It can be said that it is not illegal to inform consumers of this situation, because in principle, businesses can set prices according to their own services, but consumers have the right to know. It is illegal for consumers to suddenly add money when charging without knowing it, but it is not illegal to do so if they inform in advance or write it clearly in an obvious place. The main reason why merchants do this may also be due to the shortage of manpower or to improve the quality of service. For example, at mealtime, there must be a lot of people going to eat together, which is easy to cause shortage of staff. In this case, people who are willing to spend more money can eat cakes of relatively good quality, and if they want to save some money, they can buy some at will. I believe many people can understand. Of course, if you don't want to offend customers, businesses should do the following:

1, improve service quality

The service quality of the store is very important to the customer experience. If the service quality is good enough, even if many customers are asked to pay more, they will be very willing, just like the well-known Haidilao. It is very clever to meet the needs of customers with services.

2. The charge is reasonable.

Consumers are very sensitive to money, so if the store wants to increase the charges, it must be reasonable and simple, that is, to maintain an attitude acceptable to customers. For example, making pancakes, the store feels very troublesome, and it is reasonable to charge some processing fees appropriately.

Step 3 keep the taste

It can be said that as long as it is the most basic living condition of the catering industry, it is to maintain the taste of its own food. In other words, if the taste is not good, many people will not be willing to pay the bill, let alone pay the price. As long as the taste can be maintained, it is easy for many people to charge some appropriate service fees when making pancakes.