What are the contents of hotel management?

hotel management

open classification: hotel management

hotel management

belongs to business class. But the requirements for mathematics are not as high as other business courses. It is mainly an industry that people communicate with each other. What is important is the adaptability and communication skills of employees. He is a manager in the hotel industry.

Training objective:

To train hotel management and service professionals who support the basic line of China * * * Production Party and meet the needs of middle-and high-end hotels in terms of morality, intelligence, physique and beauty, so that students can master the basic skills of hotel management and hotel service on the basis of basic theoretical knowledge and expertise, and cultivate students' good professional ethics and professionalism.

Employment position:

Senior service personnel in 1, 4, 5 and platinum five-star hotels;

2. Junior and middle-level managers and supervisors in the front office, catering, guest rooms, sales and other related business departments of middle and high-end hotels;

3. Service and management personnel of hotel management companies and related tourism enterprises;

4. Hotel owners.

Main courses:

Hotel Operation and Management, Front Office Service and Management, Room Service and Management, Catering Service and Management, Service Marketing, Hotel Human Resource Management, Management Principles, Hotel Equipment Operation and Management, Hotel Consumption Psychology and Appreciation of Hotel Tangible Products < p With the development of China's economy, the number of hotels has also increased sharply, and hotel professional managers have become a shortage of talents in hotels across the country. The hotel industry in China is engaged in a battle for talents. How to retain talents? How to make existing talents become excellent hotel professional managers? What should an excellent hotel professional manager manage? This course will tell you how to solve these problems and cultivate and retain excellent hotel professional managers for enterprises.

Lecturer: Shao Dechun

Senior trainer specially appointed by Beijing Times Guanghua Education Development Co., Ltd.; Chief trainer of China Hotel Training Network: the first professional trainer in China to teach hotel five permanent management; Master of Hotel and Tourism Management, Hong Kong Polytechnic University. Have 2116 experience in hotel management, consulting and training. He is currently the general manager of Hangzhou Huazhi Hotel Management Company, and the consultant of Zhejiang Jin Yue Catering Group, Sun City Hotel, Longxiang Hotel, Nanbei Lake Taoyuan Villa, City that Never sleeps Hotel and Jiangsu Zhiyin Hotel. Shao Dechun has served more than 511 hotels, enterprises and institutions in China, including Best Western Ocean Hotel, Super 8 Hotel in St. Dat, Zhejiang Kaiyuan Tourism Group, Hangzhou Wuzhou Hotel, Hongni Catering Group, Huazhongcheng Catering Group, Hainan Yintai Resort Hotel, Palme d 'Or Resort Hotel, China Industrial and Commercial Bank, Wahaha Group Company, Baida Group, Shandong University Academic Exchange Center, Shandong Economic College International Exchange Center, and Zhejiang University School of Management Senior Management Training Center.

learning objectives:

make clear what is good management

how to tailor enterprise rules and regulations

how to ensure the effectiveness and implementation of orders

how to carry out effective supervision and inspection

how to deal with the cooperation between the back office and the front desk of the hotel

How to establish an incentive salary system to attract, guide and retain talented employees

Learning objects. Middle and senior managers in other service enterprises

Management Practice of Hotel Professional Managers:

First, the concept and standard of management

1. What is management

2. Why management is "done by others"