a sales manager for many times after the order, the customer can be automatically assigned to the sales manager.

Sales performance, can be customized according to the number of orders, order amount, etc. sales commission method to set, while automatically generating reports to increase the efficiency of the restaurant.

Operations management module supports: customer control, staff control, customer analysis, order analysis, which is conducive to the allocation of customer resources, the assessment of staff in the store, and the development of store operations strategy.

RFM analysis model, according to the booking order amount, the number of bookings and other information, automatically analyze the high-value, sleeping, lost customers; the restaurant can be based on the actual situation, the different types of customers for accurate marketing, reduce marketing costs, while increasing the accuracy of marketing.

Queuing and waiting - one-stop queuing management system

Electronic queuing management saves labor costs and improves the efficiency of stores in dealing with queues.

Aggregate arrival time, remote number pickup + progress reminder, to help consumers rationalize the time to the store, extend the restaurant peak time.

Support SMS, WeChat progress reminder and arrival number reminder mode, to ensure that consumers arrive at the store on time.

With pre-ordering, to reduce dining time, pre-ordering after the success of taking the number, to save customers ordering time, to enhance the turnover rate.

Waiting place marketing, dining overtime customers can be sent coupon rewards, to enhance the consumer experience, increase repurchase opportunities.

Aggregation of takeout

Multiple platforms, aggregating orders from Meituan, HungryMall, HungryHundredRetail, and the enterprise's own takeout platform to help merchants provide one-stop service.

No intervention, the takeaway orders are received uniformly, a key directly to the catering system and the kitchen, automatically print the takeaway vouchers, easy to pick up the food delivery, without human intervention, to improve the efficiency and accuracy of the order.

Easy to reconcile, the system automatically screens the orders of each takeout platform, and lists the summary of each platform, data details, data analysis and other services through the data report to improve reconciliation efficiency.

Aggregate payment

The payment channel is rich, supporting all mainstream mobile payment methods, WeChat payment, Alipay, UnionPay QR code, digital RMB, etc., to realize one-key payment and one-code payment.

Support access to the digital RMB business of six major banks: China, Agriculture, Industry, Construction, Transportation and Postal Savings.

Payment scene all through, claptrap system product full coverage, including store cashier system, online restaurant, small program, APP, two-dimensional code desk card and other transaction scenes all through, to meet the merchant's various transaction scenarios, no longer need to separately docking payment, bid farewell to the cumbersome payment access process.

The combination of payment, support for membership card balance payment, marketing vouchers, cash, mobile payment and other payment methods combination payment.

Official Service Provider, Claptrap is the official authorized service provider of WeChat Pay, Alipay and UnionPay, and the safety of funds is guaranteed.

Basic file control

The basic file of the merchant center is a comprehensive department of the basic file and setup of Clap & La La. We provide catering enterprises with centralized control of the store's field, goods and people cloud management services, the main functions are: store management, dish management, store staff and authority management, parameter management, module authorization and so on. At the same time, it provides basic data and service interfaces for various lines such as Claptrap POS, WeChat restaurant, shopping mall, small program, cloud store, order, payment, and so on.

Store management, the store is the entity stores (field) in the cloud a body, the basic file is mainly maintained in the store a variety of files and settings items. Stores are the most basic module, and all of the products of Claptrap depend on them. We provide the functions related to organizing stores, and through store grouping and store labels, stores can be managed in multiple dimensions.

Dishes management, dishes (goods) is the most important basic data, throughout the clatter of all product lines of the key data. We provide group unified control of dishes. Dish management has the following modules: group dish library, group menu, menu release, store dish library, group management store dishes.

Store personnel and authority management, store personnel (people) management is the basic account information of the waiter in the physical store, you can assign different permissions to meet the different catering industry on the authority of the fine degree of control. The waiter can use the account assigned in the shopkeeper management to log in the POS system (including the international version, order treasure). The clerk is also used for WeChat restaurant reward and evaluation business.

Parameter management, parameter is to serve different restaurant business to meet the different business scenarios using the relevant configuration. Parameter management encompasses 400+ parameters, covering services and terminals such as POS/international version, cloud store, WeChat restaurant, ordering treasure, KDS, etc. Parameter management also provides a batch cloning function of the parameters of chain enterprises to meet the efficient implementation and store opening.

Module authorization, the product center including POS and C terminal in the multi-product modules, the user to buy the module and the use of different periods, and therefore need to product module authentication. Therefore, to use certain modules, you need to authorize the relevant module before you can use it.

Boss Pass--Data Decision Analytics, Real-time Restaurant Business Conditions Anytime, Anywhere

Real-time data, real-time updates. Historical data, accurate presentation

When the group transaction revenue occurs, it can be updated to the boss pass within three minutes.

Historical data statistics by day, week, month, with trend charts to present the historical fluctuation of data.

Almost all types of restaurant data are covered, including dine-in, take-out, and membership.

Multi-dimensional data comparison analysis

Different types of data are compared in different time dimensions, such as day-on-day, week-on-week, week-on-week, and month-on-month.

Revenue Achievement

Set up three time dimensions of daily, weekly, and monthly revenue goals, and achieve the percentage of revenue achievement through the form of animation.

Store PK/Regional PK (exclusive for regional managers and group managers)

Rank different stores and regions of the group according to different food and beverage data indicators in positive and negative order. This function also supports the ranking of different regions (cities). It is used to evaluate the operation status of each region.

Revenue Classification

Turnover is categorized by payment composition, business composition, channel composition, revenue composition, etc., so that the type of revenue is clearly visible.

Bill Exception

Definition of Bill Exception: A bill with a decrease in actual receipts in the reverse checkout may have an operational exception.

The number of billing exceptions, the amount of reduction in actual revenue, the number of reverse checkouts, and the number of stores in which the exception occurred are counted. Multi-store groups can rank stores from largest to smallest based on the number of exceptions and discover stores with a high number of exceptions.

Precisely locate the details of each order such as order number, opening/closing time, initial checkout amount, checkout amount after reverse checkout.

If the merchant has enabled the Boss Pass video surveillance feature, it can access the surveillance playback video of the reverse checkout time.

Dish abnormalities

Statistics on the number and details of returned dishes, complimentary dishes, price change of dishes, and bill cancellation.

Customer reviews

Statistics of online reviews received by the business in the past 30 days, including Meituan, Hungry's, and WeChat restaurants.

Displayed in categories of good, medium and bad reviews.

Filtering the default positive reviews and displaying reviews with content.

Respond to reviews directly in Boss Pass.

Real-time table status

Multi-store group statistics of all stores' table opening rate, and ranking based on table opening rate.

Go to a single store to count the table openings in different areas, and you can view the consumption details of each table.

Dish statistics

Ranking of dish sales by sales volume, water flow, actual receipts, and click-through rate.

Dimension of dishes: single item statistics, large category statistics, specification statistics.

Channel dimension: dine-in, take-out, all

Time dimension: daily, weekly, monthly

Single product can also be in accordance with the above dimensions of the statistics, in addition to adding a single product in the multi-store sales, click-through rate of the store ranking.

Business Analysis Report

The report provides comprehensive statistics on historical data in the form of daily, weekly, and monthly reports, and pushes them out on a regular basis.

Reports include: business, dishes, takeout, members, inventory.

Video Surveillance

Real-time view of the store's live and historical playback. It supports most of the commercial webcams on the market.

Cloud finance - financial solutions for the catering industry

Clap & Clap franchise management system

The group and franchisees have their own payments and accounts, which can realize the automatic flow of funds. Accounting and fund flow is completed as a whole, saving personnel costs and improving the efficiency of sub-accounting and fund collection.

The transfer is divided into two modes, automatic and manual, which can be customized and executed on a daily or monthly basis, covering multiple debit scenarios.

Check the results through the Claptrap Wallet APP, and there are reminders for both outgoing and incoming accounts.

Funds arrive in real time and can be withdrawn on T+1.

Patrolling system

Patrolling management pain points in the chain restaurant industry

Processes are not controllable Results are doubtful

Results of feedback lagging Security risks

Personnel training is difficult, paper documents are inefficient

Rectification effect is difficult to track Precise patrolling is difficult to land

Consulting services-targeted optimization program

Human efficiency optimization program

Targeted optimization program

Consulting services- targeted optimization program

Personnel efficiency optimization program

According to the operation of different customers, through remote data analysis and on-site research, to designate the targeted optimization program

Staffing recruitment program

According to the customer's needs and seasonal recruitment patterns, to provide a trial recruitment program and staff incentives to promote

Piecework wage program

Different dishes, different production processes, different ordering times, and different staff levels will all affect the standard of the dish commission.

The program covers a series of methodologies for the whole process of piece-rate system, such as staff training, process optimization, and commission standards

Personnel Audit Program

The implementation of any program or system depends on continuous reinforcement of the requirements, and timely audit supervision can effectively ensure the implementation of the system and the program on the ground

Operation cockpit - -Developing standards, training, inspections and other activities.

Danae micro-recruitment -- social fission recruitment small program for restaurant chains

Recruitment fast

Based on the social chain of WeChat, the social fission dissemination of recruitment needs is realized, and the exposure rate is higher than that of the traditional recruitment mode by 100 times +.

It takes only 3 minutes to initialize the system and publish the first job posting.

The system initializes and posts the first job in just 3 minutes.

The system also unifies job posting channels, so that each store's job posting is quickly communicated to all employees.

Job seekers submit their resumes, which are instantly visible to the person in charge of recruiting.

Recruitment quasi-

Through the system incentive mechanism, incentives for internal staff to forward, share and disseminate, most of the restaurant people's circle of friends are also catering people, and there is a foundation of trust, the recruitment information covers the group of accurate, recruiting to match the degree of stability of the personnel higher.

Recruitment savings

The overall cost of recruitment after using "Dainai micro-recruitment" is 80% lower than that of traditional recruitment methods.

Personnel pass--chain restaurant integrated personnel management tools

Shift operation is convenient, real-time synchronization after completion.

Filtering and screening abnormal attendance, audit is more convenient.

Personnel information cloud storage, management more systematic.

Personnel mobilization information automatically synchronized, automatic summary of attendance.

The fingerprints of store inspectors are automatically issued and punching information is automatically synchronized, making management more convenient.

The whole staff payroll one key accounting, pay stubs one key to send to the staff.

The real-time view of attendance information to reduce attendance anomalies, commission bonus incentives in a more timely manner.

The approval process is self-service paperless, real-time notification, concise and efficient.