1. What are the requirements for a hotel lobby manager? What are the job contents? 2. What are the functional areas in the hotel lobby? 3. What are the facilities in the hotel lobby? 4. The senior title of the hotel lobby 5. What is the daily work of the hotel lobby bar? What are the requirements for a hotel lobby manager? What are the job contents?

as a profession, lobby manager plays a very important role in modern hotels and catering enterprises.

is a middle-level manager in the hotel or catering industry who is entrusted by the general manager and replaces the general manager to handle the complaints of guests about all the equipment, facilities, personnel and services of hotels and restaurants, supervise the operation of various departments, coordinate the relations between various departments, and ensure that hotels and restaurants provide quality services to customers in a normal order.

They are the nerve center of hotels and restaurants, and they are the bridge between hotels, restaurants and guests. Their general work scope includes:

1. Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized;

2. Make proper arrangements for the day's work, and supervise and inspect the work quality of the front desk and waiters;

3. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

4. Answer guests' inquiries and provide necessary assistance and services to guests;

5. Do patrol work every day to supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant staff.

In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.

generally, the lobby manager requires a college degree or above, and his major is not limited. He has received training in service management and hotel management, and knows public relations etiquette, psychology, management and hotel business knowledge.

familiar with the hotel's management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

Good temperament, kindness, generosity, dignified appearance, cheerful personality, good communication skills, overall concept, service awareness, strong sense of responsibility and ability to work under great pressure.

What is the function area of the hotel lobby

The most basic function of the hotel lobby is the accommodation reception service area (i.e. the front desk).

Others should be set according to the scale, type and characteristics of the hotel: concierge service, lobby manager, rest and waiting area, dining area (lobby bar, viewing and exhibition area, shoe polishing area, etc.

Extended information:

Hotel design function:

Hotel design determines the reception capacity and conditions of a hotel, and the standard of hotel design determines the level of the hotel. Generally speaking, hotel design should pay attention to the following functions:

private space function

rest function: bed, bathroom, toilet and related supplies;

External contact and work functions: TV, telephone, writing desk, broadband, computer;

reception function: reception desk and chair and space, independent reception living room;

Extended entertainment and leisure functions: bathing and surfing room, chess room and comprehensive entertainment room;

extended security assistant functions: security room, secretary room, workshop, meeting room, back channel.

Public space function

Restaurants: breakfast, banquet hall, tea restaurant, snack dining hall, Chinese and Western restaurants, outdoor dining and barbecue camp;

reception function: a special lounge (free, lobby bar, coffee shop, teahouse;

Business and travel services: booking tickets, travel agencies, faxes, long-distance calls, surfing the Internet, photocopying, car rental and secretarial services;

Conference, exhibition and trading activities: conference room, lecture hall, exhibition hall, exhibition corridor, performance hall and multi-function hall;

Fitness and leisure: swimming pool, water park, hot spring center, bath center, massage room, beauty salon, fitness room, bowling alley, tennis court, table tennis room, badminton room, chess and cards recreation room, outdoor sports base and small playground;

Entertainment: bar, water bar, nightclub, KTV, electronic game room, laser shooting, indoor golf, comprehensive private room, small theater, concert hall and projection hall;

Shopping: department stores, supermarkets, art corridors, craft shops, and famous brand stores.

Reference: Hotel Design-Baidu Encyclopedia

What are the hotel lobby facilities?

Hotel lobby facilities include umbrella stands, signboards, garbage bins and service cars.

Generally speaking, it is a place for guests to stay and eat. Specifically, a hotel is an organization that provides services to its guests through the sale of rooms, restaurants and comprehensive service facilities, with its buildings as a voucher, so as to obtain economic benefits.

the hotel mainly provides accommodation services and living services and facilities for tourists (bedtime services, catering, games, entertainment, shopping, business centers, banquets and meetings, etc.).

Overview:

According to the National Bureau of Statistics, by the end of 2117, there were 14,326 local star-rated hotels in China, including 4 platinum five-stars, 361 five-stars, 1,631 four-stars, 5,534 three-stars and 6,158 two-stars.

There are more than 1.6 million direct employees in star-rated hotels. There are more than 311,111 hotels and tourist accommodation units in China, with more than 5 million employees.

By the end of p>2117, the number of national star-rated hotels was 111 times that of the total number of hotels in 1978. In 2116, the national star-rated hotels realized a profit of 3.3 billion yuan, which was more than twice that of the previous year.

There are more than 2,111 green tourist hotels in China. There are 41 international hotel management groups and 67 hotel brands entering the China market, managing 516 hotels, and the top 11 international hotel management groups in the world have all entered the China market.

the above content reference: Baidu Encyclopedia-Hotel

The advanced name of the hotel lobby

lobby. The senior name of the hotel lobby is Lobby. Hotel lobby belongs to the central area of the hotel, and it is also the most direct place where guests come in and feel the first impression of the hotel. The decoration style and grade of the lobby largely determine the guests' tone of the hotel grade.

what is the daily work of the hotel lobby bar?

LobbyBar (also known as lobbylounge, L/L for short) refers to an open place located in the public area of the hotel lobby, which provides services such as rest, waiting, tea, coffee and drinks.

Mainly engaged in tea, coffee, snacks, fast food, commonly used spirits and cocktails.

Although the professional knowledge of the bartender in the lobby bar is not as comprehensive as that of the bartender in the main bar and as personalized as that of the bartender in the restaurant bar, this does not mean that the work is easy and the level is low. On the contrary, it has stricter requirements on the external image, temperament, speech, sales and hospitality of the bartender, because the lobby of the hotel is the "facade" of the hotel.

Lobby bar is the facade of hotel catering. The level of a hotel and the level of catering will be most intuitively reflected in these two departments. Therefore, bartenders working in the lobby bar should not only have good business knowledge, but also have comprehensive quality and adaptability, which has been valued by more managers.

at first, the lobby bar was a public area used by the hotel to provide rest and waiting for guests. With the expansion of people's consumption demand and hotel management, the public lounge area of the hotel was gradually developed into a consumption-oriented lobby bar.