Legal subjectivity:

The complaint telephone number of the Consumer Association is 12121, which can also be done by letter, interview or the Internet, but no matter which form is taken, the following contents must be included: (1) Basic information of the complainant and the respondent. The name, address, zip code and telephone number of the complainant; The name, address, zip code and telephone number of the respondent, if the consumer entrusts an agent to make a complaint, it shall submit a power of attorney to the consumer association; (2) Specific complaint contents. The process of the damage fact and the negotiation with the operator; (3) Specific evidence. Consumers are obliged to provide evidence related to complaints to prove that there is a causal relationship between the purchase, use of goods or acceptance of services and the damage. Consumers' associations generally do not retain the original evidence (originals, objects, etc.) provided by both parties to the dispute; (four) the specific complaint request; (5) the date of the complaint. Legal objectivity:

Article 39 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests. If a consumer and a business operator have a dispute over consumer rights and interests, it can be resolved through the following channels: (1) settlement through consultation with the business operator; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) Bring a lawsuit to a people's court. Law of the People's Republic of China on the Protection of Consumers' Rights and Interests Article 46 If a consumer complains to the relevant administrative department, the department shall, within seven working days from the date of receiving the complaint, handle it and inform the consumer.