When we have accumulated many feelings and opinions in our hearts, we can record them in our experience. According to the experience, we can get twice the result with half the effort in the future. So how to write the experience is appropriate? The following is an example of our hotel internship experience for you. Welcome to read articles and personal collections. Experience of hotel internship

In October of p>21xx, I also carried out a one-year internship in Bo Luxury Hotel in Ningbo. This internship was my first time to enter the society, and my heart was full of strong energy in the clean and orderly work in the beautiful royal hall. I believe I can do it very well. Fight!

first, basic acquisition.

I still remember that after three or four days of short-term training courses in the study and training school room, most of us learned the main overview of the hotel and the contents of business knowledge, and then we sent everyone to the banquet internship. After learning the overview of our unit, we began to learn with the old master. Some basic knowledge learned in the books on campus before needs to be really applied to reality, but I firmly believe that if we look at it with our heart, we will have unexpected gains!

etiquette knowledge, getting along with guests, also has different rules on how to deal with guests as a four-star waiter. In the dining room, the professional knowledge of these aspects is relative to that of other units. We will learn a little when we go to a table for customer maintenance, see the guests seated, some polite words and some drinks, and some very important things are getting along with people, that is, the so-called "being honest and being human", and we should learn to respect people. Second, the internship position and content.

(1) Hotel catering services

1. Greeting etiquette and greeting guests: When all the preparations are ready, you should stand at the door of the package to welcome the guests 15-31 minutes before ordering. When guests arrive, they should greet them with a smile, and those who know their names should call them by their first names.

2. Pull the chair to make way: When the guest enters the room, he should automatically pull the chair to make way for the guest. You don't have to give up your seat for all the guests, but you must be a lady or an invited vip service. If you have children, you should take the initiative to understand whether it is necessary to have a baby chair.

3. distributing incense towels: put the folded incense towels into the incense towel holder, and serve the guests. And said, "Sorry to bother you. Please use a towel. "

4. Tea soup: Fold napkins into squares and put them in a bone dish, put tea sets on the napkins, buckle the thumb on the handle of the pot, and connect the other four fingers to the bottom of the bone dish basin. Stand on the right hand of the guest and pour tea for the guest, and say, "Sorry to disturb you. Please have tea. " If you know the name of the guest, say, "Mr. Zhang, please have tea." Be sure to say "sorry to disturb you" before pouring tea to attract the attention of the guests, otherwise the guests will accidentally meet the tea set and cause burns.

5. deliver the menu bar and order food and drinks: find out whether the guest can order food and hand it over to the host. Actively and strongly recommend the signature dishes to the guests or the chef's preference of the day. Promote all kinds of drinks and strongly recommend drinks to women and children.

know whether it is possible to serve food: for the banquet or regular customers in the group company, it is very likely that the banquet menu will be made in advance according to the telephone ordering method, so you can ask the host whether it is possible to inform the restaurant kitchen to cook food gradually. If there is a vip, ask the host whether the meal sharing system is stipulated at the same time; If it is stipulated that there are fruit bowls, it is necessary to inform the restaurant kitchen to prepare "one meal" in advance according to the total number. We should also strongly recommend all kinds of drinks and healthy drinks to our hosts.

6. Order menu and wine list: put the dishes and new wine items ordered by the guests on the order menu respectively (one wine and one dish). Each copy is in quadruplicate, one copy is handed in to the restaurant kitchen or the mini-bar (dishes are handed in to the restaurant kitchen, drinks are handed in to the mini-bar), one copy is handed in to the front desk reception, one copy is handed in to the dish clerk, and one copy is kept for future reference.

7. service drinks: if the guests have special requirements, pour them in order according to the meaning of the guests. If the guest does not stipulate, pour it clockwise in the order of first lady, children, guest and host, and then host. When pouring wine, the bottle should have more bottoms, so it is not necessary to pour all the bottoms.

8. Dining service items (meal sharing system): When eating, you should eat in areas where guests are scarce, or choose the parts of unimportant guests; When serving soup, after the soup is served on the table, ask the host if it is necessary to divide the soup; For the guests who eat separately, each time the dishes are served, they should be named and presented to the guests, and they should be eaten separately with bone plates according to the total number. Give everyone the name of the dish again when serving, and ask the guests to enjoy themselves. After all the dishes are put away, you should show the guests: "Your dishes have already been served, please enjoy your meal!"

9. Service items between meals (replacement of ashtray, bone plate and wine pouring): every two cigarette butts in the ashtray are replaced; Immediately continue to pour tea soup; After the guests eat the food with bones or skins, they will remove the bone dish once; Dismantle and replace the water bowls once before; When guests drink wine, they should immediately hold the bottle in hand and prepare to pour it in advance; When there are vip guests and the total number is large, there must be at least two waiters in the box to serve the project; If the ordered wine has been drunk or immediately, ask the host immediately if he wants to add it.

11, checkout: the high-rise residential buildings in the group company can receive the bill at the front desk, but pay special attention to the prompt; All normal guests check out, go to the front desk to take the bill to the host, and don't have to quote money loudly in front of everyone. Look for the right opportunity to find out the satisfaction rate of the guests, and feedback the suggestions of the guests to the service project supervisor in time.

11. Pull the chair to see the guests off: When the guests stand up to leave, they should immediately pull the chair for the lady or vip, and then go to the box gate to see the guests off, and thank them for their patronage. Then, in the shortest time, check whether there are any objects left by the guests on the desktop.

12. In the post-meal grooming work: tidy up the seats and clean up the floor environment; Closing the table: first, collect the hotel linen products such as edge cloth and incense towel, then collect the glass fiber reinforced plastic products such as goblets, and finally collect the pottery products, transport the waste dirty kitchen utensils to the washing room, remove the glass turntable from the table and clean it up, and collect the dirty tablecloth.

13, finally summarize the work content of the day.