yes, keep the evidence.

Takeaway is a very broad vocabulary. The general understanding is the delivery service of fast food, that is, Chinese food is like a vegetarian food, and there is western food. Like McDonald's and KFC. This is what everyone generally understands about take-away. In fact, in a broad sense, all sellers can be said to be takeaways by providing overseas services and goods. Such as water delivery, flower delivery, gas delivery, goods delivery and door-to-door repair, in fact, these are all takeout.

take-away process

1. take-away type: take-away can be divided into two types: customers order food at the store and pay for it, and people in the store deliver food.

(1) packing: if guests order food and pack it to take away, they should recommend dishes that are easy to pack. In principle, dishes with more soup and a larger amount are not packed (such as XXX soup), because the packing used in our store is limited to packing boxes and buckets, and the volume is limited.

1. If the guest tells you that it is necessary to pack for take-out, it is necessary to indicate the packing on the menu. After ordering into the kitchen, tell the kitchen that this order is packing, and equip the corresponding packing tools to the kitchen outlet in time.

2. Guests need not charge extra for packing dishes. In principle, dishes or rice without soup should be packed in packing boxes, and dishes with soup should be packed in packing barrels. If there is more soup, two packing barrels can be used to overlap and pack them, so as to prevent the guests from being damaged on the way to take them away.

(2) food delivery: guests order food by phone or at the store.

1. Telephone ordering by guests: In principle, telephone ordering is not accepted, except for a few regular customers or those who order food nearby. In addition, it is not accepted during the peak business hours. However, even if such ordering is not accepted, the guests should be told politely and not treated rudely.

2. When guests order food at the restaurant and pay for it, they should follow the following procedures:

(1) Meals can be delivered within 511m of the restaurant.

(2) When the guest orders food, tell the guest how much it costs to order food, and charge a deposit of 21-51 yuan for tableware (the deposit can be flexibly charged according to the amount of food ordered by the guest, but it can't exceed 51 yuan at most), and the cashier will issue a deposit slip for the guest to keep.

(3) Bill is sent into the kitchen and made by the kitchen. All dishes must be covered with plastic wrap to ensure the quality of the dishes.

(4) When delivering food, count the tableware used for delivering food, and fill in the statistics table of take-away tableware. After all the dishes are ready, check whether all the tableware and utensils are available, and eat in time.

(5) After delivery, please ask the guest to sign the statistical table of takeaway tableware for confirmation, and coordinate the meal collection time with the guest.

(6) according to the meal collection time coordinated with the guests, go to the cashier to get the guest's deposit, and take back the tableware in time. When returning the guest's deposit, check the statistical table of takeaway tableware and take back the deposit slip in the hands of the guests.

(7) Send the tableware back to the kitchen and return the deposit slip to the cashier.

Handling of common problems in food delivery:

1. Lost guest deposit slip: If the guest loses the deposit slip, he needs to ask the guest to write a receipt, which should indicate the amount of the deposit received, the date and the name of the payee.

2. When collecting tableware, if it is found that the tableware is damaged or lost, call the relevant personnel of the restaurant to inquire about the compensation price, and make compensation according to the price. If the guest disputes the compensation price, please ask the person in charge of the restaurant to solve it.