personal annual work summary of catering waiters

Summary is a written material to evaluate and describe the achievements, existing problems, experiences and lessons gained, which helps us to find the laws of work and things development, so as to master and apply these laws, so we need to go back and summarize and write a summary. How to write a summary is correct? The following is a summary of the personal annual work of catering waiters collected by me, hoping to help everyone.

personal annual work summary of catering waiters 1

21xx is a year of harvest and great development. With the education, support and encouragement of General Manager Wang. In cooperation with the hotel's work, I learned a lot, broadened my thinking, and strengthened my communication with various departments. Through my joint efforts with everyone, I successfully completed the tasks assigned to me by the leaders. The following is a brief summary:

1. In our daily work, we have established three concepts

(1) Customer concept: everything is customer-oriented, and no matter how unruly customers we meet, we must take the ultimate goal of serving customers well.

(2) Detail concept: Details determine success or failure. Only by doing every detail well can the hotel management system and service system run smoothly.

(3) Cultural concept: let customers enjoy a high-quality and unique dining experience and let employees work in a healthy and harmonious corporate atmosphere.

2. The catering service takes a long time, so try to use the time to organize training and study. Let employees understand the importance of catering work, but also make employees have the spirit of dedication to strive for advanced professionalism.

3. Adhering to the business philosophy of "quality of conscience, quality first", doing a good job in implementation and making employees understand the standards of the hotel are the working rulers of every employee. In order to improve employees' awareness of standards, I made a job training plan and organized employees to carry out unified operation targets.

4. according to the requirements of hotel development, improve hotel management procedures and systems, and define the development mission.

5. Standardize enterprise management and implement brand development strategy. In this case of logistics, we feel a great responsibility. Hotel leaders can lead all employees to develop in the competition with a high sense of responsibility and full enthusiasm for work, and carry forward the enterprise spirit of unity, efficiency, pragmatism and dedication. By saving energy and reducing consumption to maintain the operation of the hotel, good results have been achieved. It has stabilized the staff and achieved good economic and social benefits.

In the new year, the new century faces new challenges, but also contains new opportunities. As long as we adhere to the correct leadership of General Manager Wang, do our job well in a down-to-earth manner, do everything possible to improve the service quality, and constantly raise the service level of all staff, we will certainly be able to fully complete all the tasks in 21xx with high quality and make our due contribution to the century. Summary of personal annual work of catering waiters 2

Time flies. In a blink of an eye, we have gone through XX years together and are about to move towards 21xx years. The beginning of success comes from summing up and planning, and I believe we can create brilliant achievements in the new year.

Looking back on XX, there are indeed many things worth learning and thinking about. This year, under the correct leadership of Manager Cao and the vigorous implementation of Manager Lei, I got serious and meticulous training and improvement, which also played a very good role and worked hard to create benefits.

The quality of a restaurant depends first on its essence and attractiveness. Only with practical facilities can we serve our guests better, instead of doing some superficial work. However, we should pay attention to some necessary manners. As the essence of the service industry, it is to make guests happy, eat happily and walk happily, and provide them with better service methods.

I haven't been here for a long time, but in this short period of time, I have learned a lot. I am deeply honored to be an ordinary waiter in xx, and I am very grateful to Manager Lei for his concern and care. In my ordinary post, I also have a deep understanding that the direction and goal of an enterprise's development is to compound the actual situation of this enterprise, and to gradually summarize and innovate in the process of development. Summary of personal annual work of catering waiter 3

From this catering waiter, I changed my negative idea that being a catering waiter has no future; I have established the idea of doing what I do and loving what I do, and I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he does his best to do his job well. Have my working will and correct my working attitude; Knowing the qualities that a successful waiter should have, I can enhance my working consciousness, and I am determined to be a qualified waiter with ideals, morality, knowledge and discipline if I want to do it.

I learned the principle of serving guests; Procedures for serving guests; Working rules in service; Banquet dish-making procedure; The skill of tray and the walking pace of end support; Precautions for paving and setting tables; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling dishes; Basic methods, procedures and general knowledge of drinking water; Dealing with guest complaints and corresponding skills for service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, catering hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.

in this part-time job as a waiter, I have summed up what I need to be an excellent waiter.

1. Love your job

When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You may make ordinary work extraordinary. And the people that enterprises need most are people who love their jobs.

Second, get familiar with work standards and methods quickly

In order to win in the fierce competition for our own enterprises and ourselves, we must be able to put into work and be competent as soon as possible to improve work efficiency.

Third, be diligent.

Catering work is mainly at hand, usually not too heavy, and it will not be exhausted if you do more. So we should be diligent in our legs, eyes, hands and hearts. Take the initiative to work, take the initiative to find a job. The saying "Nothing is difficult in the world" tells a profound truth, as long as you are diligent and successful, the door will be open for you. Work experience of restaurant waiters

Fourth, have self-confidence

Compared with money, power and background, self-confidence is the most important thing. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are beautiful.

5. Learn to be a person

Being a person is a person who is dedicated, grateful, helpful and professional ethics. Being a person in good faith and doing things seriously will lead to more success in his career

6. Responsibility

means putting the interests of the company first and being responsible for his own post; Is responsible for the guests, to provide quality products and services to the guests; It means "respect is absent". Even if no one is supervising you, you will do your work seriously. This is the performance of responsibility.

7. Face the unfairness at work with a normal mind

There is no absolute fairness at work, and opportunities are always equal in front of hard workers. Without a certain ability to bear setbacks, how can we provoke the girders in the future?

VIII. Teamwork

Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises consists of a variety of division of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.

This part-time job has given me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people accumulate a little to make a big difference. Innovating a little every day is moving towards; Doing a little more every day is heading for a bumper harvest; A little progress every day is towards success.