1. Wipe the table with three kinds of towels: the first one is a blue wet towel, which is used to wipe the residue on the table. At the same time, spray detergent and spread it all over the table; The second is a red wet towel, which is used to wipe off the detergent and oil stains on the table; The third is a white dry towel, which is used to dry the water drops on the countertop.
2. Warm smile: As soon as the diners enter Haidilao, the waiter will greet people with a smile, just like welcoming a long-lost friend. After sitting down, the process of serving diners is full of enthusiasm and infectious, and they will run to serve diners.
3. For the sake of customers, suggest the ordering quantity to diners by observing the number of diners, so as to avoid diners wasting money and food because they are not clear.
4. There are fruits and drinks while waiting, and services such as shoeshine and manicure are provided; There are glasses cloth and mobile phone covers when eating.
Extended data:
Haidilao employees not only satisfy customers with their own specialties, but also sublimate to the point where customers are infected by their own happiness. Every employee here is infecting customers with his own happiness, so that every customer can experience psychological pleasure and satisfaction in the process of consumption.
In the era of experience economy, consumers' demand for scene-based and characteristic services of commercial banks is rising. Sub-branches should constantly explore measures to upgrade services and bring personalized service experiences to every customer.
Volkswagen. Laishan Sub-branch of China Merchants Bank held the activity of "Learning Haidilao Service"