when we eat out, we all pay great attention to the hygiene quality requirements. Once consumers find that the hygiene quality of restaurants is poor, they will report it, so we need to know something about the reporting methods. Next, let me bring you the detailed knowledge of how to report the hygiene quality of restaurants. Let's take a look. When we eat out, we all pay great attention to the hygiene quality requirements. Once consumers find that the hygiene quality of restaurants is poor, they will report it, so we need to know something about the reporting methods. Let me bring you the detailed knowledge of how to report the hygiene quality of restaurants. Let's take a look.
1. How to report the hygienic quality of catering and the unsanitary hotel: Just call one of the following two hotlines to report. (1) The industrial and commercial department is responsible for finding out the unlicensed operation. In view of the fact that the hotel does not have a Business License, it can call 12315, the "consumer complaint hotline"; (2) The food and drug supervision and administration department shall be responsible for handling the illegal acts of the hotel without the Catering Service License, and you can call the food and drug supervision and complaint reporting telephone number "12331" to report.
2. How to solve problems in food quality (1) If there are problems in the quality of the goods, but consumers have not used them, their legal rights have not been damaged, and personal or property damage has not been caused, they can ask for a return, replacement or maintenance. (2) If consumers have quality problems in purchasing commodities, and their legitimate rights and interests are damaged, or personal or property damage is caused, they may claim compensation from the business operators in accordance with the provisions of the Consumer Protection Law. Specifically, you can complain to the Consumers Association for handling. (3) If consumers or other victims cause personal or property damage due to commodity defects, they may demand compensation from sellers or producers. If it is the producer's responsibility, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer shall have the right to recover from the seller after compensation.
3. Which department should complain about food quality problems (1) Merchant complaints: If food safety problems are found, you can complain to the store manager/manager on duty and ask for compensation. If the store has not been effectively resolved, you can call the complaint phone number of the company to which the store belongs, or complain through channels such as official website and Guanwei. Of course, some companies may pay more attention to this way, and some can only hehe. (2) Industry and Commerce, Consumers Association: Call 12315, or the local industry and commerce bureau and consumer association can only play a coordinating role in the complaint and have no right to inspect and punish the merchants. (3) Food and Drug Administration: After calling 12331 or the local food and drug administration receives a complaint, it will generally conduct corresponding inspection and punishment on the store, but it will not participate in civil compensation mediation between consumers and merchants. The food and drug supervision department can issue a quality inspection report on food, which can only be used as the basis for negotiation between consumers and merchants. If consumers are dissatisfied with the negotiation results, they can solve it through judicial channels. The above is the knowledge I introduced to you about how to report the quality of catering hygiene. We can complain to the food-related departments when reporting catering hygiene, or we can make a phone call to report it, all of which can be reported successfully.