yufu

recently, due to a new wave of epidemic, the transport capacity of take-away riders in many places is tight and the order delivery pressure is great. The commercial bureaus in Beijing, Chongqing and Henan have issued initiatives to appeal to residents to participate in the delivery service.

At present, Shanghai is on the rise, and the capacity of take-away service is also facing a test. In May of this year, we interviewed Yu Fu, who registered himself as a delivery clerk to deliver medicine during the closure of Shanghai.

Uncle Fu, an old Beijing resident living in Shanghai, "returned to his old job" these two days, turned on the take-away software and began to take orders. Compared with the rider's experience in the first half of the year, this time, he has some new experiences. For example, in order to reduce the risk of infection for both riders and customers, he suggested that everyone put a small stool in front of their house for contactless distribution.

narrator: yufu is a 37-year-old white-collar worker

these two days, I started taking orders again. On the morning of 16, I opened the mobile phone software and looked at it. I found that the capacity was indeed insufficient, but I was busy with other things at that time. In the afternoon, I read in the news that several districts in Beijing have issued initiatives, hoping that residents who have the ability can go out to participate in distribution. I think the epidemic situation in Shanghai is not as serious as that in Beijing, but it is also on the rise, so someone should still do such a thing.

after half a year, I opened the software for taking orders again. There are really two single medicines in the system, and no one has claimed them. So I got on the bus and took these two orders. These two days, Shanghai entered the middle of winter, and the temperature dropped sharply. I obviously felt the cold wind when I was riding a bicycle to deliver medicine. Therefore, I also remind friends who plan to go out to serve, and we must take measures to keep out the cold and keep warm.

17 is the second day after I delivered the medicine. If the weather is good later, I will continue to take orders when I have time. Compared with the first half of the year, the tension of transportation capacity is much better and less urgent. I remember that at that time, there were often one or two hundred single drugs waiting to be delivered in pharmacies. Today, when the drugs were delivered, there was a backlog of about 11 single drugs in pharmacies.

as in the first half of the year, I still focus on drug distribution. Although the contents of the goods are confidential, some riders can see the number and price of the goods. For example, they bought 21 pieces of goods with a unit price of about 11 yuan, which may be masks or gloves, which is relatively less urgent. If it is a commodity, the unit price is 31 to 41 yuan, then the high probability is medicine.

Besides, I basically open the software every 5 minutes and 11 minutes to have a look. If there is a list that is always there, maybe the rider picks the rest and the medicine can't be delayed, I usually choose this list to deliver. Now, unlike the blockade period, I have to do my best to deliver it. At present, the tension of transportation capacity is not so serious, and the shortage should be temporary.

I think it's a time when we need to grit our teeth again, and when the first batch of infected takeaway buddies recover one after another and return to the distribution team, the transportation capacity will also be improved.

Yu Fu's interface of order receiving system

To tell the truth, it is more dangerous to go out to deliver medicine now than during the period of sealing control. Because at that time, it was basically non-contact distribution. When you get the medicine and send it to the door of the community, you can basically put it on the shelf. Generally, you will not come into contact with customers. But if you send it now, you need to send it all the way to the door and hand it over to the customer. At this time, I don't know the health status of the other party, and the risk is relatively higher.

when I delivered the second order yesterday, I found that this customer's practice was very good. They put a small stool in front of their house. When I deliver it, I just need to put things on the stool. Maybe he is worried that I will infect him, or maybe he is uncomfortable and afraid of infecting me. In short, this method of avoiding direct contact is beneficial to both sides.

so, I would also like to propose to you that we should refer to this practice for non-contact delivery, which not only reduces the risks of both parties, but also facilitates the simple disinfection of things before taking them into the door.

compared with the first half of the year, I am more practical when I go out to take delivery orders. Because you no longer need to take water and food with you. Now supermarkets and convenience stores are all open for business, and there is no problem in eating and drinking. There is no need to worry in this regard. The courier buddy can also go home to rest every day, have a stable residence, and don't need to go to the little brother station again.

I am in good health now, but many friends are infected. Many of my friends in Beijing are infected with Covid-19. The most serious fever lasted for six days, and some friends said that there was a blade in their throat. In the yard where I live in Shanghai, almost six or seven neighbors and friends are infected, but two of them have recovered.

I went to Thailand myself some time ago, and when I came back to China, I had an abnormality in nucleic acid, but I had no symptoms. I'm not sure if I have been infected with antibodies. In fact, if there are friends who have recovered after infection, it is also very suitable to respond to this initiative if physical conditions permit. Because compared with uninfected people, friends with antibodies in their bodies are relatively safer to recover after infection.

after the video of my medicine delivery became a hit in the first half of the year, some friends did write to me privately and wanted to know how to join this team. Actually, it's not complicated. Just download a distribution software, prepare your ID card and phone number, and register according to the prompts. Because there was a shortage of riders in April and May, the process was simplified. In June, the platform requested to upload a health certificate, so I went to the hospital for a physical examination and made up the certificate. Now, according to the shortage of transportation capacity, there may be some differences in the application process, but the general requirements should be similar.

I think the prerequisite for helping others is to take care of yourself first. Therefore, I also remind friends who want to respond positively to the initiative to evaluate their health and take protective measures, and at the same time have an emergency plan for themselves after infection.

I have seen that many local initiatives have also put forward requirements, that is, I have been vaccinated with the third dose of COVID-19 vaccine, and my residents and I have not had fever, sore throat, positive antigen or nucleic acid test within 7 days. Besides, N95 mask should be worn strictly at work. In addition to these, there is a good attitude, and then, get ready to go.

On the way to deliver medicine

Further reading

Late at night, I delivered food in Beijing

Recently, a netizen in Beijing photographed a grocery shopping site, and the front door was full of large and small packages waiting to be delivered. This video caused a lot of forwarding and discussion: "Why are the dishes ordered online recently always delivered slowly?" "Beijing is so cold now, it's hard." "It's not easy for everyone, please be more understanding and tolerant ~"

Video screen

The reporter from the reception desk found this food delivery spot filmed in the video, which is located near Ping 'anli, Xicheng District, Beijing. Affected by the epidemic, on the one hand, the amount of online purchases by citizens increased, on the other hand, some riders were unable to arrive at their posts because they were infected with COVID-19, which aggravated the distribution pressure. A rider here told the reporter at the reception desk about his work experience during this period.

"There are more and more orders recently, and it takes 1.5 hours to run a day"

Han Qingzhong, 34, is a native of Handan, Hebei Province, and has been engaged in the take-away industry in Beijing for 3 years. In the past two weeks, his work mode has changed a lot. He used three "no's" to describe it: endless orders, endless dinners, and endless reminders.

On the evening of 16, the grocery shopping site was full of items to be delivered.

On 16, the lowest outdoor temperature in Beijing reached MINUS 12℃. At 6: 31 in the morning, Han Qingzhong rode an electric car on the road. During this time, the inside and outside of the site were filled with packing bags of vegetables, and the delivery volume of Han Qingzhong surged. "

netizens are not exaggerating, and this is the reality. It is busiest at eleven in the morning and evening, catching up with the lunch and dinner peaks. " In the past, he was able to deliver 81 orders a day on average. Recently, he has to deliver more than 131 orders a day, and the weight of each order is also rising.

at 11 a.m., customers' reminder calls gradually increased.

customer: "master, can you hurry up? I have been waiting for a long time, and I am anxious to cook with vegetables. "

Han Qingzhong: "I'm really sorry. There are too many orders in hand now. I'm really sorry to deliver them to you as soon as possible."

Han Qingzhong told the reporter at the reception desk that the area where he is responsible for distribution is the old city, and most of the buildings are not equipped with elevators, and most of them are elderly people. Because of the epidemic, old people seldom go out to buy food, and their children place orders instead. Han Qingzhong often carries dozens of pounds of vegetables and daily necessities for delivery. In sub-zero weather, his clothes can't be too thick.

"It's inconvenient to move around if you wear too much clothes. The coldest thing is the half palm exposed outside, because you always have to look at the navigation on your mobile phone, and your fingers are numb with cold." The platform requires the rider to wear N95 masks. He can change three masks a day, and the breath he often breathes turns into a string of water droplets and pours out of the masks.

A rider's ankle was frozen in the cold wind in Beijing.

Han Qingzhong said that there are many people ordering vegetables, fruits and meat now, and the order that makes him a little headache is bottled water.

"Rice, flour and oil are all delivered. We will deliver whatever you need. Originally, the take-out box could hold 21 orders, and the most in these days can only take 7 or 8 orders. Each order is very heavy, and the upper limit of weight is 31 kilograms. Sometimes, the legs are weak when carrying the water building. "

In the face of bad windy weather and colleagues who fell ill one after another, Han Qingzhong insisted on delivering bills every day.

"You can earn more money by running one more order. Then there are old people living around. It is inconvenient for them to go out to buy things. These dishes are necessities. When I see them, I think of my parents. It is a hand to help. "

In front of the stop, a rider's electric car is full of items.

At lunch, Han Qingzhong often meets two people at the noodle restaurant on the roadside, and then delivers the bill quickly. "It is common to work an average of 15 hours a day and get off work at 12 o'clock in the evening. Colleagues have fallen, and I can't give up now, thinking about biting my teeth and coming over these days. "

the night before yesterday, it was already 1: 31 in the morning after Han Qingzhong delivered the last order in the cold wind. This order is vegetables and dried noodles. Unexpectedly, when it arrived, a boy was waiting for him at the door wearing a mask.

"Thank you, little brother, for your hard work. Go home early." Han Qingzhong's heart was so hot that he fell asleep when he returned to the dormitory.

"It's not easy to be a delivery man and a courier now.

It's good to understand a little more."

Every day before going to work, Han Qingzhong uploads health information and antigen results to the system. The site also prepared enough epidemic prevention materials such as alcohol, masks and daily medication, as well as cold and warm items such as ginger syrup.

During this period, Han Qingzhong who worked overtime earned a little more than before. "I didn't earn thousands of dollars a day like the internet. It's hard money and it's not easy for everyone."

Han Qingzhong said that he used to be a courier before delivering takeout food.

It's also difficult to know the latest express delivery, and he often calls his friends who deliver delivery to cheer him up. "During this time, they are often sent to the latter half of the night. If you have something, just greet them. It's not easy to drift north and cheer each other up. Seeing that they still have a tricycle that can shelter from the wind and rain, I am envious. "

On the evening of p>16, a rider rode an electric car full of materials and set off with the help of his colleagues.

Compared with the severe cold encountered during delivery, Han Qingzhong was afraid of receiving complaints from customers during this time.

"This time is different from peacetime. There are too many orders, and sometimes you can't get up quickly if you want to. Everyone is in a hurry, so are we. As long as we can place an order, we can deliver it, which may be a little late. It is good to understand a little more. "

at 12 o'clock in the evening, Han Qingzhong returned to the dormitory after delivering the last order in the cold wind, ready to cook some noodles for himself. He had not eaten for nearly 11 hours since his last meal. His greatest wish now is

to persist again, and to go home for the New Year as soon as colleagues recover from illness and return to their posts and the site operation returns to normal. "What we are doing is the service industry. There are children in my hometown. I am suffering from nothing. Just do a good job of protection. I want my family to live well."

Han Qingzhong delivers goods

There are more than 31 riders at Han Qingzhong's station every day. A few days ago, some colleagues were infected with COVID-19 and could not get to work. Only eight riders delivered goods at the most difficult time in the station.

Wang Qingzhong, the stationmaster, once fell into anxiety in the face of all the materials on the ground. He applied for "cross-regional support" and transferred some colleagues from other districts to tide over the difficulties.

"The company is recruiting part-time jobs, increasing special subsidies, and will also be exempted from overtime caused by the epidemic. No matter how difficult it is, we have to find a way to deliver the order."

In the middle of the night, Wang Qingzhong coordinates orders in a site full of materials

At present, in view of the lack of transportation capacity, Beijing has expanded the "white list" of take-away brothers, and will encourage take-away enterprises to increase the recruitment of riders by increasing the commission ratio, setting up incentives such as running tickets, and supplement the transportation capacity as soon as possible by coordinating the manpower allocation in different regions and enjoying jobs with catering enterprises.

A number of take-out platforms also indicated that they are continuously improving the regional riders' transport capacity reserve by recruiting new people, optimizing transport capacity scheduling and cross-regional transport capacity deployment.