Legal analysis: 123 15, 1233 1. China Food and Drug Administration is responsible for guiding the national food safety supervision and management of online catering services, and organizing food safety monitoring of online catering services. The local food and drug supervision and administration departments at or above the county level shall be responsible for the food safety supervision and administration of online catering services within their respective administrative areas. At the same time, food and drug supervision and management departments at all levels should unblock the complaint reporting channels such as "1233 1", establish and improve an integrated complaint reporting information management system, and realize the interconnection of food and drug complaint reporting information throughout the country.

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes between consumers and business operators on consumers' rights and interests can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.