what do hotel managers usually need to do?
a hotel manager needs to have the following three management skills: ① technical skills. As far as the hotel is concerned, it is indispensable to have the professional technology and skills needed for this hotel and this position and to achieve effective cooperation in modern enterprises. Not only industrial enterprises need technical skills, but also other industries need technical skills, which is also very important for hotels. 2 conceptual skills. That is, the ability to form ideas, which means that a manager can think abstractly and has the ability to form ideas; Have a certain level of management theory, be able to apply management ideas and solve practical problems; But also has the ability of analysis, judgment and decision-making. ③ Humanistic skills. The ability to deal with interpersonal relationships. It refers to the ability to cooperate with people, including contacting peers at home, understanding subordinates' activities, motivating and inducing subordinates' enthusiasm, and liaising and coordinating with relevant organizations and personnel abroad. To achieve the above level, hotel managers must first have sufficient professional knowledge. For example, hotel management and strategy, hotel brand management and marketing innovation, financing and capital operation, evaluation criteria of green hotels, business knowledge such as collectivization and chain operation, laws and regulations, management knowledge, etc. Secondly, professional attitude, such as positive and enthusiastic working attitude, being responsible for obeying the law, being able to cooperate with others and being willing to cultivate subordinates, etc. Then there are skilled work skills, including thinking ability, organizational ability, performance management ability and professional style. Therefore, hotel managers should master the following management skills: 1. Planning skills. Among the basic functions of management, the first function is planning, and the importance of planning functions runs through the whole process of management. Therefore, the first task as a hotel manager is to make a clear and effective work plan. Whether it is long-term strategic planning, annual marketing planning, personnel recruitment plan, annual budget, etc., it needs to be applied to the planning ability. When making a plan, we should distinguish between non-routine project management plans with specific goals, routine management plans for routine work and disposal plans for dealing with problems; in addition, we should be able to distinguish the difference between goals and objectives and formulate reasonable goals, rather than just using past figures as the basis. Second, making decision-making skills As far as hotel managers are concerned, making correct decisions is one of the important abilities. There are many variables in the process of planning and implementation, and decisions must be made constantly. The wrong decision will bring the consequences of failure, and the correct decision will lay the foundation for success. For example, should talents be trained from inside or hired from outside? How is the budget allocated? Decision-making is needed everywhere, and there are time and resource constraints, the possibility of insufficient information or mistakes, the burden of human feelings and so on. Decision-making skills include presupposition, inference, information collection, analysis and induction, logical judgment, game theory, psychological quality in the face of pressure, how to avoid mental models and wrong systematic thinking, etc. Hotel managers should stand at a certain height, make overall plans and make decisions. Third, executive management skills In order to present effective results, hotel managers need not only careful planning and good decision-making, but also the ability to execute. How to effectively manage quality, cost and service level depends on the high skills of hotel managers, too much control, timid everywhere and low efficiency; Inadequate control, prone to loopholes, increase costs, quality is not guaranteed. The test of control ability mainly includes several aspects: distinguish between the things that should be controlled and the things that should not be controlled, and advance the post-event disposal to pre-event management and in-event management (for example, the quality problem may come from the supplier's ability, and the process control may not be effective, but it needs source management or procurement management). In management, the willingness and ability to promote the independent management of subordinates has gradually evolved from external control to self-management, which is also what we often say: "The ultimate goal of management is to ignore it." Fourth, problem-solving skills "The greater the ability, the greater the responsibility." Solving problems is an important task for managers and the best way to test a person's ability. As far as hotel managers are concerned, perhaps the problems such as poor service quality, insufficient manpower, large turnover of personnel and old equipment need to be solved. To solve the problems, it is necessary to define the problems, collect data, analyze the problems, find out the root causes of the problems, and use creative ability to solve the problems. V. Communication and expression skills It is said that wisdom, professional skills and experience account for only 25% of the success factors, and the remaining 75% depends on good interpersonal communication. Hotel managers spend more than half of their time in communication, and most of the work obstacles are also generated in communication; Management communication is both interpersonal communication and team communication. Effective communication focuses on listening and feedback. Communication needs to be proactive, adhere to principles, respect others and be open, so as to pursue a "win-win" result. The organization that is good at communication, the speed of progress and the efficiency are relatively fast. 6. Motivation and assessment skills People will only do things that are rewarded. Hotel managers should master and formulate a reasonable incentive system, and managers should motivate their subordinates in a timely and timely manner. Motivation is skillful and should be timely, concrete and sincere; When criticism is needed, we should pay attention to improving the way of criticism; There are different ways to motivate different employees. A reasonable performance appraisal should set performance standards by superiors, and be confirmed by both parties in advance. Effective performance interview is essential, including listening to subordinates' self-evaluation, discussing subordinates' objections and working out performance improvement plans, so as to get employees' active support and provide basis for personnel decision-making and performance development. Employees expect their efforts to be encouraged and rewarded, and the morale of enterprises and employees is also greatly affected by the fairness of assessment. If we want to establish sustainable performance, we need fair and reasonable assessment methods and incentive mechanisms to make people willing to work hard for the future. Vii. Team Building Skills Hotel managers must have good team building skills if they want to make staff in various departments and positions more efficient and get along well. Putting 511 potatoes in a sack is just a sack of potatoes. A good team must have the following characteristics: clear goals, values and codes of conduct, sharing resources, good communication, strong sense of belonging among members and effective authorization. Respect for role differences, unity and cooperation, mutual assistance, can play the greatest benefit. A team is different from a group. A group may just be a mob and do not have a high combat capability. Only with three elements can it be called a team. First, the goal should be concentrated. Second, the relationship between members should be harmonious and mutually supportive. Third, the working methods should be consistent and flexible. Organizations often need to use team skills. Team building skills mainly include the ability to establish the same vision and goals, the ability to reconcile differences among members, the ability to formulate the same norms, the integration of new employees, the introduction of teams from experience to find the right direction, and the promotion of health conflicts. Eight, successful leadership skills The so-called leadership does not mean that you can use your power to impose your wishes on others; Only when you have influence and let others follow you wholeheartedly is the real leader. Hotel managers should learn to divide their work into four types: must authorize, should authorize, can authorize and should not authorize; Follow the four principles of authorization, such as equal rights and responsibilities, authorization without responsibility, step by step and establishment of agreement. This not only ensures that subordinates can share the work, but also ensures that subordinates do not abuse their power. How to make the people in the hotel work together effectively, how to make the subordinates from superficial obedience to sincere dedication, how to revive the morale of employees with low morale, how to make successful people not be complacent and stagnant, how to make careless people not cause great disasters, and how to make people with different interests support each other all depend on the leadership skills of hotel managers. Leadership skills mainly include distinguishing the characteristics and current situation of subordinates, choosing appropriate leadership style, emotional cognition, control and adjustment, firm belief and willpower. Nine, to cultivate qualified hotel managers should accurately understand the level and needs of subordinates, assist them to learn and solve specific problems, stimulate their commitment, determine the key points of behavior change, formulate action plans, apply them to action, evaluation and recognition. If hotels want to develop, they need to recruit talents. However, talents are not born, and schools can only teach them. Therefore, whether they can effectively cultivate subordinates becomes an important key ability. In addition, with the rapid flow of information today, subordinates will learn in the near future if you don't teach them, but you will lose your professional leadership ability, which will make the deployment lack of respect and conviction for you. Ten, financial management skills income is the foundation of the hotel, efficiency is the core of the hotel, profit is the soul of the hotel. In today's fiercely competitive market environment, in the atmosphere of competition among tourists, prices, characteristics, talents and marketing. Only benefit competition, good or bad benefit, good or bad benefit and high or low benefit is the last word to test the performance of hotel managers, and it is also one of the important core indicators to assess hotel managers. Hotel managers should seek benefits and profits from management, and strive for greater profit space. As a hotel manager, you should be able to control the hotel cost and understand the changes of the hotel daily cost. Be aware of yourself and have clear financial information. At the same time, let the department managers and employees understand how much cost and money are needed for the normal operation of the hotel every day, so as to ensure the normal operation and establish the awareness of cost control and saving for all staff. How to be a good hotel manager
There is a definition of 6A
Responsibility and safety literacy in management
Enthusiasm, optimism and positivity. How do hotel managers set goals
The goals are different in different stages. It is suggested that the career goals of resumes can be divided into short-term goals, medium-term goals and long-term goals. For example, if you are now engaged in the position of grass-roots manager, then the short-term goal can be to be a good employee and be promoted to the first level within one year or two years. The medium-term goal is to be promoted to a department manager within three to five years, and to learn and have the skills and experience of hotel management at the same time. The long-term goal is to achieve the goal of being a vice president, general manager and president of a large star hotel within 11-21 years, and to have the ability and experience of being an executive. How to be an expert in hotel management How to be a restaurant hotel manager
Although it is not clear to be an excellent professional restaurant manager in a few words, I personally think that professional managers need to exercise from two aspects: on the one hand, self-management, as managers, whether facing employees or customers, their personal quality and ability level represent the whole enterprise to a certain extent, so managers should strengthen self-management, including psychological quality, communication ability, management and coordination ability, etc. On the other hand, it is a kind of team management ability. Nowadays, the business activities of enterprises are never a single person's battle, so managers must give full play to the advantages of the team to carry out their work, including the uploading and issuing of opinions, employee motivation and basic training. How to get the hotel manager qualification certificate
CMEP
Organizers: China Cuisine Association, National Higher Education Self-taught Examination Steering Committee.
suitable objects: people who are engaged in catering management and have certain professional experience.
certificate level: divided into two levels: advanced level and intermediate level.
application conditions: 1. intermediate level: certificate of passing the self-taught examination in four courses: catering management and practice, catering marketing, modern kitchen production management and food hygiene and safety. 2. Advanced level: obtain an intermediate certificate; Obtained the qualification certificates of four courses of self-taught examination: human resource management, financial management, information management and strategic management of catering enterprises; Have more than 5 years working experience.
examination contents: catering management and practice, catering marketing, human resource management of catering enterprises, information management of catering enterprises, food hygiene and safety, modern kitchen management, financial management of catering enterprises and strategic management of catering enterprises.
This qualification certificate is the only qualification examination for catering industry management in China at present, and it is the most scientific, authoritative and fair certification for the management knowledge and ability of relevant employees, which has great authority in the catering industry. In addition, the certificate adopts the mode of combining professional certification with self-study examination, so that scholars can get a double harvest of professional certificate and academic certificate. However, the certificate is mainly aimed at middle and high-level professional managers in the catering industry, so the requirements are high. In addition to mastering the knowledge of catering industry management, candidates need to have certain abilities in decision-making, management, design and consultation. PS: These certificates are useless. Generally, enterprises don't recognize such certificates. It depends on your personal practical experience and ability. Hehe
How to introduce yourself to a new hotel manager
Simply tell me who your surname is, what your personality is, whether you have worked in hotel management, hotel lobby and so on before, and what experience you have, and then enter a new enterprise, what kind of promotion you hope you will get, and work closely with your colleagues to do well in the hotel manager exam?
pro with parsing! Go to the online test center for school and download it. It's good to include the analytical version or the word version. Oh, it's not necessary to go to the bookstore to buy what the managers of the glass factory should do. < P > Organization: After the managers make plans, they have to establish an organization that can put their plans into practice. Managers carry out their plans by designing the organizational structure (often making a detailed diagram of the organization, dividing it into different divisions and departments, and clearly indicating who will control each position) and guiding the allocation of personnel, finance and other resources by improving the organizational system and process.
leadership: managers want to be able to lead their employees, that is, to motivate them to achieve organizational goals quickly and well. Leadership is regarded by many as the most important factor for managers to succeed. Great leaders can do great things: inspire their employees to do unusual things and achieve unusual goals.
control: in order to achieve their and the organization's goals, managers must establish implementation standards based on the organization's goals, evaluate and report the actual performance, compare the two, and take necessary measures to correct or prevent them.
although these typical functions are still valid, they do not represent everything. Managers and workers are entering a new partnership-forming a new reality in the workplace. Today's managers gradually find that they can't order employees to do their best, but they can create an environment that encourages employees to do their best. And workers also found that if they hope to survive this wave of change sweeping all industries, they must find a way to contribute to other organizations, and this way will not be to do whatever they are told. The new function of management-to deeply understand the potential of all employees-is:
motivation: today's managers can do things well and are masters of things. And the best managers create much more energy than they consume. Successful managers create compelling visions-inspiring employees to do their best-and they encourage employees to act according to these visions.
empowerment: empowering employees doesn't mean that you stop managing. It means giving them the tools and power to do valuable work. Effective management is to achieve the same goal with the help of team efforts. when you