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How should hotels improve the safety awareness of room service personnel?

The emphasis on training and leadership at ordinary class meetings is the simplest and most direct method.

1. Floor safety precautions

(1) Equipped with fire extinguishing equipment such as fire extinguishers or dry powder fire extinguishing agents, and will use them;

(2) The use of electrified equipment should meet the operation requirements, and it should be inspected and maintained regularly;

(3) There should be no sundries on the passage, and there should be no oil stains, water stains and vegetable juice on the ground;

(4) The waiter should remind the guests to pay attention to their purses and handbags, and any suspicious personnel should report to their superiors promptly;

(5) The waiter should observe the facial expressions of the guests and deal with sudden illness in time;

(6) chairs and tables should be inspected regularly.

2. Safety operation requirements

(1) Strong safety awareness, nip in the bud;

(2) Use electrical appliances and gas cookers correctly;

(3) Proper protective measures, such as work gloves, clothes and shoes;

(4) There are a series of emergency measures, which every employee is required to master.

3. Matters needing attention in safe operation

(1) Push the cart with both hands to prevent waist flashing;

(2) use the ladder to clean the dust on high places;

(3) If the work area is slippery, it should be wiped dry immediately to prevent slipping;

(4) Do not use damaged cleaning tools or repair them without authorization, so as to avoid danger;

(5) When lifting heavy objects (such as furniture upstairs), do not use waist strength, but use foot strength. You should squat down first, straighten your upper body, and then lift it;

(6) Bad lighting in corridors or stairs and workshops should be reported immediately and repaired as soon as possible to avoid accidents;

(7) Work trucks, vacuum cleaners, carpet washers, etc. placed in corridors or public places should be placed next to the aisles as far as possible, and pay attention to whether there are wires tripping;

(8) If there are sharp nails on the furniture surface or on the ground, they must be pulled out immediately;

(9) All glass windows and mirrors must be reported immediately if they are found to be broken, and replaced immediately. If they are not replaced in time, they must be pressed down with strong adhesive paper to prevent the danger of scratching people;

(11) loose desks and chairs should be repaired as soon as possible;

(11) Don't reach into the trash can with bare hands, wear gloves and handle carefully to avoid being stabbed by glass fragments, blades, etc.

first, be familiar with the location of the safety exit. At the back of the hotel room door, you can generally find a schematic diagram of safe evacuation, indicating the location of the room and the location of the safety exit, and at the same time indicating the evacuation direction with red arrows.

it's best to walk along the route in person, so as to evacuate to the safety exit in the shortest time in case of fire accident.

the second is to understand the fire control facilities. Hotels are often equipped with corresponding fire extinguishers, indoor fire water supply, automatic fire extinguishing and alarm facilities and escape equipment. Guests should carefully read the relevant information provided by the hotel, and be aware of the fire-fighting facilities. In particular, they should fully understand the fire-fighting facilities available in the walkways near the guest rooms. Those who lack fire-fighting knowledge can consult the fire control center or the department designated by the hotel, and memorize the internal alarm telephone numbers of the hotel.

Third, pay attention to fire prevention. Remember not to throw cigarette butts and match stalks, or lie on the sofa or bed and smoke. Strictly abide by the rules. It is forbidden to bring inflammable and explosive articles into the hotel. If there are such articles, they should be handed over to the front desk or the security department. Open flame and high-power electrical equipment are strictly prohibited in the guest room, and the power supply must be cut off when leaving the room.

the fourth is to master the knowledge of escape and self-help. Once a fire breaks out in the hotel, and there is no fireworks or smoke in the aisle, you should evacuate to the safety exit quickly.

when you escape, crawl forward and cover your nose and mouth with a soaked towel or clothes. When the fireworks in the aisle are too large to be evacuated, you should quickly close the door, block the crack of the door with soaked towels and sheets to prevent the fireworks from entering. At the same time, you should wave a towel at the window to call for help. In case of emergency, you can use sheets and curtains to twist into ropes and escape from the window, but the sheets and curtains must be firmly fixed to prevent falling from the sky. If the floor is high, you should retreat indoors, close the doors and windows leading to the burning room, and splash water on the doors and windows or wet the doors and windows blocked by smoke to delay the development of the fire. At the same time, open the window that is not threatened by fireworks, tap the buzzer hard, send out a distress signal, wait for rescue, and never jump off the building blindly.