1. quality service experience examples
In order to deepen the "patient-centered" service concept, strengthen the basic care, improve the quality of care. 20xx years, the Ministry of xx put forward the "quality service demonstration project" activities, aiming to tamping down the basic care, to provide satisfactory service!
The activities carried out, so that we pulled into the patient's distance, set up a better bridge of communication, so that our work has been more recognized, but also let us caregivers know that our work is not only injections, drugs, there are more unseen work, need to use love, care, patience to complete.
Our long-standing nursing model allows us to form a fixed idea. I think I went to school for four or five years, after professional education, graduated from the work is to wash the face and feet of the work that belongs to the family to do the work we have to undertake, will not make us originally not a high social status is even lower? I'm not sure if this is a good idea, but I'm sure it's a good idea to get a good idea of what I'm doing.
From every little thing to do, from every detail to start. Such as the bed of the seriously ill people wash their hair, wipe the bath. Pouring drainage fluid, manicure, taste medicine, wash your face, wash your feet and so on. Our service is also supported and affirmed by the patients, the patients' satisfaction with us has been greatly enhanced.
Since the launch of the activities of excellence, the ward is cleaner than before, standardized, patient satisfaction is greatly improved, the overall quality of nurses to improve the nurse-patient relationship is more harmonious, everywhere is a warm atmosphere.
2. Quality service experience collection
Integrity, quality, efficiency, standardization "is our group company's service concept, how to promote this service concept in the management of agricultural power, and effectively enhance the quality of rural power supply quality service, and to better do so.
First of all, strengthen the rural power supply quality service consciousness and concept, change in the quality of service in the sobriety and deviation. Part of the grassroots comrades that the electric industry is a monopoly, power products do not worry about the sales market, do not have to talk about what quality service. This is extremely wrong and terrible understanding. Quality service is the fundamental purpose of the Group, both reflecting the industry attributes, but also defines the basis of enterprise development, the foundation of the business. If there is no electricity customers, there is no power supply enterprises to survive, electricity customers are power supply enterprises in name "God". Moreover, the construction of power supply enterprises is closely linked with its service objects. Electricity customers need power supply enterprises to provide more power products, the more the requirements of power supply enterprises, can more promote the construction of power supply enterprises themselves, the faster the construction of power supply enterprises; the higher the requirements of the external environment on the power supply enterprises, the higher the pressure on the power supply enterprises, the more it can promote the power supply enterprises to strengthen their own, standardize their own management and behavioral norms, and promote the power supply enterprises to further improve the quality of service. level. This can form a virtuous cycle of quality, and constantly improve the external image and social status of the power supply enterprises.
Secondly, the establishment of rural power supply quality service of the normal mechanism to realize the system management, according to the system to do. Establishment of sound rural power supply quality service at all levels of organization and leadership institutions, from top to bottom, layer by layer to implement the quality service responsibility system, and into the annual responsibility of all levels of the target assessment; the establishment of sound quality service of the specific content and standards, in addition to strictly according to the Group's development of the implementation of the quality of service standards, but also in conjunction with the actual development of this unit of the rural power supply demonstration of the window standard, all levels of the position of the personnel of the quality of service standards, The company's business process standards.
Once again, the establishment of emergency repair service mechanism to maintain the safe and stable operation of the rural power grid. In the process of the transformation and construction of the agricultural network, the poor condition of the distribution lines, the lack of agricultural reform funds, resulting in low design standards, the transformation is not complete, thus affecting the safe and stable operation of the rural power grid. Even if this leads to customer complaints, in the grassroots power supply "integrity, quality, efficiency, standardized" service, but also will get the customer's full understanding and support.
Quality service is the cornerstone of the survival and development of power supply enterprises. Group company set up at the beginning of the enterprise will be positioned as a service-oriented enterprises, the local economic and social development services for the purpose of providing quality and efficient service to the majority of electricity customers as their own responsibility, our grass-roots rural power supply work, should be a concrete embodiment of the spirit of this service. As a member of the enterprise, we should be fully aware of the importance of strengthening the quality of service work, long-term, arduous and urgent, and strive to fulfill the "light life, service," the promise.
3. A collection of examples of quality service tips
The core of banking services is to maintain and strengthen the connection with customers. How to win the market in a lasting way is an issue that every business needs to face forever. Banks should always be customer-centered, adjust their own, the service should be shifted from the mere operation of financial products to maintain and deepen the connection with customers, only focus on meeting customer needs is not enough, but also must study the complexity of the various factors behind the customer's needs, only to hold on to the maintenance of the core of the relationship with the customer to the market as a guide to the high-quality, diversified, distinctive services to meet the customer's multilevel needs, the Only by maintaining the relationship with customers as the core, market-oriented, high-quality, diversified, specialty services to meet the multi-level needs of customers, can we obtain the sustained momentum of their development. The concept of "customer" is a "big customer" concept, not only the direct service object of the bank is the customer, and the bank service has a constraint relationship with the department, and even the bank's own staff should be regarded as customers. Banks in dealing with the relationship with customers, should establish a large market, customer awareness and "service is a whole process" concept. Construct a new type of bank-enterprise relations, the constraints on the relationship with the customer to coordinate the management of factors to enhance customer stability, no good service as a guarantee, even if a moment to be pulled over to the customer may also run away. Quality service is credibility.
4. Quality service experience examples collection
To promote quality and civilized service. Quality and civilized service is related to the corporate image, therefore, it is necessary to must do a comprehensive launch, full participation. Internally through the centralized examination, surprise inspection, simulation test, centralized training and other forms, urge employees to master the content of quality service; externally through the press, radio, television and other media to widely publicize, expand the social impact.
Clear objectives, develop plans, step-by-step implementation, responsibility. Civilized service work on the overall planning, the development of milestones, in connection with their own reality, refinement and enrichment. The goal of the layered decomposition, the responsibility to the person, so that the personnel fixed post, the positioning of appliances, the operation of stereotypes, service timing, and strive to achieve a well-organized working order.
Improve the mechanism, strict assessment, open standards, rewards and penalties. Constantly improve the rules and regulations, so that the service behavior standardization, institutionalization. To combine the Bank's actual, the establishment of a strict system of rewards and penalties, the development and improvement of strict job specifications, the specific service standards of the business and business operating procedures, at the same time will be related to business management, business operations, internal management and other rules and regulations, according to the professional division of labor for the system to improve, organize and compilation, and requires that all employees of the position of each of their own operating procedures to be familiar with the memorization of memory and skillful and standardized use. To do every day from the reception of the first customer to send away the last customer, all aspects of the work should have a unified, detailed, clear standards, so that each employee to receive customers with courtesy, section, degree, dealing with business norms, fast, accurate, so that customers feel harmonious, friendly, warm.
The implementation of the "hand" project to improve the quality of civilized service. Quality and civilized service is not just a simple service problem, commercial banks in the market competition is to win by excellence. Quality service is to establish a bank to increase the efficiency of the capital, so it must be placed in an important position, into the overall thinking of the work of decision-making, the full implementation of the "a hand" project. To set up a high-quality civilized service leading group headed by the bank president, the grass-roots branches, the business department should also be signed at all levels of high-quality service statement of responsibility to quantify the indicators, refinement, decomposition of responsibility to the person, and into the bank president's target management system assessment. At the beginning of each year's work arrangements, the quality of civilized service work as the main line of work throughout the year, unremitting.
To improve the service is related to the bank's social image, the impact of the bank's various business activities of the comprehensive work, so the bank each institution, each department, each employee should support each other, cooperate, enhance the sense of service, take into account the overall situation, play a holistic function, and strive to improve the level of service and the quality of service of the whole bank. The establishment of "a center, four levels" of service pattern, that is, to serve customers as the center, the first line of customer service, in the various service windows, departments to provide customers with a variety of high-efficiency, high-quality financial services; the second line of service for the first line of service, the management, science and technology, and logistical departments should be based on the first line of the needs of the service by all means Leadership for the masses, the leading cadres should be sensitive to the people's feelings, care about the work and life of the staff, mobilize the staff's enthusiasm and creativity; the higher level of service for the lower level, the higher level of the bank should be coordinated to plan and guide the grass-roots banks of high-quality civilized service activities, so that there is a plan, program, inspection, rewards, and continue to improve the style of work, improve the efficiency of the work, the work of the lower level to actively give support and coordination. The company's main goal is to improve the quality of its services.
5. Quality service experience examples collection
Our hospital is people-oriented, patient-centered purpose, from the patient's point of view, comprehensively improve the quality of service, and more dedication to the majority of patients, all the way to the patient's satisfaction, rest assured that peace of mind for the service requirements around the patient's requirements, and strive to create a high-quality service Hospital and efforts.
Patient-centered implementation of quality services to develop patient communication is the hospital to adapt to the reform of the socialist market economic system, and the formation of a new mode of service and way of thinking, with the rapid development of modern science and technology, medicine is at an unprecedented rate, to the biological - psychological - social medicine model change, people-oriented and social medicine model change. -With the rapid development of modern science and technology, medicine is changing with unprecedented speed to a biopsychosocial medicine model, humanized human relations, the coordination of this relationship directly affects the entire medical and health care field practice activities and benign operation. Good understanding and support between doctors and patients, the need to improve the effectiveness of treatment, which is inseparable from quality service.
The establishment of good doctor-patient communication with quality service is to realize the patient-centered, to alleviate the patient's physical and mental pain, to create the need for physical and mental state. It is to promote understanding and support between doctors and patients. Thus, the most important is the need to improve the effectiveness of treatment, on the other hand, to strengthen the doctor-patient communication, improve the quality of service, is the need to shape the image of the hospital, improve the quality of doctors themselves and professional ethics.
Improve quality service, reduce disputes between medical, resolve conflicts between doctors and patients, important choice, thus accelerating the development of medical and health care productivity needs, however, the tension in the relationship between doctors and patients will certainly affect the progress and development of the medical cause, should be appropriate to accelerate the pace of improving the relationship between doctors and patients. Improve the quality of service, to ensure people's health, patients to the hospital, hope to communicate with medical personnel on an equal footing, to gain respect, enjoy the right to be fully informed, know the minimum requirements of the condition, if you do not understand their own condition, it is not easy to understand the medical program, not necessarily treatment to achieve better therapeutic results, doctors on the use of medication, inspection, change of medical program and other possible situations, are based on the The doctor should be informed selectively according to different objects. Patients are especially eager to medical personnel care, warmth and consideration, and thus the language, expression, movement and posture, behavior, way of medical personnel is extremely concerned about, sensitive, if the medical staff have negligence of service, will cause misunderstanding, and even induced medical disputes.
Give up personal interests, the importance of deep consideration of the collective interests, to establish a correct outlook on life, to correctly view the situation and the trend of the environment, and vigorously advocate the love of duty and dedication, honesty and trustworthiness, fairness, service to the public, dedication to the community of the important professional ethics, competition and collaboration, the relationship between the economic benefits and the social interests of the equivalent of civilized practice and dedication to the practice of medicine has become a kind of fashion and responsibility activities, to put the Quality service has become the eternal theme of our hospital.