Generally when you hear the door bell or knocking, you should answer quickly, and at the same time go to open the door. Usually the door can be divided into the outer door and the inner door, if the door is open to the outside, use your hand or body to block the door, let the guest enter first; on the contrary, the door is open to the inside, you enter first, hold down or block the door and then ask the guest to enter; usually called the outer door guests enter first, the inner door to open your own first. When blocking the door, you should turn sideways, leave sufficient entrance and exit, and face the guests with a smile and say "please come in" and reach out to show the direction. Please ask the guest to enter and then slowly close the door, followed by the house.

After opening the door, we should greet the guests politely with a cordial attitude and a smile, such as "Hello" and "Welcome", and we can address the guests directly, such as "Mr. Zhang, how are you? Mr. Zhang, how are you?"; "Auntie Li, welcome". If you don't know the person, you can ask for the other person's name first, then address and greet them immediately, and report to your employer. Generally there is no need to shake hands with the guest, if the guest puts his hand out, you have to go with the flow along with a shake and invite the guest into the house. If the guest needs to take off his coat, put on his umbrella, or change his slippers, you should offer to help him. If there is a small child at home, you should also ask the child to greet the guest. If the guest has a heavy object in his hand, after greeting him, he should take the heavy object and help put it away. If the guest has a gift in his hand, he should not come forward to receive it. However, if the employer is not at home and has not given a clear explanation, do not receive the guest lightly, but ask the employer before deciding whether or not to receive the guest.

When leading guests to meet their hosts, you should match their pace and guide them on their left side. When you walk, turn your upper body to the right, slightly in front of your left shoulder, slightly behind your right shoulder, turn your body sideways towards the guest, keep a distance of about two steps, and introduce the environment to the guest while you walk, and at the same time, observe the wishes of the visitor. If you are turning a corner or going up a staircase, you should first make a move so that the other person understands where you are going. If you want to take the guest to the host's room, you should knock on the door first, and then open the door and guide the guest to enter after getting the promise.

2. Entertaining Guests

(1) Seating Arrangement

After the guest enters the room, it is common to ask the guest to sit in the upper seat -- the one farther away from the door of the room -- and the one nearer to the door is the lower seat. Currently, internationally, the right is usually considered to be the top, so when seated, guests are often asked to sit on the right side of the host. If the guests are a couple, it is best to have them sit together rather than apart. Generally speaking, sitting on a long sofa is more honorable than sitting on a single sofa. Of course, the specific how to let the seat, according to the employer's home hospitality room environment, the advantages and disadvantages of the seat, the convenience of tea and its employer's habits of comprehensive consideration.

In the invitation to give way to the reception, there should be at the same time, "please, let" the reception of sound and corresponding gestures, and immediately invite guests to sit down. Of course, according to the actual situation to choose a better seat sofa, chair. After the guests came, your main task is to meet the needs of guests, do not leave the guests aside, to make him feel that you everywhere for his consideration.

(2) hospitality guests

Guests are seated, you should take up the task of hospitality, first of all, tea and water, if it is the height of summer, you can also send a cool drink, if possible, you can put forward a few kinds of drinks guests to choose from. The first tea into the cup do not pour too full, usually seven full. Tea delivery is best to use the tray, the tea cup into the tray, to chest height hold into the first tray on the table, and then take out the tea cups, hands on the first guest after the host, and gently greeted: "Please use the tea!". .

Note that the tea cups should be placed in a safe place, and the ear of the cups towards the guests. If it is necessary to place the teapot on the table, the teapot spout should be turned outward and not toward the person. When exiting, usually holding a tray, facing the guests a few steps backward, after leaving the guests' line of sight and then turn around and exit quietly with their backs to the guests. If the door of the room is closed when the tea is delivered, you should knock on the door first, and then open the door after getting permission, and then say "Excuse me!" Then enter the room. If the guest stays for a long time, you should always take the initiative to renew the water for the guest to toast the tea; when renewing the water, you should take the teacup away from the tea table, so as not to pour on the table or dirty the guest's clothes.

Employer meeting guests if there is no clear requirements, in their conversation, you try not to walk around the house, do odd jobs. In the process of reception, you can also serve some fruits and snacks to the guests according to the employer's instructions. If the guests have children with them, you should fetch some candies and toys for the children, and you can let the employer's children play with the guests' children. If it is inconvenient for the employer to take the children with him when he meets the guests, you can ask the employer: "If you have nothing to do, I can take the children to play elsewhere; if there is something to do, you can call me at any time", and when the employer's consent is obtained, you should politely gesture to the guests, and then take the children to play elsewhere.

If your employer and your guests do not want to say goodbye to your guests when it is almost time to eat, you should ask your employer if they want to prepare a meal. Attention, please ask the employer to ask elsewhere, and to understand the characteristics of the meal and the degree of abundance, do not ask the employer in front of the guests whether the need to prepare meals; if you need to prepare meals, you should take the initiative to prepare the meal as required. After the meal, you should prepare some clean fruits, peel them if necessary, and put them on the tea table in the living room for the guests to enjoy.

(3) send off etiquette

such as the guests proposed to say goodbye, we should wait for the guests to get up and then send off with the host, and should be followed by the host, do not wait for the guests to get up, first in the guests to stand up and send off, which is very impolite. "Three steps to welcome, seven steps to send" is the most basic etiquette for welcoming guests; therefore, every end of hospitality, we should welcome "meet again" mood to send each other back. Usually when the guests get up to say goodbye, the housekeeper should take the initiative for the guests to take off the hat and coat, if necessary, to help him put on, and at the same time to choose the most appropriate words to send off, such as saying some "hope that the next time to come back" and other words of politeness.

When you are sure that the guest has left and has gone far away, then gently close the door tightly. You must not close the door with a bang when the guest is just leaving; otherwise, the guest will feel unwelcome. If the guests say goodbye with more or heavier items, you should help the guests to carry heavy things, and in accordance with the etiquette of guiding guests to send off the guests. Especially for the first time guests should be warm, thoughtful and careful. Usually send guests can be considered cottage households to the front door, high-rise households to the elevator. With the guests at the door, elevator or car when you say goodbye, to see the guests on the car, close the elevator door or leave. To be respectful and sincere attitude, smiling expression bowing or waving greetings, do not rush back, should wait until the guests completely disappeared in your field of vision, or elevator doors closed, or car out of sight before the end of the farewell.