The work of the hotel is mostly in contact with the guests, but in the books can not learn to really deal with the world, to the internship this rare opportunity, can be grasped seriously study, think. The following is a "2019 hotel internship experience" organized by me for you, only for reference, welcome to read.

2019 hotel internship experience (a)

Entering the third year of college, we began a x-month xx internship, my internship location is xxx, the position is the spa receptionist. In this x months, internship for us is a rare experience, internship we learned a lot of books can not learn the knowledge, but also more y feel the importance of book knowledge. Through the process of internship practice coupled with the theoretical knowledge of the textbooks, so that more in-depth exercise of their own. At the same time, you can also recognize your own shortcomings in the internship to improve all aspects of the ability.

The internship is a part of every college student's experience, which enables us to understand the society in practice, lets us learn what we can't learn in school, opens up the horizons, grows the insights, and lays a solid foundation for us to go to the society later on, and the internship is the best attempt to combine the theory with the practice. Through the internship we can experience more y the difference between school and society, get rid of the limitations of school textbook knowledge, and experience the problems faced in social work and the solutions thereof. This will also improve your confidence, patience and sense of responsibility.

My internship position for the hot springs department, the hot springs department for the front office department, leisure department, open-air department, I am the receptionist in the front office department, the main work for the reception of guests, the introduction of matters of note, etc., the position has a front desk cashier, reception, entrance reception, exit reception, the second cashier, the door reception x positions. We mainly use rotating posts, the requirements of each post can not be separated from the quality of service and safety reminders, the following positions on the introduction of each post post work:

A front desk cashier

The main work of the front desk cashier is to sell tickets, reception of casual guests, team tickets, the post is mainly to train our patience and attentiveness to always maintain the Twelve points of spirit, because as long as the post contact money aspect, many times to prevent the wrong money, find the wrong money, resulting in short money, long money, which leads to the statement error and so on. So in this position, you can exercise more careful, as well as recognize some of the operation of the cash register system, the production of statements and so on.

Second, the receptionist

The receptionist's main job is to lose the single, take the key card, notification, the key card is to give the guests to store items of the locker key, to lose the single is to be registered to give the guests the key card of the single entered into the computer inside to go, the post also need to be careful to ensure that not lost the wrong number, not lost wrong type and so on, so it is also a test of the key card to the guests, to ensure that not lost the wrong number, not lost the wrong type. This post also needs to be careful, to ensure that you do not lose the wrong number, do not lose the wrong type, etc., so it is also a test of our degree of care, and notification is to notify the various departments of the guests to enter, get ready to receive.

Three, the entrance to the reception

The entrance to the reception of the work is mainly to check whether the guests have a ticket or room card and key card to enter, as well as for the guests to guide the direction of the spa, the work of the post is relatively simple, so the requirements are not high, it is generally easy to familiarize themselves with the post of the work.

Four, the exit reception

The work of the exit reception and the work of the entrance reception is similar, the entrance is to receive guests to enter, the exit is to meet the guests out of the exit, standing in the exit is mainly to collect the guest's exit voucher, guide the guests to return the key card to leave the field, and to send the guests to leave, the post is also relatively simple.

Fifth, the second cashier

The work of the second cashier and the front desk cashier work is almost the same test of each person's degree of care, the difference is that the front desk is charged to the guests to buy tickets to the money, and the second cashier is charged to the guests of the second consumption of the money, the so-called secondary consumption is the guests of the hot springs area of all the other spending, such as Food, fish therapy, massage, swimwear, etc., this is more difficult than the front desk is that the amount of consumption charged is relatively loose, the amount of money is not the same size, and sometimes because of some small errors lead to guests run single or lose heavy single, will lead to the short or long money, the statement will not be right, so in this position can also exercise a lot of ability in all aspects of the ability to be a great enhancement.

Sixth, the door reception

The door reception is to stand behind the door to meet the guests, to help the guests for the locker key card, to help the individual to introduce our spa precautions as well as some of the consumer program, this also need to be careful to prevent writing the wrong key card and lead to the front desk to lose the single error.

In general, the requirements of each position are similar, boiled down to two points is, service and safety, that is to say, to do the service at the same time to make security reminders, at the same time, each position requires care, patience and dedication to do, from the study of these positions, many of their own ability to get a big boost.

From the x month to leave the campus, into the xxx internship, to the end of the internship, in this x months, in the spa department every day are very adequate, very energetic. In this x months time, we wandered, lost, some things do not know how to deal with the childish, anxious, etc., to now, we also work out more and more mature, their ability to deal with also continue to improve, at the same time, the organization ability, the management ability also has a certain enhancement. At the beginning of the department into the internship, the face of unfamiliar environment, the face of unfamiliar colleagues, the face of high standards of requirements, we have also had a shake, but the department manager, supervisor and neighboring classes continue to encourage us to help us, and soon we are also adapted to the work and the environment, to overcome a lot of difficulties, the training can be successfully entered into the post of the working condition, with their own hard work and civilized demeanor won the praise and recognition of customers. The customer's praise and recognition.

In the xxx internship, I realized that "smile is our service image, subtle is our service strength" service premise and "customers are in need of service, the supervisor is in need of respect, the work is in need of obedience" service purpose. In addition, our manager once said this. In addition, our manager once said such a paragraph: with character to move others, with passion to burn others, with the strength to conquer others, with action to drive others, with the persistence to win others, with details to influence others. It makes us feel y, and I can always use this paragraph to inspire themselves, so as to enhance their spiritual quality.

In our daily life, a lot of seemingly simple things in the personal to practice will be found to be very complex, need to step by step seriously to do, in order to complete it better. At the same time in this internship, I also recognize that I have a lot of shortcomings, such as, in the lack of practical experience, in dealing with people on the childish, in the view of the problem on the superficial and so on. However, after this x months of internship, I have a great improvement in this writing, but also for my future into the community to reserve a lot of knowledge and experience. I believe that I will continue to improve myself in the future learning, not to seek the best, but to seek better.

In the process of xxx internship, let me feel the most unforgettable is, once encountered a brutal guests were scolded, the mood is very low, feel very aggrieved, he also secretly cried a little, and later, our foreman to find me to chat, told a lot of her own into the service industry since some of the experience for me to listen to, so that my low mood gradually recovered, at the same time, my colleagues are also constantly encouraging me, cheering me, so that I can be a good friend, and I can be a good friend to you. At the same time, my colleagues kept encouraging me and cheering for me, so that my mood slowly got better and I could solve the same things smoothly without affecting my mood. I am very grateful to my foreman and colleagues, they taught me a lot of sense, and also gave me a lot of encouragement, I can successfully complete my internship.

Finally, I would like to express my sincere thanks to xxx Ltd. for giving us this internship opportunity, so that we can learn a lot of knowledge that can't be learned from books, and know more about being a human being. At the same time, thank you to the school director, teachers for our labor, thank you for all you do for us. Also thank you for all the internship students together, we are together to take care of each other.

2019 hotel internship experience (two)

In the blink of an eye, x months of internship life has come to a successful end. Now look back all the way to the day, thoughts, feelings, touched quite a lot. Now I'd like to send a little emotion, record my unforgettable sweet and sour and in the internship life.

First of all, thanks to the school to provide us with this precious internship opportunity, so that we are relatively easy to connect with the community, the theory will be used in practice, to provide us with an opportunity to make mistakes, so that we can recognize the community earlier, clear direction of their own development, and better enhance their own, put into the internship after a short but precious college life.

With all the expectations and a little excitement, I came to xx a x-star hotel. After a brief introduction and understanding and assessment, I was lucky to be assigned to the hotel room department as a room clerk, and I look forward to more contact with people, to develop their own response to emergencies, the power to solve the problem, as well as to learn more people on the flash point of the desire to meet the requirements. In this thankful and lucky, I started my work.

During this period, I encountered many situations that made me gain a lot, recognize a lot, and learn a lot. Through the communication with the guests and solving their requests and problems, I realized the importance of high-quality service. A high level of service quality can not only leave a deep impression on the customer, laying the foundation for their return, but also make the customer feel honored and establish a good brand and image for the enterprise. Through the training organized by the hotel and the usual departmental intensive practice, I have exercised my service consciousness, learned to treat customers politely with standardized etiquette, and understood the importance of learning a good foreign language.

After x months of hotel internship, I have a certain understanding of the basic business and operation of the hotel. Politeness is a concentrated reflection of a person's comprehensive quality, the hotel is even more so. To dare to open the mouth to greet people, in the process of greeting people, but also to do: mouth to, eyes to, God to. For the guest's request to try to help it convey. Although some of the requirements are unreasonable can not be done, we must use a polite tone of voice to refuse, to help him seek other solutions.

In the internship work with colleagues to learn together, I realize that I am not just an intern, and other hotel employees work closely with the staff. And colleagues from various departments work closely together to maintain the image of the hotel and create the greatest benefit, not because they are interns and receive special courtesy and other new employees, the same as from the basic knowledge of the hotel and the beginning of the work to understand, and occasionally do the wrong thing will not be favoritism. So be strong, be independent.

The work of the clerk requires me to have a more comprehensive understanding of the organizational structure of the hotel and business operations, contact with all kinds of guests, and at the same time with colleagues in various departments to work closely with the exchange. This allows me to understand the importance of interpersonal communication, understanding, tolerance, so that I have a deeper understanding of society, broaden my horizons, but also taught me how to adapt to society, into society.

The internship life makes me realize my direction. I will utilize the inspiration given to me by the internship, cherish the last study time in school, continuously improve myself, and make constant efforts towards my ideal.

2019 hotel internship experience (three)

A short month of social practice passed by in a flash, and my first job came to an end. In the month of working in xxx hotel, I learned a lot, felt a lot, and realized a lot. In this month I also learned something that I will use for the rest of my life. The first practice, the first work, so that I understand that now we are nothing more than flowers in the greenhouse, have not experienced any wind and rain, so when we are transplanted to the outdoors, we will wither. Therefore, it is necessary for us to participate in more social practice activities. In this way we can take a better step towards the society when we go out of school, contact the society, understand the society, and thus join the society. Practice can also let us go in the society to develop our horizons, grow our talents, and clarify our goals in the future life. Society is a big classroom, it can let us come to learn, but also let us be educated, but also can inspire us to lay a solid foundation for the future life.

First, the hard work of earning money

All day long in the hotel hard work, every day are facing the same things, do the same thing, really feel so boring, so hard. At that time I really understand, the original parents at home to earn money is really not easy.

Two, interpersonal communication

In this practice, the most touching thing is in the interpersonal communication. We all know that interpersonal communication in society is very complicated. I think it is difficult for everyone to say clearly, only experience can understand, can have a deep understanding.

The hotel is like a big dyestuff what kind of people are there, we come together for the work, everyone has their own ideas and personalities, to get on good terms with them need a lot of skills. If we can not change something in the relationship, then we have to use various methods to adapt to it. This practice has enabled me to master many things, but the most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships. At the same time in this practice also let me y appreciate, in the process of practice, we should be diligent hands, continue to think, continue to learn, continue to accumulate, do not understand the place to ask more, please teach the master, more and colleagues to communicate, *** with the collaboration.

Three, the management of the administrator

In a hotel inside a lot of administrators, they are like our school inside the leadership and class cadres. To become a good administrator should have a set of their own good management program. In order to be a good administrator, we need to have a good management program of our own, to manage each employee with the management method. But in the management of the method we have to be different, the face of different employees to have a different management program, so that your employees will obey you.

Four, self-improvement and self-reliance

At home when we have their parents care, care, care, life is carefree. But only when we enter the community, to participate in the work, no matter what kind of difficulties we encountered, setbacks, we have to rely on our own alone to solve, to bear. In this month's practice also let me know the self-improvement and self-reliance. Everything has to rely on themselves, and now even if my parents are not by my side I am able to be independent on my own.

In this month's practice I almost gave up in the middle, the monotony of the work, the pain of the foot, the heat of the weather, the body heat rash, all almost make me give up. But I managed to pull through, I overcame myself, and I was able to be self-reliant.

Fifth, the importance of professional

I chose to study the culinary profession, I naturally pay more attention to things related to their own profession in this practice. Although in the kitchen I'm just a handyman, but I can put the knowledge I learned in school to really use it also make me quite a lot of energy. When I was in school, the time for practice was generally less, and most of my knowledge of the profession belonged to the theoretical part, which sometimes could not be utilized at all in the actual operation. This makes me realize how to combine the theoretical knowledge I learned with practical operation is a very important part. So we have to learn our professional knowledge better and lay a more solid foundation for our future work.

2019 hotel internship experience (4)

Through this internship, what makes me feel the most profound is that for the service industry, knowledge is important, but practice is more important. After entering the workplace, all you have to do is to have an empty cup mentality, forget your education, and exercise your potential through theory and practice. An enterprise is not only only look at your academic qualifications, the most important thing is your potential. For the service industry, the first thing to do is to treat people with sincerity, low profile, down-to-earth work, in the workplace upward, cultivate their own potential for practical operation, potential is the growth of capital, is the best road to the future.

Internship in just a few weeks, so I feel a lot of harvest, and realize the hard work, the complexity of society, the importance of practice and the need to read. During the internship I will seriously combine book knowledge, and in accordance with the guidance of the leadership of the hotel to slowly carry out the work, and attentively learn the hotel service process, the daily operating procedures. Let me y realize that the study and internship are inseparable from each other. Let me realize the equal relationship between study and internship, the internship is mainly for the professional knowledge learned and its application in practice must have a perceptual understanding, thus helping me to hotel management classroom theoretical knowledge and practical experience combined for future courses to lay a good foundation for learning, more conducive to the learning of the professional foundation and professional courses to understand and master. Meanwhile, the experience of this hotel cognitive internship will be helpful for future employment. I would like to thank the hotel for creating a good platform for me.

Internship is a person from the youth to the success of the first station, is the first life to the actual work of the first turning point, with a happy feeling, we began to take the necessary journey - internship. Although internship is cruel, it can reap success and expectations. We have to remember our goals and ideals so that we can do our best in our positions, go out of our way, dedicate ourselves, work hard, and ultimately achieve our intended goals. Do not let people look down, do not discredit themselves, with their own strength to prove to others - I am a strong person, whether working or studying.

Just started the internship, my emotional personality excited. There was always a thought in my mind that I would finally be able to leave the boring textbooks. When I stepped into the hotel, I felt that my choice had been wrong, but then it was already too late. Maybe this is the psychological struggle that every intern must go through. After that, the hotel made a series of arrangements for us: meals, filling out job application forms, receiving work cards, name tags and uniforms, departmental training, going to work, etc. The compact arrangements made us change from students to employees. Just like the regular employees, we also punched cards to record our attendance and wore the same uniforms, but unlike the regular employees, we interns had another identity, that is, the identity of students. Although the internship is an extension of our studies, it is also an indispensable part of our studies. But we have the enthusiasm of youth, the thirst for knowledge and the desire for the future.

Three months, just a short three months, but let me learn eighteen years have not learned things, this is the power of society. Just three months, I seem to have grown up a lot, understand the value, learned to tolerate, tolerance, know life, understand the difficult, tasted the sweet and sour. I have to thank the internship from the heart to teach me so much, grateful to my parents to raise me adult.

Practice, that is, the theoretical knowledge we have learned in school, apply to the objective reality, so that the theoretical knowledge they have learned to have a place to use, only to learn not to practice, then learned is equal to zero. Theory should be combined with practice, through this period of study, learned a number of things that can not be learned in school, because the environment is different, contact with people and things are different, from what I learned is not the same, and I previously studied is not a hotel management, learning is Chinese cooking, no experience on dry hotel management, but our manager foreman and colleagues are very concerned about me, what place I'm not sure what is always tirelessly teach me, for me to point out the error and need to correct the place, so that I slowly understand the workflow there, and quickly adapted to the working environment there.

In the restaurant, others can recognize me at once as a student who is studying, I asked them why, they always say from my face can be seen. Oh ...... maybe people who haven't experienced society have had this kind of unknown encounter with me! I did not because I have no experience in front of them and back off, I believe I can do as well as they do. My work is very diverse, the work time is not fixed, although the time is a little longer, but the hot blood and young I did not feel the slightest bit tired. I think this is a kind of incentive, sense of life, contact with society.

I remember our manager said that the school is a small society, but I always feel that the campus is always less innocent, the sincerity, although it is a junior college students, students are still continuing the identity of students. And into the enterprise, contact with a variety of guests, coworkers, supervisors, etc., the relationship is very complex, but I have to deal with I have never dealt with everything. I remember that one of the problems reflected in the job fairs held at my school was the gap between students' practical potential and their theoretical learning in school. I felt this very y during my internship. In school, the theory of learning a lot, but in fact, multi-faceted, almost all; and in the actual work, may encounter is not learned in the books, there may be books of knowledge can not be used at all the situation. But it is always a part of the society, to communicate with the society, to contribute to the society.

In the blink of an eye, more than two months have passed since the internship, and in these two short months. I realize that to be clear about their own goals, be sure to be friendly with colleagues, and good communication with the guests. At the same time, in the internship period can be flexible to learn the theoretical knowledge applied to practice, in this, I thank the school teacher's teaching, as well as the hotel leadership of the utmost care.

Through this internship not only exercise my operating skills, at the same time, let me realize that I should learn as soon as possible to learn to be independent in society, dare to participate in the social competition, dare to withstand the social pressure, so that their rapid growth. Overall as a graduating student, whether in the future work or life, this internship will become an important capital accumulation in my life.

2019 hotel internship experience (5)

On x month x day 2019 I came to xx hotel to start my xx long internship life. In this x months of internship let me feel very deep, know a lot, harvest a lot, realize the hard work, the complexity of society, the importance of practice and the necessity of reading, during the internship period I strictly in accordance with the hotel's arrangements and plans to carry out the work step by step, hard work to learn, and actively work.

During the internship, my work scope is in the hotel lobby department. At the beginning I was assigned to the switchboard, in general, the work in this area is the most simple, and there is no pressure to work. After a month's work, I felt that my passion was going to be wiped out by this boring work. But then there was an opportunity in front of me, through my own unremitting efforts and the help and care of the hotel leadership, I succeeded in the 20xx xxx service skills competition in xxx province xxx won the runner-up front desk inquiries. I came back from the competition and changed my internship position. I stayed in the concierge department for 12 days. The main work of the concierge department is to welcome the guests, open the door for the guests, greet them with a smile and guide them. Although the early concierge did not gain much, but I'm glad to know the fat and cute supervisor.

The next x months on the stability of the front desk internship, relatively speaking, the front desk is a very exercise place, you have to face all kinds of guests every day, to solve the guests put forward; any problem, no matter whether it is a reasonable or unreasonable request, but try to hand over a satisfactory answer. The customer is God, this is the service industry respected code. Front desk trivia more, is the entire hotel pivot department, and also contact with the cash register. When I first came to the front desk to learn the small mistakes and big mistakes. Department leaders gave me patient teaching and great help, so that I quickly grow. But I myself is also very hard, live up to the expectations of the leadership, soon on track, independent work, and can stand alone. In these x months we have experienced xx long vacation, xx, and x festival and other major holidays. We learned a lot during these busy festivals and got through them without a hitch. As they say, experiencing all these proves that we have really grown up and become teachers.

Work is tiring, hard, but also happy, happy. The work of the busy and difficult to have an aftermath will make us frustrated, retreat. But you face, solve, that is growth. At the same time to get along with each other harmoniously, in this big family we support each other, face difficulties together, go out to play together. x month to xx should play the place almost all play. xxx, xx, xx ...... have left our laughter.

In short, more than x months of internship I also once wanted to retreat due to difficulties, more than x months of internship I am also proud of, more than x months of internship I have learned the knowledge of the books do not have, I am also for the real hotel services, more than x months of internship is rich and consolidate my theoretical knowledge of the university, but more than x months of internship experience is my biggest gain. I can this experience in the things to guide my future learning and work, whether it is the understanding of society and the understanding of social people are deeper, this wealth is valuable and priceless! He can teach me how I should behave in the future towards society, what kind of person I should be, and how I should behave. Especially in the time of graduation let us clear the goal, clear direction, won the power, found the shortcomings, see the gap, firm confidence. This is our biggest gain, the biggest wealth, the best results.