Food poisoning is mostly caused by improper cleaning of food and drinks, and its poisoning symptoms are more common in deformed gastroenteritis, such as nausea, vomiting, abdominal pain and diarrhea. In order to ensure the personal safety of all guests, the following measures must be taken: 1, the purchasing personnel ensure the purchase, the receiving personnel ensure the inspection, the warehouse personnel ensure the warehouse and the chef ensure the production. 2. Responsibility for finding food poisoning: (1) Report to the switchboard, stating their identity, location, food poisoning personnel, nationality, poisoning degree and symptoms. (2) The reporter should take care of the poisoned person nearby, don't leave the patient alone, don't move anything, and protect the scene. 3. Operator's task: (1) After receiving the food poisoning notice, ask the time, place, number of poisoned people, degree of poisoning and symptoms and record them. (2) Inform the relevant departments concisely to arrive at the food poisoning site in the following order: A, the infirmary and the food inspection room; B. General Manager, Deputy General Manager, Lobby Manager and Security Department; C, the manager on duty in the food and beverage department; D. the lobby luggage room; E. administrative team. 4. After food poisoning occurs, the designated personnel shall arrive with the following equipment and articles: a. Medical staff: first-aid equipment, medicines and oxygen; B. Security personnel: walkie-talkie, recording paper and flashlight; C. Luggage room personnel: according to the stretcher carried by the poisoned personnel; Food inspector: Food sampling equipment. 5. Responsibilities of relevant personnel after food poisoning: (1) Medical personnel: a. Bring first-aid equipment and oxygen to the scene, diagnose the poisoned person in time, take emergency rescue measures, and contact the emergency center according to the requirements of the on-site command. If the poisoned person needs to be sent to the hospital, the medical department should send someone to accompany him; B, when the public security organs come to the store to deal with food poisoning, medical personnel should take the initiative to provide the pathological situation of the poisoned person; C when the leader decides to inform the epidemic prevention department to come to the store, the medical staff is responsible for introducing the poisoning situation and reception work to the epidemic prevention department. (2) Personnel of the Ministry of Security: a. Immediately rush to the scene, set up a cordon, and prohibit irrelevant personnel from entering to watch; B, assist the medical staff to rescue the poisoned person, and record the visits of the discoverer and the on-site insider; C, when the situation is serious, accompany the poisoned person to the hospital, make a record of visiting the poisoned person in time, and find out the identity and nationality of the poisoned person; D. The store leader decides to inform the Public Security Bureau, and the Security Department is responsible for contacting the Public Security Bureau to do a good job of reception; E, such as the death of the poisoned person, should arrange guards to protect the scene, a preliminary investigation, such as investment, should immediately control the suspect, to carry out reconnaissance work.