As the protagonist in the restaurant, the restaurant manager must first recognize our own role orientation, and determine our work scope and responsibilities. Its role performance mainly includes the following:

role 1: the representative of the restaurant: on the one hand, the manager establishes contact with customers and relevant social departments on behalf of the catering enterprises; On the other hand, as far as employees are concerned, the store manager is the representative of employees' interests and the spokesman of employees' needs. Therefore, the store manager must know the operation of the restaurant like the back of his hand, so as to make arrangements and management in practical work and exert the greatest effectiveness.

role 2: the executor of the policy? Restaurants should not only meet customers' needs, but also create certain operating profits. The manager must faithfully implement the policies, business standards, management norms and business objectives. Therefore, the store manager must know how to make good use of all resources to achieve the business goal of taking into account the needs of customers and catering enterprises. ?

role 3: the conductor of the floor? The most frequent place for customers to contact every day is the floor, so the store manager must take the responsibility of commander-in-chief, arrange the work of employees in various departments and shifts, instruct employees, and sell the best food to customers in strict accordance with the business plan and use appropriate sales skills to achieve the set goals of restaurant sales. ?

role 4: the coordinator of the problem? The store manager should have the patience and skills to deal with various problems, such as communication with customers, employees and headquarters, which the store manager can't ignore. Therefore, the store manager should pay attention to the use of skills and methods in the process of emotional release, emotional transmission and internal and external communication to coordinate various relationships. ?

role 5: motivator of morale? The store manager should always encourage the shop assistants to maintain high work enthusiasm and form a good working condition, so that all the shop assistants have a strong sense of mission, responsibility and enterprise. ?

role 6: the controller of the business? In order to ensure the actual operation of the restaurant, the store manager must have strong and substantial control over the daily operation and management of the restaurant, such as food control, service control, cost control, cash control and information control. ?

role 7: employee trainer? The service level of shop assistants is related to the operation of restaurants. Therefore, the store manager should not only enrich his practical experience and related skills from time to time, but also constantly carry out on-the-job training for shop assistants in order to promote the improvement of the overall operating level of restaurants. The store manager should also be authorized appropriately, so as to cultivate the independent working ability of subordinates, train their working skills, and give guidance patiently in the process of work. ?

role 8: analyst of operating performance? The store manager should have the ability to calculate and understand the value of the restaurant, so as to grasp the operating performance of the restaurant in time and carry out reasonable target management. At the same time, the store manager should always be rational, be good at observing and collecting information related to the operation and management of food and beverage outlets, make effective analysis and predict possible situations.

Quality requirements of restaurant managers:

The quality here is the quality of people themselves, including knowledge and culture. Knowledge is learned in school education, while culture is acquired in social life, and its source is society.

first of all, the store manager should have a strong sense of belonging. Take the store as a part of your life, and only when you take things as a part of your own affairs will you try your best to do it.

second, have a positive attitude. The store manager is the leader of the whole team. He should have a positive attitude and infect his subordinates. How to do it? Take the initiative to help others, treat others diligently and do things. Go to the store in advance every day and greet the employees with a smile, so that employees can feel warm and happy when they enter the store, so that your employees will naturally bring this emotion to your customers. Dare to challenge new achievements, overcome existing difficulties, seldom complain and keep a smiling face. Such a positive attitude will certainly infect your employees and your customers. Over time, such a harmonious atmosphere will become one of the store cultures.

Third, keep learning. Learning is not only reading books, studying in the classroom, but more importantly, hearing, seeing and feeling in the process of work. The customer's feeling is the most important. When the performance fluctuates, customers make suggestions, and you see something inconvenient for customers or employees in the store, you should actively think about analyzing and improving it. Continuous learning will make it easy for you to find the root of the problem and solve it.

fourth, team consciousness. The manager is the manager of the whole store and a member of this team. Since you are a member of the team, you should abide by the various systems of the team, not specialize, always think about the people in the team and give full play to the strengths of employees to maximize the interests of the team.

fifth, be decisive. When making a decision, you must quickly analyze the problem and make a decision. You know, when dealing with small problems, employees usually deal with them by themselves, and they will only ask for your help when they think there are some thorny problems. At this time, if you are hesitant as a store manager, you will not be able to point out a direction for employees and make them very confused. A clear vision and quick thinking will also help employees improve their sense of belonging.