Property management continues to penetrate into the lives of owners, and improving the satisfaction of owners has become an important bargaining chip for property management to maintain its advantages. At work, the property will meet all kinds of people, and it is inevitable to encounter such confusion and helplessness, which requires us to adopt different treatment methods for different people and have certain patience.

Owner's satisfaction comes from high-quality service, and service comes from sincere dedication. Only by thinking what the master thinks, doing what the master can, and giving the master sincere help, trust and support will come accordingly.

A few days ago, due to the training and study of the maintenance department, the owner reported frequent maintenance and immediately handled it with Kang Jianjie of the cleaning department. Kang Jianjie carries a tool bag and a ladder to help the owner change the light bulb. When the shopkeeper saw it, he raised his hand and praised it, which was very efficient. The owner of 20 1 went to the property consultation and said, "The house is still a rough house, and now it is ready to be renovated, so I can't find the electric card." I told him that it would be good to reissue a new one. After he went back to plug in the card, the system showed that he was not allowed to buy electricity. I went to insert the card with the owner and told him how to use the electric card correctly and what to pay attention to when decorating. The owner said: "Zhongtong property service is good. What is it like in other communities? "

Only sincere service can continuously improve the quality of service, because we should be responsible for the company, the owners and ourselves, sincerely entrust the trust of property management to the owners, and better convey the care of property to the owners.