You can log on to the online business hall / home page click on "convenient service" ＞ "recharge card status query", and then enter the correct recharge card number, you can query the current use of cell phone recharge card status, such as the occurrence of the above situation does not exclude the current system is busy lead to If the above situation does not exclude the current system busy caused by, you can also call the local 10010 customer service or go to the local business hall for query.