1, according to the query Sanmao human resources network shows that the hotel industry is a service industry, the quality of service is the core indicators of the assessment, room cleaning, catering services, hospitality services, facilities maintenance and other aspects of the service quality, a direct impact on customer satisfaction and the reputation of the hotel.

2, the staff is the direct provider of hotel services, staff quality has an important impact on the quality of service, staff training, skills, attitudes, etiquette and other aspects of the quality is also an important indicator of the assessment.

3, the hotel's operational efficiency directly affects the cost and profit, the assessment indicators are room occupancy rate, average room rate, catering gross margin, room turnover rate, etc., these indicators can reflect the hotel's operational efficiency and profitability.