The US delegation commented on the measures for the management of catering safety:
In order to ensure the effective and standardized implementation of these countermeasures, and thus promote the solution of food safety problems, Meituan Review specially launched the Management Measures for Catering Safety of Meituan Review, which clarified the importance of after-sales service. Consumers can make complaints through the online customer service of Meituan Review APP. The huge customer service team of Meituan takeaway 500 people is on standby at any time, and a special food safety and hygiene complaint acceptance channel has been set up for this purpose, which can quickly respond to user complaints, and the user complaints can be responded within 1-2 hours. After the payment is completed, Meituan Takeaway will take the next step to investigate the responsibility of the merchant. After accepting consumer complaints, the customer service will promptly feedback the situation to the quality control team and the city team to follow up and verify the situation of the merchants. If the merchants do have food safety problems or hidden dangers, the quality control team of Meituan Takeaway will immediately go offline to deal with the merchants, and add the merchants with serious circumstances to the "blacklist of honest merchants" and no longer cooperate; In addition, Meituan Review also launched a "seven-story tower" service system to ensure the food safety of consumers, improve the quality and safety level of the catering industry, and achieve comprehensive layer-by-layer protection from every link and detail; In addition, Meituan Review recently reached a strategic cooperation with Yikang Group, a global leader in water, sanitation, public health, energy technology and services, to do a good job in cleaning the food distribution process, to avoid the problem of "secondary cross-contamination" in the distribution process, to further ensure the rights and interests of consumers, and to ensure that every user can enjoy take-away food without worry through a series of supervision, control and after-sales safeguard measures.
legal ground
People's Republic of China (PRC) Food Safety Law
Article 2 Whoever engages in the following activities within the territory of People's Republic of China (PRC) shall abide by this Law:
(a) food production and processing (hereinafter referred to as food production), food sales and catering services (hereinafter referred to as food business);
(2) Production and operation of food additives;
(3) Production and operation of packaging materials, containers, detergents and disinfectants for food and tools and equipment for food production and operation (hereinafter referred to as food-related products);
(four) the use of food additives and food-related products by food producers and operators;
(5) Storage and transportation of food;
(6) Safety management of food, food additives and food-related products.
The quality and safety management of edible agricultural products (hereinafter referred to as edible agricultural products) shall comply with the provisions of the Law of People's Republic of China (PRC) on the Quality and Safety of Agricultural Products. However, the sales of edible agricultural products, the formulation of relevant quality and safety standards, the publication of relevant safety information and the provisions of this law on agricultural inputs shall abide by the provisions of this law. Article 3 Food safety work shall be based on prevention first, risk management, whole process control and social governance, and a scientific and strict supervision and management system shall be established. Article 4 Food producers and operators shall be responsible for the food safety of their production and operation.
Food producers and business operators shall engage in production and business activities in accordance with laws, regulations and food safety standards, ensure food safety, be honest and self-disciplined, be responsible to the society and the public, accept social supervision and assume social responsibilities.