Core Tip: On July 3rd, Zhengzhou Silver-based Animal Kingdom began testing and operation. On the second day of trial operation, many netizens "one-sided" reflected the queuing, consumption and experience of the park on social media after entering the park. Some netizens even commented that "there are many people and few animals. The emblem is eighty-eight, fifteen and one intestine. "
In the early morning of July 5th, Yin Ji International Tourism Resort posted an article on WeChat WeChat official account-"Yin Ji Animal Kingdom: Sorry, we will give you everything we didn't play well today" in response to the feedback from netizens.
As a theme park with an investment of several billion yuan, what's your experience? On July 5th, the reporter and his party visited the Silver-based Animal Kingdom, and interviewed people in the park, price, cultural tourism and other relevant government departments.
In the early morning, a "no appointment to enter the park" was issued to reproduce the long queue at the scene.
At 10 on the morning of July 5th, many tourists had gathered outside the gate of the animal kingdom. Tourists can be seen queuing in the hot sun. In addition, many tourists don't know that they can't enter without an appointment. )
On the morning of July 5, around 10, the reporter and his party came to the silver-based animal kingdom. At this time, there was a long queue in front of the square. At 10:40 in the morning, only two entrance passages were opened in the park, and the queue waiting to enter the park was hundreds of meters long. Many people crowded in front of an unopened passage, waiting for the passage to open.
A staff member revealed that the queuing phenomenon was much better than yesterday (July 4). "Today, only reserved visitors can enter the meeting place."
The reporter saw that the words "no entry without appointment" were printed on the electronic screens above all the admission channels. In the early morning of July 5th, Yin Ji International Tourism Resort published "Yin Ji Animal Kingdom: Sorry, I didn't play well today, we are all for you" on WeChat WeChat official account, which mentioned that "from July 5th, no one is allowed to enter the park without an appointment.
Say the important things three times "and" from July 5, strictly implement the appointment admission system? Visitors without reservations are not allowed to enter the park. "
In fact, there are still many tourists waiting in line at the scene who came directly without an appointment. "We don't know that we need to make an appointment in advance, and there is no notice to buy tickets online." A queuing tourist told reporters.
The tourists who came here were emotional and quarreled with the staff because they waited for admission for a long time and had no shading measures when queuing.
For tourists who have not made an appointment to enter the park, the on-site staff will persuade them to explain that they can refund their tickets or come back after July 15. Because the weather was hot that day and it was near noon, some tourists couldn't stand waiting, so they found the staff to refund their tickets, and some tourists quarreled with the on-site staff because of waiting in line.
In addition, on the morning of July 5, the reporter saw at the scene that the health code prepared by the garden and the admission notice board were placed in the entrance square, which clearly stated "scan the code to enter the park", but no staff checked the health code when entering the park. Not only do most tourists not wear masks, but even most park workers do not wear masks.
A set meal in Huimian Noodles 88 yuan does have two cold dishes, but it is so "Huimian Noodles"
By presenting the short message of booking tickets, the reporter and his party entered the park. When passing through the ticket gate, they did not see the "rummaging through the box" and "forbidden food" mentioned by netizens in social media messages. Many tourists bring their own food and water into the park.
For the phenomenon that the catering price in the park is too high as reflected by more netizens, the reporter went to the "Bird Restaurant", "Brother Tai Restaurant" and "Pig Restaurant" in the park in turn.
In the "Bird Restaurant", the reporter ordered 88 yuan's nourishing noodle package A, which included a bowl of noodles, two cold dishes, a coke and a bowl of minced meat noodles.
According to the staff, yesterday (July 4th), a bowl of minced meat noodles was served in 58 yuan, and today's special price is only 25 yuan. When taking the meal, the staff stressed: "Today, shrimp and abalone were added to the emblem. Not yesterday. "
After the reporter took the meal, he discovered that the so-called rice noodles are actually fine noodles, not rice noodles pulled out of the noodles that Henan people often eat. The so-called dry mixed noodles with minced meat are similar to the tomato and egg noodles that people eat every day.
At the scene, the reporter asked the staff about the practice of Huimian. "Because Hui Mian's noodles were sold out yesterday and haven't arrived today, so we replaced them with noodles first. I am really sorry. " The staff repeatedly explained and apologized.
A man, a woman and two tourists at the table next to the reporter are holding noodle packages. "78 (yuan) a, what a pity. There are two cold dishes. Do you think I touched them? How many noodles can 78 yuan eat out? I can eat and vomit. The key is that it tastes bad. " The man told reporters.
Compared with the queuing phenomenon of "Bird Restaurant" on July 4th, the restaurant was not full at noon that day.
6 steamed dumplings 48 yuan 1 root sausage 15 yuan tourists are more expensive than Disney.
The reporter then went to the "Tiger Restaurant", which is mainly based on Cantonese cuisine. Here, you can see the tiger eating through the glass. Four of the barbecued pork buns are sold in 42 yuan; 6 steamed dumplings sold in 48 yuan; 150g white rice price 12 yuan. The reporter saw that the so-called barbecued pork buns are the same size as the steamed buns in the breakfast shop 1.5 yuan, and steamed dumplings can be eaten by an adult in one bite.
Came to the "pig restaurant", mainly to cater to children. Most of the snacks sold here are hamburgers, French fries and the like. The reporter ordered an Orleans drumstick set meal, including a hamburger, French fries and a coke. The price is 48 yuan. This is also the cheapest of all the packages in this restaurant.
The reporter bought pure yue mineral water 5 yuan from several food stalls in the park, 330ml bottles of Fanta and Sprite, each 8 yuan/bottle, sausage 15 yuan/root, and chicken chops 28 yuan/serving (there are two pieces inside).
"The price of water is ok. 1It's too expensive to sell sausages at such a small price in 5 yuan. We have taken our children to Shanghai Disneyland, Hong Kong Disneyland and Chimelong Wildlife Park, all of which have sausages. The price of sausages here is the highest. The whole park is very ordinary and not fun, probably because it has not been built yet. " A tourist who brought his family to play told reporters that they entered the park on 10 in the morning, and the whole park turned around in four hours. Compared with Disney and Chimelong, the family didn't go to restaurants, so they bought sausages and chicken chops for their two children.
Special VIP car on weekdays, free bus queues in 400 yuan Peak and 900 yuan 1 hour sightseeing 17 minutes.
Not all the six theme parks in the Silver-based Animal Kingdom are open, but the "Chief's House" and "Grassland Exploration Base" in the theme area of Dream Zoo have been opened, and these two areas are also one of the must-see areas for tourists, because they can watch animals at close range by car.
At about 2 pm, the reporter saw that hundreds of people in the "Emirates House" lined up to take a free bus to watch the animals in the beast area. The staff said it would take about an hour and a half to queue up. When asked if there was a VIP car, the staff said that the car had been booked for that day.
The reporter saw that the instructions for buying tickets for the special bus read, "400 yuan every day, 5 people, 30 minutes long. Peak price 900 yuan, 5 people, duration of 30 minutes ".
"Our VIP exclusive car sends five cars an hour, and each car can take up to five people. We are full today. You can only take the bus. " The staff said that today is the weekend. Today, the cost of a car is 900 yuan, and it will return to 400 yuan on Monday.
In the "grassland exploration base", if you want to take a free "small train" to watch herbivores at close range, you also need to queue up, feel the exclusive VIP and 900 yuan.
"The beast area is over there, and the herbivore area is here. If both districts take VIP cars, today is 1800 yuan. " The staff said.
The reporter randomly asked a tourist who just got off the VIP exclusive car. "It's not worth visiting 900 yuan for 20 minutes. There are no animals, giraffes, ostriches, yaks, antelopes. " The lady told reporters.
The reporter and his party booked the VIP car of "Grassland Exploration Base" in 900 yuan. After waiting in the VIP rest area, the staff took a modified car at 15: 26 and started an "adventure trip". Along the way, the reporter saw that in addition to the animals mentioned by the lady above, there were a baby elephant, several alpacas, different kinds of deer and various kinds of pigs. When getting off the bus, the time is 15:47, and the whole journey is 2 1 minute.
Subsequently, the reporter returned to the "Chief's House" and waited in line for the bus. In the afternoon 16: 18, a reporter and his party boarded the bus and the vehicle drove into the beast area. You can see jackals, wolves, lions, tigers and bears along the way. Get off time 16:35, the whole journey 17 minutes.
Some tourists visiting the area by VIP car told reporters that their experience time is about 20 minutes, and they can feed the animals during the process, but the food needs to be paid again.
In addition, during the queuing process, the reporter saw that garbage was everywhere in the queuing channel of the "Emirates House", and there were no ashtrays and trash cans in the nearby smoking area. Most of the parks take their children to travel, and smokers can be seen everywhere.
Eight problems about the silver-based animal kingdom
On the evening of July 5, the reporter interviewed the relevant staff of the Silver-based Animal Kingdom on the relevant experience after leaving the park and the problems reflected by netizens.
1. Where did everyone get the tickets?
"We don't call it a trial run, we call it' internal testing'." The staff said that during the "internal test" period, only reserved tourists were accepted, and the park did not sell tickets.
According to this person, the tickets currently circulating in the market are all free tickets, but the channels of cooperation with the park have been realized, and tickets have not been sold in the park. On the same day, the reporter also found that the words "free ticket" were not written on the ticket in the hands of the ticket holder. Most tourists enter the park by SMS, but they all say they bought tickets online. However, the reporter found that neither the Meituan nor the public comment and other mobile phone ticketing software opened tickets.
Open in February and July 15?
"There will be a trial business stage before the official business, and the time is under urgent discussion." On July 15, the Silver-based Animal Kingdom opened, and the staff said that the official business hours are still being negotiated and may be changed.
3. Do I need to wear a mask to scan the code when entering the park?
Regarding the phenomenon that tourists and staff queuing at the entrance did not wear masks, the staff said: "It depends on the government's requirements, whether it is mandatory to wear them." For the health code set at the door, it is not necessary to show it when entering the park. The person said that this should ask the operational level.
4. Why are the meals in the park expensive?
"Need to ask the department of goods and catering. It must have been reviewed by relevant departments before it went online. It can't be our own price and how much we want to sell. " The staff member said.
5. How did Huimian become "noodles"?
On July 5th, the reporter ate Hui Mian Noodle Package A in the "Bird Restaurant" in the park, but served a "noodle". The staff said: "This is really our fault. At present, this product has been downloaded. When that kind of noodles disappeared, they changed into a kind of noodles, not the rice noodles that we Henan people know. "
6. Why 6? Is there such a big difference between 400 yuan at ordinary times and 900 yuan at rush hour for VIP exclusive cars?
All five cars an hour. Why is the price difference so big? "You can learn about the tourism market. Do you go to tourist attractions including hotels? Is the price the same on weekdays and weekends? The prices of all scenic spots are different on weekdays and weekends. We must have reported it, and we can't decide if we pat our heads. "
7. How many animals are there at present? How many things are planned?
"We have more than 200 kinds of animals and more than 3,000 kinds of animals." The staff introduced.
8. Why is the Sea Lion Pavilion closed?
At present, many parts of the silver-based animal kingdom are not yet open. The staff said that because of the epidemic, including white rhinoceros and elephants, they could not come. "And a lot of our equipment is imported, including equipment and operation and maintenance personnel, which can't survive the epidemic at present. Our estimate of the epidemic is insufficient. "
Relevant departments responded: the self-raised and self-built projects are clearly marked, and the cultural tourism department will intervene.
On July 6th, the reporter contacted Zhengzhou Price Department, xinmi city Culture, Radio, Film and Television Tourism Bureau and Development and Reform Commission respectively.
"According to the current management catalogue, the scenic spots built by public resources are suitable for government pricing, and if they are scenic spots invested by individuals, they are suitable for market adjustment prices. Personal investment in scenic spots, including tickets, parking lots, including all the amusement facilities inside, are independently priced by the scenic spots. As long as the price is clearly marked. " Relevant personnel of Zhengzhou price department said.
The staff of the Law Enforcement Section of xinmi city Culture, Radio, Film and Television Tourism Bureau said, "There have been related complaints in the silver-based animal kingdom these two days. We have decided to visit the tourism department tomorrow (July 7). "
The reporter learned from the Development and Reform Commission of xinmi city that the current ticket prices and consumption of the Silver-based Animal Kingdom have not been reported. The park is a market-adjusted price, and it is ok to mark it clearly, and it is a self-raised and self-built project.
When the epidemic broke out, many industries were hit. If some industries are "fractured" and "injured", tourism can be said to have directly entered the ICU. This industry needs blood and confidence. On this premise, we have seen the great efforts of the silver-based animal community, creating a number of Henan firsts, even "Northern firsts", which also boosted the confidence of Lv Wen, Henan Province, so everyone paid special attention to it, paid special attention to it and held great hopes.
For the "one-sided" bad reviews of tourists in the "internal test" stage, we saw the positive response from the garden, including "admitting mistakes", posting late at night, replying to netizens' messages, and making some rectification the next day. The reporter also saw that the staff in the park were enthusiastic. Due to the hot weather, they continued to distribute free sorbets to tourists.
But at present, it is a fact that tourists have a poor sense of experience. Parks should not take the statement that they are still in the beta period as a reason. Since you are not ready, don't take the tourists' time and money to do the test. Such a test will only hurt your own feet.
There are even posts from the media platform that the park has just been built, like a toddler. Don't ask it to run immediately. Billions of investment, a team of hundreds of people, this is not a baby, and consumers will not take their own money to teach him to grow again and again.
What tourists want is a wonderful experience, not an innocent experiment. Some people regard the silver-based animal kingdom as the benchmark of Chimelong, and even shout "Chimelong in the south, Chimelong in the north". At present, the experience of the park will not be compared with Chimelong. Some consumer prices in the park can already be used as a benchmark.
Although many government functional departments call it "independent pricing" and cannot supervise it, don't forget that the biggest supervisor of the scenic spot is the tourists! We look forward to a better silver-based animal kingdom.