1. Four-step training method

The guiding training method is the four-step training method. This means that the training process is divided into four steps. Each content is trained according to this procedure, and these four steps are:

explanation. Explain the work situation, understand employees' understanding of the work, explain the purpose and importance of the work, improve employees' interest in training, enable students to study with peace of mind and relax freely, and achieve good learning results.

demonstrate. Perform and demonstrate the actions of each link of the work. Emphasize the main points, try to move slowly, demonstrate the key and difficult points repeatedly, and pay attention to the demonstration action not to exceed the students' ability to accept at one time.

try. Let the students try to practice or operate. Teachers observe and correct the shortcomings, praise and encourage them in time, so that students can operate repeatedly one by one and understand the key contents until they can correctly master the work.

follow-up counseling. Under the guidance of key personnel, students are allowed to operate independently at their posts, with regular inspection as supervision, and timely answer difficult questions, so as to assist employees to master the work skillfully and apply it well. This link takes the longest time.

after following these four steps of training, employees can master the working methods in an orderly and accurate way in a short time. Four-step training method is widely used in skills training at home and abroad.

2. Teaching method

Knowledge-based training and education account for a large proportion of the training content, and knowledge-based training mainly includes ideological and moral training and business knowledge teaching. Because knowledge-based training and education is mainly conducted in the form of lectures, it has its own unique laws, methods and requirements. Therefore, we should pay attention to the following aspects in training and education: writing of teaching plans, prologue, teaching, questioning and examination.

3. Role-playing method

This is an interesting training method. The supervisor trainer summarizes and refines some representative problems existing in employee service, and arranges them into plays, so that some service personnel can play the roles of guests and waiters on duty respectively, demonstrating the correct and wrong service methods, so that students can deeply understand and firmly grasp the correct working methods in the scene reproduction.

the key to the effectiveness of role-playing method lies in role exchange and employee discussion. The role of role exchange is to let employees experience the importance of their work in different positions.

4. Situational training method

Situational training method refers to putting forward some representative problems in the work and assuming several methods to solve the problems. The right and wrong of these methods are representative to some extent, so that students can discuss and choose the correct answers, state the reasons, and finally guide teachers to make a comprehensive analysis.

5, dialogue training method

This is to record the conversation between the waiter and the guests in some aspects of work, show it in the training class or simulate training, and discuss and analyze it to enhance the language ability of employees and enhance their ability to deal with typical problems.

The content of the dialogue is mainly aimed at the waiter's lack of manners, rude attitude, ignorance of business and common sense of sales promotion, and it is summarized in time. These conversations come from the actual contact between customers and waiters, managers and service personnel, and are problems that occur in real life. By playing recordings and videos, employees' interest in learning can be improved, learning effects can be enhanced, impressions can be deepened, work confidence can be enhanced, and work ability can be improved.

The implementation of dialogue training also requires teachers to master training skills and pay attention to the writing of teaching plans, opening remarks, theme introduction, demonstration, discussion and analysis, questioning and the application of assessment methods. Through training, employees must make great progress and make a significant leap in work ability, mental outlook and service quality.