It is inefficient to collect information offline, and a lot of manpower is needed to summarize and analyze the information. Online collection is a good solution.
1, through the property management platform-the owner, form a satisfaction survey and return visit to collect customers' comments and opinions on the property services at the end of each business, such as online payment and service repair;
2. Analyze the renewal rate of customers through the lease management module. The renewal rate shows that customers are satisfied with property services and willing to continue cooperation, which is an important satisfaction evaluation index;
3. Establish a unified complaint feedback channel, and regularly count and analyze customer service complaints and feedback. If the number of complaints is small and handled in time, the satisfaction will be higher; If there are many complaints, the poor handling will affect the satisfaction, and the property can also collect and analyze the points that need to be improved to improve the service level.
Conclusion of the new window: Property can establish online feedback channels, collect customer satisfaction, comprehensively evaluate and continuously monitor the customer satisfaction of office property services through the system, find problems in time and make improvements to achieve the goal of high customer satisfaction.