I. Single choice questions
(
This big question***
25
sub-questions, each subquestion
1
points,***
25
points
)
1.
Polite, Manners and etiquette are the way people show respect and friendship to each other in their interactions, of which the specific expression of politeness is
(
)
A.
Grooming
B.
Polite
C.
Etiquette
D.
Instrumentation
2.
2.
Western etiquette, when people are seated
(
)
A.
Everyone is seated on the left side of the chair
B.
All are seated on the right side of the chair
C.
Gentlemen are seated on the left side of the chair, and women on the right side of the chair
D.
Gentlemen are seated on the left side of the chair, and women are seated on the right side of the chair.
Men are seated on the right side of the chair and women on the left side of the chair
3.
D.
D.
D.
D.
D.
D.
D.
credit card
D.
discount
24.
In room food and beverage service, when delivering fruit baskets to
VIP
guests, you shouldn't
．
(
)
A.
Put
3
1
of water with lemon slices in the hand-washing cup
B.
Deliver the fruit basket to the room
30
minutes ahead of time
C. Place a hand-washing cup under the fruit basket
D.
Place the general manager's business card and a welcome card on the fruit basket
25.
In the process of catering service, hotels usually put forward the slogan of "the guest is always right", which is intended to
(
)
To make sure that the guest is always right, the hotel will send the fruit basket to the room 30 minutes in advance.
A.
To give the "right" to the guest
B.
Fear of offending the guest
C.
To determine that the guest is always right
D.
Remind the service staff can not be wrong
II, Multiple Choice Questions
(
This is a ***
5
subquestion, each subquestion
1
points,***
5
points
)
26.
In the continental style of the rectangular table rows, the host's place is
(
)
A.
The host sits in the center of the long side of the table
B.
The host sits in the center of the short side of the table
C.
The hostess faces the door, the host's back is to the door
D.
The host faces the door, the hostess' back is to the door
E.
Both the male and female hosts face the door
27.
Non-alcoholic beverages are
(
)
A.
Coca Cola
B.
Coffee
C.
Milk
D.
E.
Cocoa
28.
Wines that are suitable for drinking at a temperature of
3
℃ to
6
℃ are
(
)
A.
Red wine
B.
B.
B.
B.
Taiwanese beer
C.
White wine
D.
Champagne
E.
Japanese sake
29. (
)
A.
Diligent manicure
B.
Diligent haircut
C.
Diligent bathing
D.
Diligent washing of bedding
E.
Diligent change of overalls
30. During the service, the time
that staff can call to ask if it is okay to collect the meal after the guest has eaten is
(
)
A.
Breakfast
30
minutes later
B.
Lunch
60
minutes later
B.
C.
dinner
30
minutes later
D.
dinner
60
minutes later
E.
lunch
30
minutes later