After-sales service repair service instructions:

1. door-to-door service time (Monday to Sunday 8:00-21:00)

2. master after receiving the order 30 minutes to reach the destination (except in special circumstances)

3. the repair of electrical appliances are warranted for 3 months to 1 year, and provide warranty documents

4. After-sales master uniformly dressed in overalls, holding work documents and fee manual door-to-door service

After-sales help center:

1, your company can provide door-to-door service? How is the cost of door-to-door charged?

Of course, you can provide door-to-door service, the company provides door-to-door fee of ￥ 30-50 yuan charged in urban areas (far suburbs, suburban areas door-to-door fee is negotiable)

? Specifically can provide door-to-door service areas:

Service outlets

Beijing, Chongqing, Tianjin

Guangdong Province: Guangzhou, Shenzhen, Zhuhai, Foshan, Jiangmen, Huizhou, Dongguan, Zhongshan, Shantou, Qingyuan

Guangxi Province: Nanning, Guilin, Liuzhou, Wuzhou, Beihai, Qinzhou, Fangchenggang

Jiangsu Province: Nanjing, Wuxi, Suzhou, Xuzhou, Changzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Taicang, Jiangyin, Kunshan, Changshu, Zhangjiagang

Jiangxi Province: Nanchang, Jingdezhen, Jiujiang, Ganzhou, Ji'an, Yichun, Pingxiang, Shangrao, Xinyu

Zhejiang Province: Hangzhou, Ningbo, Wenzhou, Shaoxing, Jiaxing, Jinhua, Quzhou, Zhouzhou, Taizhou, Huzhou

Anhui Province: Hezhou, Ningbo, Liuzhou, Wuzhou, Beihai, Qinzhou, Huzhou

Fujian Province: Fuzhou, Xiamen, Quanzhou, Zhangzhou, Fuqing

Hubei Province: Wuhan, Xianning, Huangshi, Yichang, Jingzhou, Huanggang

Hebei Province: Shijiazhuang, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Langfang, Wuhan, Huangshi, Yichang, Jingzhou, Huanggang

Hebei Province: Shijiazhuang, Qinhuangdao, Handan, Xingtai, Baoding Zhangjiakou, Langfang, Tangshan

Henan Province: Zhengzhou, Luoyang, Zhumadian, Xuchang, Shangqiu, Xinyang, Zhoukou, Anyang, Nanyang, Kaifeng, Pingdingshan

Hunan Province: Changsha, Zhuzhou, Chenzhou, Hengyang, Yueyang, Changde, Zhangjiajie, Yiyang, Xiangtan, Shaoyang

Hainan Province: Haikou, Sanya

Sichuan Province: Chengdu, Myanmaen, Guangzhou, Suining, Ziyang, Wuhan

Chengdu, Guang'an, Suining, Zigong, Panzhihua, Luzhou, Leshan, Yibin, Nanchong, Dazhou, Bazhong, Meishan

Guizhou: Guiyang, Zunyi, Duyun

Yunnan: Kunming, Qujing, Yuxi

Shaanxi: Xi'an, Baoji, Xianyang, Weinan, Ankang, Yan'an, Shangluo

Hei Long Jiang Province: Harbin, Daqing, Qiqihar, Mudanjiang, Qitai

Liaoning Province: Shenyang, Dalian, Liaoyang, Anshan, Chaoyang, Panjin, Dandong

Shanxi Province: Taiyuan, Datong, Jinzhong, Jincheng, Shuozhou, Yuncheng, Linfen, Lvliang, Xiaoyi

Shandong Province: Jinan, Dongying, Weifang, Yantai, Linyi, Jining, Tai'an, Weihai, Rizhao, Liaocheng, Dezhou, Binzhou

Jilin Province: Changchun, Siping, Baicheng

Gansu Province: Gansu Province: Xi'an, Xian, Weinan, Ankang, Yan'an and Shangluo

Heilongjiang Province: Harbin, Daqing, Qiqihaer, Mudanjiang, Chitai <

Gansu Province: Lanzhou Tianshui Qingyang

Inner Mongolia: Hohhot, Baotou, Tongliao

Qinghai Province: Xining

2, if the door-to-door inspection, the after-sales service required after the high cost, I can choose not to repair?

Of course, you have the right to give up the after-sales, and you can also temporarily give up the after-sales because of other aspects (such as: service, temporary changes)

In this case, we just charge a single door-to-door fee of ￥ 30 yuan in the urban areas (far suburban areas, suburbs, door-to-door fee is negotiable)

Therefore, we propose - - to give customers the right to choose freely!

In this case, we only charge a single fee for the city, which is $0.00 (far suburbs, suburban areas are negotiable)!

3, by your company after the sale of electrical appliances have warranty? How long is the warranty period?

Our company in order to solve the user's worries, the original maintenance part of the replacement parts are provided with warranty service

Warranty period according to industry regulations, generally three months (except in special circumstances)

4, I only have time at night every day, you can come?

We provide customers with a 24-hour toll-free hotline, at any time to solve your needs, the general normal working hours: (08:00 am - 21:00 pm)

If you need us to come to the door at other times of the day, you can make an appointment in advance, so that we can arrange for you in advance of the after-sales division

If you do not make an appointment in advance and special circumstances, you can explain the situation to the customer service staff.

If you do not have an appointment in advance and have special circumstances, you can explain the situation to the customer service staff, we can arrange for you to emergency rescue personnel

And all of this is a kind of service we have carefully prepared for you

5, the Internet there are so many companies to provide after-sales service, how can I distinguish the good from the bad?

Since we seek such companies from the website, we have to analyze the good and bad from the website itself

Formal company: departmental division of labor is meticulous, there is an independent network department is responsible for the construction and management of the website, so the regular company's website from the structure, layout, content, pictures, or from the hue, aesthetics, there is a sense of beauty of the whole, and the small after-sales service department of the website but most of them are cobbled together!

Secondly, the regular company is in accordance with the standards and industry regulations and the implementation of a variety of procedures, such as the warranty period of three months, but the small after-sales department is a big embrace of a big deal, such as everything can be repaired, the warranty period is three months, but the small after-sales department is a big embrace of a big deal, such as everything can be repaired, the warranty period is three months.

We can also analyze the good and bad from the following points: 1, the site to leave a personal cell phone number; 2, the company profile exaggerated; 3, the text wording is loose, not standardized, and there is a sense of personal style and behavior into it; 4, the site picture is seriously Deformation; 5, the site text déjà vu (because they are copying the regular company, but do not dare to copy the complete text, and after deliberate, far-fetched changes); 6, to see whether to leave a 24-hour toll-free service hotline, such as 4008 or 800 toll-free number