First of all, enterprise managers should attach great importance to the needs of employees, realize the basic conditions for mobilizing employees' enthusiasm while meeting their reasonable needs, and take meeting the fair needs of employees as the basic strategy and method for mobilizing employees' enthusiasm. Secondly, managers should spend time studying the needs of employees. In order to discuss the needs of employees, managers should not only look at them carefully, but also have heart-to-heart talks with subordinates to understand their hidden personal needs. Finally, according to the results of the investigation, managers analyze the needs of employees in detail, and then take targeted employee incentives in combination with the actual situation of catering enterprises. For the needs that may be met at present, the managers of catering enterprises should fully mobilize their organizational strength and solve them as soon as possible; For those reasonable but unsatisfied needs in the current catering industry, we should gradually solve them on the premise of invention and explain the work to employees. For the different requirements of employees, leaders should teach and correct, not refuse.

Poor communication is a problem in many hotels, and many problems in employee management are actually rooted in communication. It is certain that employees will have some grievances in their work. If managers can observe in time, communicate with employees frankly and automatically, and eliminate conflicts in the bud, it is undoubtedly a necessary way for a win-win situation. Good communication between superiors and subordinates can stimulate employees' creativity and cultivate their sense of belonging. Whether the hotel has good organizational communication is an important condition to attract and retain talents. In order to arouse the enthusiasm of team members, employees should participate in decisions that may affect them, rather than just telling them the results afterwards. If someone is worried about the new plan, think about how to reduce their worries. Explain their detailed problems, let them know how to carry out planning and development work, and listen to their initiatives. At the beginning of the work, involving employees will make employees feel that they are playing an important role. However, good communication needs effective communication methods to maximize the consequences of communication.

(B) to create a good corporate civilization

There are many factors that affect the development of enterprises, but it is nothing more than the right time, the right place and the right people. Among them, human harmony is the most valuable and has the ability of "human harmony" to compete for "geographical position"; With people and vegetable oil, it is possible to gradually improve and play a geographical position. If there is no harmony, disputes between operators and employees will continue, and enterprises will guide teams, between high and low levels, between various parts, and even miss the best entrepreneurial opportunities. Good international relations and group atmosphere can not only increase personal sense of security and belonging, but also improve the productivity of enterprises. Therefore, cultivating good interpersonal relationships within the enterprise is a hotbed for effectively winning employees. Creating and creating a good corporate culture environment for hotels is very careless for stabilizing the staff and reducing the flow. Open employment system and working atmosphere are very important for a new employee, and superstitious management system and coordinated working environment are also important reasons why employees are willing to work in the hotel for a long time. In the construction of corporate culture, hotels should pay attention to the identity and equality of corporate culture, the retail brands continue to expand, and the rent in the core business district has increased significantly. It is necessary to establish a unified good fashion in all hotels. It is necessary to attract and retain employees with the unique cultural charm and cultural mechanism of the hotel, so that employees can establish a sense of pride in their work.

(3) Establish and improve the inspection, reward and punishment system.

The survey shows that ordinary employees in catering enterprises are most interested in salary incentives. Managers of catering enterprises should pay full attention to this survey result, cut welfare expenditure that employees don't pay much attention to, and concentrate on distributing bonuses to employees, which will get obvious incentive effect. Different salary distribution methods can be adopted for senior managers, skills and business backbones. Such as the implementation of annual stock and option incentives. Recognition and reward can not only enhance feedback and communication, but also enhance employees' sense of accomplishment and belonging. If catering enterprises are good at using this method, sometimes it may be more motivating than money. Recognition and rewards can take many forms, such as being the best employee, wearing public signs and issuing certificates. Send, put awards, prizes and photos on the honor roll, publicize reports, and become "in-store news" figures. Play the role of image encouragement and reputation encouragement. In the assessment, it is the basis of rewarding and punishing employees to assess and evaluate the actual situation of employees achieving their work goals or completing various plans of the hotel. Reward and punishment is a method to evaluate employees' work performance and professionalism and take corresponding actions, and it is also the feedback of the effectiveness of hotel human resource management. The hotel will accurately assess and evaluate employees' work performance on schedule, and establish a reasonable reward and punishment system, which will enhance employees' work enthusiasm, improve work efficiency and quality, play the role of rewarding attendance and punishing attendance, and stimulate motivation.