In the daily transactions of Meituan, four-star evaluation often represents that consumers are dissatisfied with services, goods or distribution but still have expectations. It is particularly important for businesses to properly respond to these feedbacks. The following are four-star feedback examples on logistics issues, product quality, service attitude and thanks for customer support, aiming at providing suggestions on communication strategies and improving customer satisfaction.

in the face of logistics problems, merchants can apologize and promise to improve, such as: "We are deeply sorry for the delay in delivery, and have optimized the process to try to protect your shopping experience next time."

For the quality problems of commodities, the merchants need to take them seriously, indicating that they will strengthen quality control: "The commodity problems make you unhappy, and we promise to strictly check and improve them to ensure the quality of products."

when dealing with service problems, businesses need to pay attention to attitude and efficiency: "thank you for your criticism, we will strengthen staff training and improve service quality in order to meet your expectations."

when responding to the support, the merchants should express their gratitude and show their determination to keep improving: "Thank you for your support, and we promise to keep optimizing to provide a more satisfactory consumer experience."

In the interactive communication, sincerity and problem-solving attitude are very important: "Your feedback is our driving force for improvement, and we will further explore and improve the service level."

generally speaking, when facing the four-star evaluation, the key for a merchant is to understand the customer's needs, solve the problem with sincere attitude, and improve the customer's satisfaction through practical actions. The key to win consumers' long-term trust is to continuously improve their service quality and customer experience.