Two, the store manager's occupational requirements
1, physical fitness
A, physical fitness: the amount of standing labor is relatively large, the need for a healthy and strong physique. b, energetic: need to be full of spirit and enthusiasm for the input.
C, hard work and endurance: only by establishing the perseverance of not being afraid of suffering, can we learn the real kung fu. d, good habits: respect the law of the development of things, and create more and more effective opportunities for themselves to complete the process of their own growth.
2. Character Requirements
A. Positive and proactive work attitude, B. Inclusive character, C. Sufficient endurance, D. Cheerful and optimistic mentality, E. Playing to one's own character strengths and characteristics.
Competency Requirements
Competency is the combination of knowledge, skills and talents required to facilitate business results and advancement in the position. It includes the following three elements:
Core Competencies.
Vital skills, knowledge, talents and behaviors that directly support the company's business strategy and corporate culture. Includes the enlightened ability of one's own potential and the aggressive ability to learn that is developed later in life.
①Accurate grasp of direction.
② Effective communication skills: the implementation of company policies, the realization of team goals are achieved through communication. Communication is one of the most important means of management.
③Continuous enterprising spirit. The basis of progress lies in learning, not learning can not have the spirit of progress.
④Satisfy customer needs: work objectives are oriented to customer needs, develop plans and strategies to implement arrangements.
⑤ Pursuit of excellence: achievements can not be complacent, the end for the beginning, starting from zero, can not be complacent.
6 Maintain a sense of responsibility: store managers not only to have their own sense of responsibility, but also to inspire others to have the same sense of responsibility. Store managers want to realize the sense of responsibility of employees, the first is to maintain their own sense of responsibility, can not say with their own position does not match the words, as far as possible to pay for their own, to obtain the conviction of others, to win the respect and trust of others.
7 problem-solving ability: measure a manager is an important standard to find the problem solving ability.
8 teamwork ability: to build team synergy is essential.
9 value and respect for others: if you do not value and respect for others have no influence. There is no influence, there is no one willing to work with you **** thing. More "please", "thank you" and other terms, rather than the position.
B. Leadership.
①Artistic play ability. There are four important styles of leadership: advisory (giving constructive advice to keep in line with the company's values), coaching, authorization, and command. Treating novices should be more use of coaching, the company made clear that it is not necessary to discuss the use of command style, very experienced use of authorization, through coaching and development to continuously improve the team's ability and strength in order to develop the business well.
②Maximize team effectiveness. Let the effectiveness of the whole team continues to improve, the harvest and results also continue to improve. A restaurant is a small business, and if you want to do better performance, you must build an effective team, you must have professionals as well as reasonable systems, and you must have an employee who shares the same values as you do as well as the direction of your goals.
3) Maximize business improvement. It is to constantly analyze and reflect on the self, analyze the surrounding environment and internal factors to improve the work business.
C. Professional Competence-Required Professional Knowledge, Skills, and Talents
①Staff operational knowledge and skills. ② The basis of interpersonal relationship: good attitude is the basis of interpersonal relationship management. ③Use of machines and equipment and basic maintenance and repair. ④Personnel and administrative management.
⑤ Cash and financial control. ⑥Marketing and marketing: Attracting guests into the store through marketing and continuously developing customers. ⑦ Training system management: Training is an important means to ensure delivery standards and consistency.
⑧Food safety: processing and preservation of ingredients and food. ⑨ public **** relationship management: the relationship between the community and the relevant departments to deal with harmoniously. ⑩Team leadership style and skills, etc.
4, trait requirements:
①calm and decisive: in dealing with day-to-day operations, should keep a cool head, to do not panic in crisis and do not panic, not only conducive to the solution of the problem, but also in the subordinates in front of the establishment of their own prestige. In the need to make decisions, to be decisive, once the decision is made decisive implementation, indecision will only affect the final effective implementation.
②Incentive ability: when the staff have excellent performance, the store manager must give timely recognition and encouragement; in the discovery of the shortcomings of the staff and mistakes, but also to give positive guidance to motivate, to avoid negative incentives.
3 correctly face setbacks and failures: a correct outlook on life. In the business process to produce a variety of problems will adversely affect the operation of the store, as a store manager must have a good psychological quality, correctly face the setbacks in the operation, and timely adjustment of the store business strategy, so that the store as soon as possible out of the trough.
4 courage to take risks and innovate: customer needs and preferences are constantly changing, they look forward to seeing the store constantly updated and changing. Therefore, the store manager should have the spirit of adventure and innovation, so that the store's services and image continue to push the boundaries.