Front office management system:

Service standards: Establish clear service standards, including standardized requirements for food, drinks and tableware, and ensure that all waiters can provide services to guests according to the same standards.

workflow: establish a clear workflow to ensure that the front office service process is efficient and error-free, which can reduce waiting time and improve customer satisfaction.

training plan: establish a perfect training plan to ensure that all waiters have the necessary skills and knowledge, including service skills, product knowledge, safety and hygiene, etc.

Work arrangement: reasonably arrange the working hours and shifts of waiters, so as to ensure that waiters can maintain high efficiency and good condition in their work.

employee management: establish employee management mechanism, including attendance management, reward and punishment system, etc., to ensure the work enthusiasm and teamwork spirit of waiters.

Waiter's specification:

gfd: Waiters should pay attention to gfd and keep clean clothes, hairstyles and body hygiene.

service etiquette: waiters should pay attention to service etiquette, including smiling, greeting, enthusiasm and politeness, and actively communicate with guests to provide them with high-quality service experience.

product knowledge: the waiter should know all the products in the restaurant, including dishes, drinks and seasonings, so as to provide detailed advice and suggestions for the guests.

job skills: waiters should have the necessary job skills, including ordering food, delivering food, cleaning the table, etc., to ensure efficient and accurate work.

safety and hygiene: waiters should pay attention to safety and hygiene, including hygiene, food safety, electricity and fire, to ensure the environmental hygiene and food safety of restaurants.

The above are some general front office management systems and waiters' specifications. Different restaurants may have different regulations and requirements, but these specifications can be used as a reference to help restaurants establish perfect management systems and service standards.