What does the front desk reception of the travel agency mainly do?

Responsibilities of the front desk clerk:

1. Responsible for the reception, basic consultation and introduction of the company's front desk visiting customers;

2. Responsible for the reception of interviewers, company visits and introductions

3. Responsible for answering and transferring calls;

4. Be responsible for sending and receiving faxes, copying documents, sending and receiving letters, newspapers and documents, etc.

5. Update and manage the contact information such as employee's mailing address and telephone number in time;

6. Be responsible for the daily management of employees' activities;

7. Be responsible for the sanitation and cleaning of the reception room and the president's office of the company, and keep the tables and chairs tidy and tidy at all times;

8. Be responsible for inspecting and supervising the sanitary environment of the office and the management of flowers and plants;

9. Be responsible for ordering water, arranging letters and parcels, and contacting the courier company;

11. Be responsible for booking business tickets or other tickets assigned by supervisors at all levels;

11, complete other temporary work assigned by the superior.

Extended information:

Service specification of front desk clerk

Visit:

When customers or visitors enter the door, the front desk immediately gets up to receive them and gives greetings or welcome speeches. If standing, greet or welcome the guests before asking questions.

The standard greeting language for a single person is as follows:

"Hello, sir!" Or "Good morning, sir!"

"hello, miss!" Or "Good morning, Miss!"

"hello! Welcome to XX Company. "

There are two people coming, and the standard greeting is:

"Hello, gentlemen!"

"Hello, ladies"

"Hello, gentlemen and ladies!"

There are more than three people coming, and the standard greeting is:

"Hello everyone!" Or "Good morning, everyone!" "Good afternoon everyone"

"Hello everyone!" Or "Good morning, everyone!" "Good afternoon, everyone!"

for those who already know the names of customers or visitors, the standard greeting is as follows: