First, refine customer management, identify and focus on serving loyal customers; With the increase of ownership in the jurisdiction, it is particularly important to improve customer satisfaction and reduce the loss of customers, especially loyal customers. In this regard, the following work has been mainly carried out:

1. According to the customer's return times and customer quality as the evaluation index of customer loyalty, find out our loyal customers as our key maintenance objects;

2. Through the return visit and analysis of lost customers, find out the internal reasons and improvement measures of customer loss;

3. Give priority to inform our loyal customers in various activities organized by the company, so that customers can get special treatment and increase their sense of dependence and belonging to franchise stores.

Second, the booking rate;

The increase in the number of stops leads to a long waiting time for customers during the peak maintenance period and the workshop is overloaded. It is necessary to make reasonable arrangements by making an appointment to reduce the waiting time of customers. In the future delivery, it is necessary to attach an appointment leaflet to the customer's settlement list to increase the appointment rate, and at the same time increase the customer's awareness of the appointment service, and discuss the maintenance plan of the appointment customer with the workshop supervisor in advance within (20xx- 10-24). This reflects the advantages of booking, which we have not done before!

Third, personnel training;

1. With the continuous application of new vehicle technology, the shortening of replacement cycle and the improvement of customer expectations, the quality and combat effectiveness of personnel must be improved to a higher level, which puts forward higher requirements for training. Increase the frequency of training work, divided into regular and irregular training assessment; Regular training is every Monday and Friday. Irregular training is to organize training on the day when there are new technical notices and QI notices, and understand the content!

2. Pay attention to the training of combining theory with practical work. For SA, we should pay attention to the combination of product basic knowledge and practical operation, especially the assessment of actual reception ability. SA maintenance technology pays attention to the training of theoretical knowledge and daily troubleshooting ability to improve the overall combat effectiveness of employees.

3. Assign teams to new employees to do one-on-one training, select the worst through actual competition, give new employees an incentive and give old employees a comparison.

Fourth, team building.

1. Objectives and performance

Based on the principles of fairness, justice and openness, only the interests of the team can guarantee the interests of the company. Franchise stores organize training and assessment to create a learning atmosphere and improve employees' service concept and personal skills; Training of professional ethics, service concept and sense of ownership; Molding the working attitude of employee service, paying attention to the excavation of details, and urging employees to actively improve their own quality.

2. Means and measures of implementation

All training and assessment materials are included in employees' personal files, and team awareness is directly linked to employees' personal income. Strong team awareness gives priority to going out for training, promotion of professional titles and welfare benefits.

Verb (abbreviation of verb) evaluation and incentive system

Incentive system is the positive feedback of franchise stores to employees' good behavior or outstanding performance. Its essential purpose is to strengthen employees' recognition of this kind of behavior through incentives and stick to it. At the same time, it also sets an example for other employees to learn, and potentially calls on all employees to do similar behaviors. Therefore, in the process of motivation, the key is to ensure the fairness and rationality of the assessment standards, avoid the dissatisfaction of employees caused by motivation, and ensure that the incentive behavior is worth maintaining and popularizing. Specific incentives can be selectively implemented in both material and spiritual aspects according to the actual situation.

2. Work plan for 2023 people at the administrative front desk

1. General matters (1) Assist in registering, reporting and distributing official documents, and put the original documents into labeled folders according to categories.

(2) Do a good job of sending and receiving letters.

(3) Classification and sorting of low-value consumables.

(4) Do a good job in assisting all departments.

(5) Management of office supplies. Office supplies should be collected and registered, distributed on demand, not wasted, and counted on time to supplement office supplies and meet everyone's work needs.

(6) Office equipment and maintenance.

(7) Assist in scheduling and duty during holidays to ensure the safety and security of the company during holidays.

(8) Complete other assigned tasks on time and efficiently.

In my daily work, I follow the principle of being precise, meticulous and accurate, make careful arrangements, work meticulously, do standardized work, stand in a standardized post and abide by the rules and regulations of the office.

Second, the administrative work

(1) information service: strengthen contact and communication with information officers of various departments, and deliver information systematically and accurately, so that information can be delivered in place within the company.

(2) Employee service: feedback employee information to the company in time, and make a good bridge between employees and the company.

(3) Assist in implementing the company's rules and regulations.

Third, personal accomplishment and ability.

(1) Participate in basic management training arranged by the company to improve professional skills.

(2) Learn work experience and methods from colleagues to improve their own quality.

(3) Self-study to improve knowledge.

I know very well that people's abilities are limited and their development opportunities are unlimited. Now is the era of knowledge economy. If you improve your personal ability and level quickly, you will be eliminated by society. I will seize this opportunity to synchronize my work and self-cultivation and realize my own value.

Fourth, work.

(1) Assist the Human Resources Department.

(2) Complete other temporary work arranged by the leaders.

3. Executive Front Desk 2023 Personal Work Plan

I know that the front desk job is a service job, so I should always be enthusiastic, positive and proactive. As long as I am working, I must maintain a good mental state, so that every parent who comes to school can feel warm service, which will increase their goodwill towards the school. At the same time, as a receptionist, it also represents the image of the school, so the importance of this job is highlighted here. 2. Attitude is everything. I respect and like this job, so while preparing hard, I should also pay attention to the flexibility and details in my work, so that every visitor can feel the warm and thoughtful service of new hope.

Three, any work is interlinked, clear responsibilities does not mean that each do their own, irrelevant. Since we work together, we are a whole. As long as it is a school matter, it is necessary for us to handle it well. Any member of the school should put the overall situation of the school first.

4. What you probably need to do at work: answering the phone, consulting and receiving visitors, publicity, front desk sorting, star currency exchange and prize management, warehouse sorting, consumables distribution and so on.

4. Executive Front Desk 2023 Personal Work Plan

First, actively improve service quality. Listen carefully to every call, memorize the extension number of each part, transfer the call in strict accordance with the company's instructions, and do a good job of confidentiality. When customers look at it, I will always attach importance to adhering to the excellent service position and warmly welcome it. We publicize the company's civilization to customers under appropriate circumstances and answer the results put forward by customers wonderfully. Greet with a smile, too patient and comfortable to remind. I will strengthen my knowledge of morality and etiquette in my professional work. In order to keep up with the rapid development of the company, charge yourself from time to time.

Second, pay attention to the hygiene of the front desk.

Prompt health personnel to clean regularly. For the tea room within the scope of obligation, I will insist on the indoor cleaning and disinfection of drinking fountains at least once a month. Replace the toner cartridge of the printer regularly to protect the special products at the front desk.

Third, do a good job in stationery sales and learn some sales skills.

Knowing that the market price of stationery sold will be further the same for existing suppliers, I hope the original sales price will be lower. And find more excellent stationery suppliers. Choose suppliers with high quality, low price and thoughtful service. Waste every penny for the company. Insist on having more than two solid suppliers.

Fourth, do a good job of superposition.

Check the stack regularly and return the goods. Strictly follow the company's system, so that every income and expenditure are cancelled. Check the incompleteness of the goods in real time and report the missing or damaged goods to relevant parts in real time.

Fifth, focus on the big board, without calculating the loss of the group.

5. Executive Front Desk 2023 Personal Work Plan

I. Consulting services 1. When you meet a guest or leader, stop working immediately and stand with a smile.

2. Ask customers' needs, listen to customers' questions, and provide customers with correct information according to their understanding.

3. Enthusiastically and patiently guide the visiting customers who ask for directions, and indicate the location, floor and walking route.

4. Strictly abide by customer confidentiality regulations and do not provide internal management information of the property/customer.

5. When serving customers, keep the correct sitting, standing or walking posture. Keep your posture straight and natural, walk lightly and smoothly, and use polite language.

6. When serving customers, smile within three meters and listen to greetings within one meter.

7. When communicating with people, you can't look around or look at each other for too long. Look at each other when you say goodbye or shake hands.

Second, answer the phone

1, answer the phone and leave a message. If there is an unknown call, politely refuse to answer it.

2. When the receptionist receives a call that needs to leave a message, accurately record the receiver's name, contact number, reasons and other matters, and timely transfer them to the parties.

Answer the phone within 3 or 3 times. Please be careful when connecting or hanging up the phone. Mandarin, clear voice, slow speech, gentle telephone tone. When answering the phone, let the other person feel kind and in a good mood, not lazy.

4, fill in the record, clear handwriting, detailed content. Work tasks, work contents and quality requirements.

Third, reception services.

1, warmly receive company visitors and conference staff, and do a good job in conference service.

2, responsible for the registration of foreign personnel.

3. Responsible for handling the lent items.

4. Receive the sales staff, don't "push" the sales staff, collect and save the complete sales materials and give them to the foreman.

5, take the initiative to signal, beautiful posture, raise your hand in line with etiquette requirements.

6. Carefully check the validity of the documents of outsourcing personnel and borrowing personnel.

7. Pay attention to the use of polite language in customer service. Do "three tones": welcome when you come, ask for an answer, and leave when you leave.

8, in the process of service, never be rude to the guests, also can't ignore the guests. When the guest has questions, please explain patiently and don't argue with the guest. When dealing with difficulties, report to superiors in time.

Fourth, the copywriting work

1, responsible for printing and copying documents in the designated area, and carefully checking and verifying the accuracy of the manuscript to ensure that it is correct.

2, document printing should be carefully proofread, no typos or omissions, punctuation is correct. Before submitting a manuscript, carefully input the manuscript lines and proofread them. It can only be reported after it is accurate.

3. Save paper, meet the requirements of document copying control, and make a good copy record.

Fifth, mail sorting.

1, responsible for the secondary sorting of mail and newspapers in the customer area, and timely and meticulous delivery of mail and newspapers to customers.

2. Mail should be delivered in time, and there should be no deduction, wrong delivery or late discovery. Meet the sorting and sending requirements of mail and newspapers.

6. Executive Front Desk 2023 Personal Work Plan

I. Daily work 1. Timely send and receive written and educational online documents and notices, and submit them to the principal for review. According to the principal's audit opinion, convey it to the principal in charge and relevant offices for processing or notify relevant teachers. And do a good job of filing and sorting files. Files belonging to various departments should be classified according to long-term, medium-term and short-term, and permanent files and long-term files should be submitted to the office for classification and filing at the end of the period.

2. Do a good job of uploading and distributing documents. With the guidance and help of the leaders in charge, clear tasks, do a good job in document acceptance, delivery, reminders and document management, information collection, reporting, confidentiality and file management. Reading and approving correspondence, supervising leaders' instructions, checking important documents, answering phones, printing documents, meeting minutes, convening meetings and other daily work should be rigorous and orderly, and no mistakes can be made. All documents and materials should be timely, accurate, high-quality and efficient.

3. Make work arrangements before the start of school and the end of the semester in advance, and draft the school work plan (summary) and school calendar in time according to the school deployment.

4. Report the school-related work materials to the district education bureau and other higher authorities in a timely manner.

5, timely release the notice of the meeting, the school work arrangement notice, holiday arrangement notice and other matters.

6. Prepare and record for the school meeting.

7. Continue to do a good job in the reception work.

8, do a good job in the relevant annual report and all kinds of information statistics.

9, do a good job of temporary mandatory work arranged by the principal and vice principal.

Second, the main work

1, to further improve the overall coordination of all departments and grades. Striving for initiative, active cooperation and full coordination is the main work goal of the administrative personnel department. Do a good job in comprehensive coordination to ensure the smooth implementation of school decrees. Timely convey and implement the school decision, strengthen supervision and inspection, and promote the implementation of the school decision. Do a good job in communication and coordination between departments seriously and scientifically, avoid wrangling and pushing the Committee, and ensure that the school takes teaching as the center and all parties work together and cooperate tacitly. Adhere to the reporting system for major issues; Do a good job as a bridge of communication between departments, do not be greedy or resentful, do not tear down the platform, do not be offside, take care of the overall situation, know the general situation, maintain the unity of the school team and improve work efficiency.

2. Do a good job in the management of school correspondence files. In accordance with the requirements of archives management, we should improve the archives management system, standardize archives management, pay attention to collecting and archiving teaching and research materials reflecting the school-running level, make archives management more scientific and standardized, do a good job in archives utilization, and better serve education, teaching and all work.

3. Make school affairs public. Do a good job in the publicity of school affairs, increase the transparency of fairness, justice and openness, and promptly publicize major issues such as professional title promotion and annual assessment among the faculty and staff of the school.

4. Create a distinctive campus culture. Optimize the educational environment and improve the campus cultural taste. Strengthen the construction of cultural carriers such as school websites, newspaper reading columns and publicity columns. Continue to do a good job in the creation of spiritual civilization and consolidate and develop the achievements of civilization creation. Assist the headmaster to do a good job in school foreign affairs.

5. Complete personnel statistics and related reports on time. Collect and sort out the basic information of running a school, compile the basic situation table of the school, and provide data query and information consulting services to the relevant departments of the school.

6. Assist the school to do a good job in safety and stability. Supervise the personnel on duty to arrive at their posts on time and make safety records; Carefully investigate unstable factors and resolve all kinds of contradictions and disputes in time.

7. Establish a sense of service, do all personnel work fairly and fairly, and cooperate with the principal to do a good job in performance appraisal, continuing education, daily assessment, salary increase, job evaluation, etc.

Third, the work needs to be strengthened

1. Adjust the website layout and remove the column of Runyang Middle School.

According to the adjustment of school planning, the display of Runyang Middle School (including high school and junior high school) columns in the home page and pagination of the school website was removed, and the original column data was transferred to the background to hide and save.

2. Add links to websites related to subject teaching.

It is planned to add links to websites such as Yangzhou Teaching Postgraduate Entrance Examination and City (District) Studio in a prominent position on the website to highlight the support for education and teaching.

3. Continue to do a good job in the construction of website columns.

On the basis of earnestly doing the existing columns, actively cooperate with the school administration and education and teaching departments, and continue to open up new website columns around the hot spots of education and teaching.

4. Continue to do a good job in the daily management of website submission.

Continue to do a good job in the regular training of information technology ability of website information personnel, and timely report the work dynamics through the qq group of Hanjiang middle school teachers; Notify all departments to submit the information on time and monthly, and urge the information officer to improve the timeliness of submission.

5, do a good job of docking with the discipline base platform.

Relying on the learning resource platform configured by the subject base, we will build a comprehensive network application platform in the school that integrates the functions of school publicity, information release, resource sharing and autonomous learning.

7. Executive Front Desk 2023 Personal Work Plan

First of all, clarify the importance of the post. The work of the administrative front desk is the facade of the company and the bridge between various departments of the company. The work of the administrative front desk is also trivial, so you need to have a simple understanding of all aspects of the whole company, so that you can really finish the work well. Only when the administrative front desk coordinates all aspects of the work and divides the work well can we ensure the orderly progress of all aspects of the whole company.

Second, do a good job of service.

No matter who you are, you always face the front desk when you enter the company. Therefore, maintaining a good image, having a better sense of service and doing a good job at the front desk will give the company a lot of points. Among them, answering the phone and receiving customers need to set up a service attitude and do all the work in a new way. At the same time, we should have a deeper understanding of the company, so as to introduce the overall situation and all aspects of the company to our customers.

Third, the improvement of personal ability.

Although the personal ability required by the front desk position does not need to be too strong, if you really want to do your job well in such a position, you must improve your ability and complete all the work that should be done well at the same time. I know that my personal ability is still relatively lacking at present, so in the coming year, I need to spend more time on my study, exercise my self-study ability as much as possible, strive for better performance in my work, make myself really achieve better results in my work and witness my growth and changes.

Of course, in some simple things, I also need to observe more. Through a certain period of self-reflection, I can understand my growth and mistakes in my work. In this way, I can understand my sincerity in my work, so that I can really do my work well and make my work grow and gain something.

8. Executive Front Desk 2023 Personal Work Plan

First, the front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In the work, strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs carefully, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange on-site service at the first time. At the end of each month, summarize the call records. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time.

Third, the model room.

The model room is a window for our external display and a platform for establishing corporate image. At the end of each month, I will take an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact.

Iv. collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time.

9. Executive Front Desk 2023 Personal Work Plan

I. Job responsibilities 1. According to the signed property management contract, formulate the property management plan in charge of property projects, and report the management situation to the company regularly.

2. Supervise, manage and guide subordinate maintenance teams, nursing teams, cleaning teams and other team rooms to carry out their work.

3, according to the company's relevant management system and the specific situation of the property office, formulate the detailed rules for the property management.

4. Complete other tasks assigned by the company.

Second, the vehicle management system

1. Manage the vehicles in the project area according to law, be responsible for commanding the driving and parking of vehicles in the area, and maintain traffic and parking order.

2. When the motor vehicle is driving in this area, the speed shall not exceed X kilometers per hour. It is forbidden to honk, test run, repair or practice.

3. Pay close attention to the vehicle situation and the driver's behavior. In case of drunk drivers, they should be dissuaded immediately and reported to the squad leader so as to deal with them in time and avoid traffic accidents.

4. When the vehicle leaves the library, carefully check the car and driver (owner) who leave the library. When in doubt, you should immediately salute the driver before stopping, and then ask politely.

5. Command the vehicles in the parking lot to park, store and monitor neatly, and make records on the vehicle access registration form at the same time. Vehicles must be registered.

Third, call the police.

1. Once public security incidents such as fighting, hooliganism and rioting are found, it is necessary to report to the leaders in time, notify all the guards to gather and call the police.

2. The informant should specify the location, number of people, whether the troublemaker carries a murder weapon, and give his name.

10.2023 Personal Work Plan of Administrative Front Desk

I staffing management 1. According to the company's new system setting and personnel quota, some excellent managers and production backbones are transferred to work in the industrial park, so that the technical transformation project can run safely and economically after it is put into production.

2, according to the company's various departments and units staffing, staffing shortage, ready to deploy. Timely and accurately issue personnel transfer orders and personnel instructions, and strive to realize the rational allocation of human resources.

Second, the labor contract management

Do a good job in signing and canceling labor contracts and managing labor contract files. This year, we will focus on the renewal of xx employees whose labor contracts expire in xx days. In view of this renewal, on the basis of this year's labor contract management, it is necessary to further operate new management methods. For production workers and other staff, it is planned to adopt medium-term (2-year) and short-term (1 year) contracts, and some staff will adopt the management mode of not renewing their contracts.

Third, personnel assessment and evaluation.

In order to further strengthen the evaluation of employees' working ability in a certain period of time, correctly grasp the working conditions of each employee, establish a normal and reasonable company personnel evaluation system, and provide objective basis for employees' rewards and punishments, promotion and adjustment. According to the company's current production and operation status, formulate personnel assessment system and conduct personnel assessment and evaluation. On-the-job probation, on-the-job training or job transfer for unqualified personnel to ensure high efficiency and high quality of personnel.

Fourth, reward and punishment management.

According to the actual situation of the company, those who have made outstanding achievements and significant contributions in production, scientific research, labor and management will be rewarded respectively. Violating labor discipline, often being late, leaving early and being absent from work; Failing to complete the production task or work task; Employees do not obey the work assignment, transfer and command, or make trouble without reason, and fighting affects the production order, work order and social order. , were given administrative sanctions or economic penalties.

Verb (abbreviation of verb) talent reserve work

According to the company's current situation, combined with advanced enterprise management experience, participate in national or regional large-scale talent exchange fairs, directly introduce high-level and highly educated talents, and obtain a talent team with excellent skills and excellent moral character. It is planned to recruit about 10 undergraduates, 5-7 students majoring in thermal energy and power, 2-3 students majoring in electrical engineering and 2-3 students majoring in chemistry in _ _ _.

Six, employee title evaluation, professional qualification certificate annual work:

With the further emphasis on human resources, professional title evaluation has been widely recognized and valued by the society.

1, do a good job in the declaration of titles for employees of the company in _ _ _ _, focusing on the declaration procedures for junior and intermediate titles.

2. Do a good job in the annual examination and handling of the professional qualification certificates of employees of the company. According to the requirements of the labor department, do a good job in the annual examination of vocational qualification certificates, and at the same time do a good job in the declaration and handling of vocational qualification certificates according to the actual situation.

Seven, other personnel management work:

1. Do a good job in the distribution and management of quarterly labor insurance and labor insurance supplies for employees, replenish labor insurance supplies for employees in time and revise relevant systems.

2. Do a good job of collecting, sorting and filing employee personnel files to ensure the integrity, integrity and confidentiality of the files;

3. Handle the resignation, dismissal, dismissal and other matters of employees in strict accordance with the company's rules and regulations. Strictly handle resignation procedures, supervise the transfer of money, goods and materials for retired employees, and leave no sequelae.