In our daily communication, there are many manners worthy of our attention. The following is the "service etiquette for welcoming guests and seeing them off" compiled by me for your reference only. I hope you like it! For more details, please click to view. Service etiquette of welcoming guests and seeing them off

Service etiquette of welcoming guests

In common understanding, welcoming guests means routinely saying "Hello, welcome". In modern business etiquette, when saying "Welcome", the service personnel are required to integrate their feelings and their eyes should show joy. In addition, the service etiquette of welcoming guests also requires "five-step greeting and three-step greeting".

1. Five steps to greet, three steps to greet

When welcoming guests in an open service space, such as hotels, restaurants and sales outlets, remember the principle of "five steps to greet, three steps to greet". Eye-catching is eye-catching.

The welcoming staff should pay attention. When they notice that the guest has come, they should turn to him and express their concern and welcome with their eyes. The distance of the attention ceremony should be five steps, and when it is three steps away, you should greet "Hello, welcome" and so on.

2.15-degree bow

In order to show respect for customers, people in many service places bow to customers. Japanese etiquette requires 31 degrees for saluting and bowing. However, according to the general practice, you can bow at 1.5 degrees, which is more in line with the national conditions of China.

3. Three-point Laughter

As the so-called harmony makes money, service personnel should always smile properly when greeting guests, showing politeness, kindness, implication, appropriateness and so on. However, you can't smile too much, and don't laugh untimely, otherwise it will make the guests feel inexplicable and thus produce a sense of rejection.

4. Pay attention to happy eyes

Exquisite service can be carried out in eyes and expressions. If the eyes are stupefied, the service will appear stiff. The service should express the sincerity and sincerity as a whole, and the eyes should also show the feelings for customers, so that customers can feel deeply. The expression of eyes should be systematically trained. In addition to the four basic expressions of joy, anger, sadness and joy, we should also show appropriate, sincere, enthusiastic and concerned feelings, and strive to achieve "eyes can talk".

Service etiquette of guidance

1. Etiquette of welcoming guests

When greeting customers, you should usually say "Hello, welcome, please come inside" and other words. There are a series of subtle body language etiquette when guiding customers. Polite service and clear guiding gestures will make customers feel more intimate. Welcome and guidance have standard etiquette gestures, the hands are not completely open, the jaws are slightly close together, and the hands are usually placed at the waist.

In the process of guidance, the standard etiquette of women is to fold in the arms, and then push the tip of the hand "Please go inside" obliquely, which is very beautiful; Male waiters should show gentlemanly manners, exaggerate their gestures and push their hands out. At the same time, the standing posture should be standard and the body should not be tilted.

guide customers upstairs, with their hands pointing upward and their eyes looking at the direction of their fingers. Then pull it back and explain to the customer the floor where the office is going, the direction to go, or the elevator to take.

the guided etiquette movements should be complete, complete, graceful in manners and pleasant in voice, so that people can feel the inner spirit and enthusiasm of the service personnel. This will make customers feel good.

2. Service etiquette of shopping guide

In interactive business activities such as shopping guide showing samples to customers, the service etiquette of shopping guide personnel is very important. The process of shopping guide or showing products to customers is a social process between buyers and sellers. Inappropriate shopping guide service etiquette will have a negative impact on marketing activities. Therefore, service personnel should adhere to the principle of "initiative, enthusiasm and enthusiasm" in the process of shopping guide.

3. Service etiquette for hosting the meeting room

Attention should be paid to the coordination of gestures and eyes when guiding the seating, and at the same time, the customer's reaction should be observed. For example, give the customer a fixed seat. After the explanation, use gestures to guide, pause at a fixed position, and observe whether the customer understands. This process reflects the beauty of body language. At the same time, you should say "please sit here" and other honorifics.

4. Guidance etiquette when serving tea

Serving tea is also skillful and requires proper guidance service or body language. It may be used in many occasions, such as inviting customers to tea when they sit down to discuss business. When serving tea to customers, one situation is to put it on the table, and the other situation is that customers will pick up the teacups conveniently. These processes need to pay attention to etiquette.

Serving tea has a formula of "lower left and upper right", that is, the right hand holds the cup on the table and the left hand holds the bottom of the cup on the table. In this way, when the customer picks up the cup, it is also the lower left and the upper right, thus avoiding skin contact between two people. This is a subtle etiquette, but paying attention to details can avoid unnecessary embarrassment.

service etiquette for seeing off guests

1. Service etiquette for delivering goods with both hands

When delivering gifts, goods or materials to customers, be careful to present them with both hands. It should also be lower left and upper right, and the other party can also lower left and upper right, or directly take it away. Paying attention to the service details of these body languages can make customers feel that the other party is thinking of him wholeheartedly and that they are respected.

2. Civilized check-out service etiquette

When customers check out, service personnel should stand as much as possible. To greet customers, you should stand up. After collecting money, you should sit down and settle the account. Then you should stand up, thank the customers and return the invoice and the change or credit card to the customers.

3. Service etiquette for returning credit cards

Pay attention to service etiquette when returning credit cards. After use, the documents, invoices and credit cards should be returned together. It is best to offer it with both hands and thank you politely at the same time. Body language and body language are also part of the service, which makes the customer feel comfortable, and he will be happy to continue to spend money here or continue to associate with this company. Service itself is also a kind of public relations and marketing.

4. Service etiquette when seeing off

The etiquette of seeing off guests is also very important. There are standard requirements when seeing the guests off. You should use heartfelt honorifics, such as "Thank you for coming, please go".

also use body language to express gratitude, bow at an angle of 31 degrees to express heartfelt gratitude, and then quickly straighten up and watch the customer leave. For example, when a customer has finished eating in a restaurant, the waiter in the restaurant should show farewell and gratitude when checking out.