Current location - Recipe Complete Network - Catering training - Restaurants are complained by customers, and the Consumers Association usually goes to the store for a few days to check.
Restaurants are complained by customers, and the Consumers Association usually goes to the store for a few days to check.

within seven working days.

the administrative department for industry and commerce that has jurisdiction according to the law shall, within seven working days from the date of receiving the consumer's complaint, handle it and inform the complainant. The first is to accept the complaints that meet the requirements and inform the complainant. Secondly, complaints that do not meet the requirements will not be accepted, and the complainant will be informed of the reasons for not accepting them. Finally, after the administrative department for industry and commerce accepts the consumer's complaint, if the parties agree to mediation, the administrative department for industry and commerce shall organize mediation and inform the parties of the time, place, mediator and other matters.

if a consumer complains by letter, fax, short message, e-mail and website complaint platform, it shall specify the name, address, telephone number and other contact information of the consumer, the name and address of the respondent, the requirements, reasons and relevant factual basis of the complaint, and the date of the complaint.