According to the relevant requirements for the prevention and control of epidemic situation and the resumption of production in Luoyang City, in order to better provide government services for enterprises and the masses, relevant matters are hereby notified as follows:

1. Citizens' Home has been fully and orderly opened since March 23rd (Monday) and resumed normal business. Working hours: Monday to Saturday, 9: 00 am-12: 00 pm,13: 30 pm-17: 30 pm.

2. Please wear a mask, take the initiative to show your "Luo Kang code" and ID card, and take a temperature test when you enter a citizen's home. People who display "yellow code" or "red code" on the "Luo Kang code" or who have symptoms such as fever and cough are not allowed to enter citizens' homes.

Third, continue to advocate "online" and "self-help". The masses can handle related business online through Henan Government Affairs Service Network (), Luoyang Government Affairs Service Network (), Henan Government Affairs Office APP, as well as the business websites, APPs and official WeChat accounts of all accredited units. The masses can also handle social security, provident fund, real estate inquiry and other related businesses in the "24-hour self-service hall" of the citizens' home.

4. All pedestrian entrances and exits on the first floor of the Citizen's Home and the underground parking lot will still be closed, and the elevator will not stop at the underground parking lot for the time being; There is a guide in the underground parking lot. Please follow the tour guide and walk to the East Square of Citizen's Home, and enter the lobby from the main entrance on the second floor.

5. In order to ensure the order of citizens' homes during the epidemic prevention and control period, please obey the arrangement of the on-site staff, keep the distance between people at 1.5 meters, and minimize the stay time in the lobby, that is, do it and leave. When you leave the citizens' home, please take away the discarded paper towels and masks. There are special recycling bins on each floor and at the east entrance of the citizens' home. You are not allowed to throw them away.

6. Citizens' Home will do its best to disinfect, clean and ventilate the public areas and self-service equipment in the lobby, and strictly implement various prevention and control measures.

If you have any questions, please call the Municipal Affairs Service Center (Citizen's Home) at 0379-6555666 for 24 hours.