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Rider's capacity is insufficient (rider's capacity is insufficient to cancel the order)

Beijing News On February 6th, Beijing Fengtai District Bureau of Commerce issued an initiative on participating in take-away delivery service. It was mentioned in the initiative that, with the permission of individuals and families, if you have not been to work recently or have leisure time, you can choose to join the ranks of take-away riders.

On February 5th, Beijing, the US delegation delivered masks, antigens and other epidemic prevention materials to riders. Photographer/Zhao Ping

The full text is as follows:

Initiative on participating in take-away delivery service

Dear residents of Fengtai District:

At present, due to the epidemic situation, some take-away enterprises in the area have weakened their transportation capacity to varying degrees, and the order delivery pressure is high. In combination with the actual situation, an initiative is now issued to the residents in the area:

1 Be considerate and care for each other

The weather has gradually turned cold. In order to meet everyone's needs as much as possible, take-away riders shuttled through the streets and lanes in the cold wind, and the delivery was very hard. And due to the recent sudden increase in order volume and insufficient transportation capacity, your order may sometimes be delayed, and the food ordered may be slightly cold. I hope that everyone can place an order in advance and wait patiently to give riders more understanding and warmth. Thank you for your understanding and support!

2 unity is strength, serving the public

At present, the lack of transport capacity of riders leads to a great pressure on take-away delivery. We hereby propose that, with the permission of individuals and families and under the condition of ensuring your health, if you have not been to work recently or have leisure time, you can choose to join the ranks of take-away riders, and in this special period, you can send a warmth to thousands of households in Fengtai District.

Precautions

If you want to join, we suggest that you:

1. Be healthy and have been vaccinated with the third dose of COVID-19 vaccine;

2. No fever, sore throat, positive antigen or nucleic acid test occurred within 7 days;

3. I own vehicles such as electric cars/motorcycles;

4. Do personal protection during delivery, always remember "safety first", and wear N95 mask strictly at work.

Participation method:

Please download

"Crowdsourcing by Meituan" or "Crowdsourcing by Hummingbirds"

according to your own wishes in the mobile phone software mall, and then register for the order

Further reading:

Take-out express delivery is seriously short of people? Some merchants deliver take-away food in person, and some Beijing companies recruit couriers and tens of thousands of riders.

"Take-away food will take an hour or two to deliver, and it was just cancelled for me." "I ordered take-away food twice yesterday, but no rider took the order, so I had to pick it up myself." "The delivery fee for a bowl of rice noodles is 16.9 yuan, which is more expensive than rice noodles."

Recently, the Red Star Capital Bureau noticed that many netizens in Beijing, Wuhan and other places reported that the delivery speed of take-away food was slow, no rider took orders, and even the delivery fee rose.

not only take-out, but also express outlets are short of manpower and stagnant logistics. A Yuantong Express in Jiuxianqiao, Chaoyang District, Beijing told the Red Star Capital Bureau that there were originally more than a dozen couriers in the outlets, but now more than half of them are resting at home, and they can't recruit temporary workers.

It is worth mentioning that on February 11, the recruitment information released by WeChat official account, the "Local Treasure Beijing Recruitment", showed that a company in Beijing recruited front-line logistics operators, logistics couriers, 7 fresh shops and Dada takeaway riders, with tens of thousands of people.

= The picture comes from the recruitment of WeChat official account from local treasure Beijing

The transportation capacity of food and beverage delivery is tight

The orders for delivery of medicines in Beijing increased by 2194.6%

On February 4th, He Sisi, who works in Beijing, told Red Star Capital Bureau that the delivery speed of food in Beijing had been much slower since the beginning of February. "I ordered a fried chicken yesterday and waited for 3 hours to deliver it." She opened the map and found that the fried chicken shop was only 1 kilometers away from her.

takeout orders without riders often occur. A netizen in Sichuan said that after waiting for two hours, no one took the order, and finally he could only cancel it. Another Sichuan netizen posted that there was no rider to take orders at noon, and then the merchant delivered the food to the door in person.

= The picture comes from Weibo APP

. In addition to the tight capacity, there has also been an increase in the delivery fee. Purui, from Beijing, told the Red Star Capital Bureau that he ordered a take-away of rice noodles in casserole, which was often eaten yesterday. When paying, he found that the price of rice noodles was 16.68 yuan, and the delivery fee was even more expensive than rice noodles, reaching as high as 16.9 yuan. The takeaway platform explained that the delivery fee was temporarily raised during peak hours.

↑ Image provided by the interviewee

In addition to consumers, take-away businesses also obviously feel the shortage of transportation capacity. On 12 and 14, a takeaway merchant in Beijing told the Red Star Capital Bureau that there are very few riders coming to the store to pick up meals, and sometimes no one takes orders for half an hour, which makes it difficult for them to do it, and they have to wait until a rider takes orders. The merchant mentioned that many riders had a fever and did not take orders.

The platform also explains the slow delivery. If you are hungry, the customer service page shows that the delivery may be slightly delayed due to more recent orders. The US group's takeaway said that due to the epidemic, the number of riders has decreased, and there may be delays in the receipt and delivery of riders.

It is worth mentioning that there are more take-away orders to deliver medicines and antigens.

On February 3rd, a rider in Xi 'an released a video saying that he received four orders as soon as he got online, two of which were medicine delivery. A pharmacy had 511 take-away orders a day, far exceeding restaurants. According to the data of the flash platform, from February 1 to February 2, the medical orders of Beijing users increased by 2194.6% compared with the same period in October.

Some express outlets are short of manpower and logistics are stagnant

State Post Bureau: Express delivery enterprises are speeding up the overall planning of the resources of the whole network

Not only is the delivery of take-away food slow and the capacity is tight, but many express outlets are also short of manpower and logistics are stagnant.

The Red Star Capital Bureau noticed that some netizens in Hebei posted that the medicines purchased on February 6th have not been delivered by express delivery. The information shows that the express parcel card is in a sorting center in Langfang, and its status has not been updated since February 9. It is not uncommon to see similar situations with the above netizens.

On February 4th, the person in charge of a Shentong Express outlet in Lianhuachi, Beijing, told the Red Star Capital Bureau that three or four staff members at the outlet had a fever and could not go to work, so the workload was a little bigger, and there was a situation of pressing parts, but they had to deliver them to users for one day at most.

A staff member of a Yuantong Express in Jiuxianqiao, Chaoyang District, Beijing also said that there used to be more than a dozen couriers in the outlets, but now more than half of them are resting at home with high fever, and the situation of pressing parts is inevitable, so they can only deliver the express like "robbing Peter to pay Paul".

in the case of clearing the backlog and manpower shortage, it is not difficult for express outlets to temporarily recruit workers. The above-mentioned Yuantong Express staff mentioned that it is impossible to recruit temporary workers now, but customers all expressed their understanding that there have been no complaints. According to Zhongxin Jingwei, a sorter at a Zhongtong outlet in Xicheng said that because of the recent shortage of manpower, the salary has doubled, but there are still very few people who are willing to do it. "We are all temporary workers, and we usually earn 211 yuan a day. Now there are very few people who are willing to do it."

A SF Express courier from Sichuan told Red Star Capital Bureau that it is the peak business season, and couriers are all in a hurry, with heavy workload and heavy delivery pressure, and there may be delays in the delivery service. I hope users will give more tolerance, understanding and support.

On February 3rd, the State Post Bureau responded to the question of "express delivery is not fast". Since February, the postal express industry has accelerated its recovery and ushered in a new round of business peak, but there are still some problems in some areas, such as users' perception of express delivery, slow delivery and untimely delivery. At present, express delivery companies are speeding up the overall planning of network resources to ensure a smooth ride through the business peak.

The State Post Bureau mentioned that postal services, SF Express, JD.com Logistics, etc. started the "night delivery" mode and extended the delivery time to ensure the express delivery as soon as possible. Zhongtong, Yuantong, Shentong, Yunda, Jitu, Debon, etc. help grassroots outlets to restore production capacity and ensure smooth delivery channels by setting up special teams in peak season, setting up assistance funds, strengthening personnel recruitment, and deploying transportation capacity of all parties.