Introduction; the psychological quality of hotel employees refers to the awareness, emotion, will and personality qualities that should be possessed by the personnel engaged in the front office, catering, guest rooms, security, sales and so on. Hotel employees in culture, moral quality, but also should have a good professional psychological quality, which is not only for the hotel staff's own development is of key significance, but also related to the hotel's economic efficiency and long-term development. This paper discusses the concept of psychological quality, the significance of the study of psychological quality of hotel employees, the psychological quality of hotel employees should have and should overcome psychological barriers, etc., which has important guiding significance for the future to further improve the psychological quality of hotel employees.

Any practical activities of people, are under the domination and regulation of its psychological. Therefore, human psychological factors, whether working in the hotel or other work, are related to the interests of the company and the growth of the economic benefits of the enterprise. In order to ensure that the hotel has a good social image and economic benefits, the requirements of the hotel staff, in addition to good cultural and moral qualities, should also have a good professional psychological quality. Therefore, it is necessary to study the psychological quality of hotel staff.

First, the concept of psychological quality

Psychological quality, or psychological quality, refers to human awareness, emotion, will, personality characteristics, including human intelligence and non-intellectual factors, such as awareness, emotion, quality of will, the level of self-consciousness, temperament type characteristics, character traits and so on. Hotel staff psychological quality is engaged in the front office, catering, guest rooms, security, sales and other personnel should have the awareness, emotion, will and personality qualities.

Second, the study of the significance of the psychological quality of hotel staff

(a) to help the hotel staff selection and training

The study of the occupational psychological quality of hotel personnel can help the hotel human resources management department in accordance with the requirements of the occupational psychological quality, to develop a Quantitative psychological testing standards for screening and selection of candidates. In the training and education of hotel personnel, can also be based on the requirements of occupational psychological quality, targeted psychological quality training.

(ii) help to improve the efficiency of the hotel staff

Any practical activities are in the subject of psychological domination and regulation to complete. Hotel staff is the main body of the hotel practice activities, with its practice activities to adapt to the psychological quality, in order to help the smooth progress of the hotel practice activities.

(C) help the hotel staff self-psychological regulation and correction

Hotel staff to understand their own engaged in a job should have the psychological quality and their own defects in some qualities, you can consciously carry out self-psychological training, regulation and correction, in order to better adapt to the hotel work practice ` need. The first step is to make sure that you have a good understanding of what you're doing.

Three, the hotel staff should have the psychological quality

Hotel staff should have the following four psychological quality:

(a) emotional control ability:

should include two aspects of the content: First, the ability to accurately recognize and express their own emotions Second, the ability to effectively regulate and manage emotions.

(2) communication and coordination ability:

A person who is introverted, withdrawn, eccentric, indifferent and sensitive is often much worse than a person who is cheerful, selfless, generous, frank and friendly in this regard.

(C) strain to create the ability to:

The work of the work at any time may be encountered in a sudden special situation, which requires the hotel staff to have a good strain to create the ability.

(4) language expression ability:

Language expression ability is the key to good communication between hotel staff and customers, with good communication to provide better service to customers. Therefore, good language skills is a must for every hotel staff.

Fourth, the hotel staff must overcome psychological barriers

After the study found that no service experience of the new service personnel, the key to their success lies in the improvement of psychological quality, this psychological quality is not what we often say? It's not just a matter of being able to get the job done. The first step is to make sure that you have a good understanding of what you are doing and how you are doing it. The first is to be able to see the body of the person who is in charge of the body. and? Fear?

These are the two key qualities that will make the difference between a new employee and a survivor.