Work summary report of the Food and Beverage Department in March 1 day. Business status 1, March 1 ~ ~ March 3 1 * * The turnover is about 600,000 yuan. The main wedding banquet is two tables (1) in March1,and the standard table for 18 is 588 yuan. (2) On March 24th, the standard table 36 was not standard in 600 yuan. The turnover of the wedding banquet is about 32,000 yuan. (3) Other consumption is 570,000 yuan, with an average daily consumption of 20,000 yuan. (4) Catering is mainly based on unit consumption, with little zero consumption. 5. The index issued by the hotel was not completed this month. The main reason is that the indicators issued by the hotel do not match the actual situation. In addition, the department also has shortcomings in marketing and service. Second, the work situation of employees is 1, and the enthusiasm of employees is always very poor. Second, the staff's work consciousness is not enough. Third, the staff lack enthusiasm for dining customers. Fourth, health work has improved. But it can't be sustained. The management adjusted the situation 1, and the management adjusted and added a supervisor. 2. Strengthen the tracking of catering areas and public health, regularly clean up the sanitation in this area as soon as possible, and the sanitation situation has improved significantly. 3. The problems existing in the service are mainly the lack of service awareness of employees, and the emotional phenomenon of employees is common. I have also taken some measures to counter it, such as (1) taking substitution measures to solve the problem that employees cannot change their nature; (2) Implement a package of services. (3) Do a good job in the ideological work of employees. 4. The training is mainly aimed at pre-meal etiquette and politeness. Employees have improved in this respect, and other training is less, mainly based on on-site guidance of managers. 5. The activity department has not been carried out, mainly because the catering business is not very good, and the effect may not be very good after it is carried out. At present, the department is working out a cool summer activity plan, which is scheduled to be launched in April. Fourth, the management of the restaurant has also introduced some related systems, but the implementation of each group is slow and not in place. Inspection, supervision and guidance on key issues are insufficient, and all departments should strengthen management in this regard in the future. Work plan for next month: 1. Strengthen service training (see training plan). 2. Make a cool summer activity plan and try to report it to the general manager's office before the end of the month. 3. Improve employees' awareness of energy conservation and do a good job in keeping hotel property. 4. The weather began to get hot. Do a good job of killing insects and flies 5. Strengthen employee's labor discipline and employee's attendance system. Cooperate with the hotel to do off-season marketing 6. April 2007 Training Plan Date, Time and Place Training Target Instructor Training Purpose13: 30 On April 6, the service program of Jiangshan Hall began. Yun Feng, the front desk attendant, is familiar with the catering operation process. On April 6th10 \18: 00-9: 00, the food delivery operation training was held on the fourth floor. The food delivery staff Qian Biao improved the skills of the food delivery staff from April 13, 13:30.