I deeply understand how you feel when you meet a difficult customer. As waiters, we just want to satisfy every customer, but there are always people who deliberately find fault and are not satisfied. This makes people feel wronged and anxious, especially the experience of others is also affected, and you will be at a loss.

As a store, we don't want employees to work in this situation, and we don't want to ruin other people's experiences. However, it is a dilemma to drive away customers and fear that their reputation will be affected. I heard that some customers verbally attacked employees, and there was nothing we could do but stop it first and then find a way. Therefore, when encountering the guests who deliberately make things difficult, the clerk and the store are at a loss and feel very powerless.

But for most normal customers, we still have to find ways to control the scene and protect the rights and interests of employees and customers. This is the only thing we can do. Ideally, we still hope to communicate euphemistically, so that customers can understand that this behavior is incorrect and take the initiative to leave (although the possibility is pitiful). We have always hoped to solve the problem peacefully. But if tenderness doesn't work, toughness is inevitable, although it's a pity. Here, I only hope that all customers will understand. We just want to create a warm environment for everyone to eat happily.