model essay on work summary of smiling service month

Inadvertently, the work has come to an end. Looking back on the work in the past, we have gained a lot. Let's sit down and write a work summary! In order to make it easier and more convenient for you to write your work summary, the following is my sample work summary for Smile Service Month, which is for reference only. Let's take a look.

Work Summary of Smile Service Month 1

Based on the service goal of strengthening staff's service awareness, improving hotel service level and advocating "My smile, your satisfaction", the hotel planned and organized the "Smile Service Month" activity in xx.

1. This theme activity is divided into three stages: training and atmosphere building of smile service, promotion of smile service, and summary and evaluation. It mainly includes activities such as "Smile Mobilization", "Etiquette Training", "Submission Competition", "Establishment of Catering Volunteer Group", selection of "Smile Stars" and "Service Stars".

during the activity month, we received strong support and cooperation from all departments. Everyone in the hotel wore smiling badges to remind and motivate all employees, so that every guest who entered the hotel could see the cordial smile and sincere greetings from the service staff and create a safe, comfortable and convenient environment for the guests.

second, since the launch of Smile Service Month, the response has been enthusiastic, and employees are encouraged to infiltrate "smile" into every link of work and service, and employees from all departments are highly enthusiastic to participate. Employees are strict with themselves in their daily work, improve their skills and improve the service satisfaction rate.

the attentive and high-quality service of hotel staff has been affirmed by guests to some extent, such as personalized service of housekeeping department. During the event, guests' voting sheets were received, and the quality of hotel service was further improved, which made the whole hotel form a good service atmosphere of knowing etiquette and smiling. Finally, through the comprehensive evaluation of guests' opinions and department recommendations, the hotel's smiling star name and service star name were selected.

third, the comprehensive department is responsible for coordinating activities such as activity planning, atmosphere decoration, voting selection, mobilization meeting, summary and commendation, etc. As the theme month activities are organized for the first time, the activities are short, and there is a certain lack of experience, the activities can still be diversified, and the guest participation rate is not very wide, so employees' awareness of active participation still needs to be further improved.

We will investigate the results, existing problems, evaluations and suggestions of the activity month, accumulate experience for the hotel to organize theme activities in the future, actively rectify and improve, and strive to provide customers with surprises beyond expectations with quality services.

more importantly, our employees should always provide customers with unexpected surprises with high-quality service outside this activity month, and really let smiles spread to every corner of the hotel. Smiling Service Month Work Summary 2

There are 42 lovely smiling faces in our class. I hope my class is full of vigor, sunshine and self-confidence. Children Qi Xin "plant the sun to pursue dreams". Because sunflower is a symbol of sunshine, self-confidence, vigor and enthusiasm, I hope my children will show their light towards the sun like sunflower, so our class is also called sunflower class. On the basis of the sunshine culture of the school, "independence and self-confidence" is the class management concept of our class. I want to let the children participate in the class management independently and create our warm "sunflower home". Below I will introduce the class culture construction of our sunflower class from the following sections.

first, the construction of class material culture

Class material culture is the material condition and environment that class students need for their study and life. It forms a natural, calm and neat atmosphere and presents a harmonious cultural form through the design and arrangement of the class environment. The children and parents of Sunflower Class are very enthusiastic about building a class home, and actively make suggestions, and design these sections that highlight the characteristics of this class: "I am the best, Sunflower Shines, Sunflower Star, Sunflower Stack, I am happy to learn, our agreement, and the starting point of hygiene".

I am the best: this is a space for teachers and students to learn from each other. Children write down what they have done and feel right, so that other children can know what we should do. After sticking it on the wall, it also enhances self-confidence.

Sunflower Shines: This is a stage for children's self-confidence. Children play their special skills, draw their wishes, write their goals, let their dreams fly, enhance their self-confidence, and form a unique landscape to show their charm.

Sunflower Star: This is a sunshine show for children. We select the children who perform the most outstanding every month through democratic means, which not only sets an example for other students to learn, but also inspires me to keep working hard.

Sunflower Stack: This is our book corner, where children can read a lot of extracurricular books and learn about local customs and cultural connotations at home and abroad, so that they can exchange and discuss with each other, increase their knowledge outside textbooks and enrich their knowledge.

I'm happy to learn: here is a display of children's learning situation. Every five seals are exchanged for a small smiling face, and every five small smiling faces can be exchanged for a big smiling face. Every time you get a big smiling face, you will get a corresponding prize. Encourage children to study hard and get happiness from their studies.

Our agreement: This is a special section for first-grade children to standardize their behavior and form good habits.

Hygiene starting station: This is the name given by the children themselves for the Hygiene Corner. I hope to make our classrooms and campuses clean, beautiful and full of sunshine from here.

Second, the construction of class system culture

"No rules, no Fiona Fang". Whether the class system is good or bad or reasonable is a sign of the level of class education.

The class management system of Sunflower Class fully embodies democracy and autonomy from formulation to implementation. According to "Pupils' Daily Behavior Standard" and "Pupils' Handbook" as well as the relevant school systems, combined with the actual situation of our class, the children should first think for themselves and write their own opinions, then select the enforceable clauses at the class cadre meeting, and then discuss them collectively in the class meeting, and finally work out the class system suitable for our class. The whole process was open and fair, which fully demonstrated the children's autonomy.

Third, the construction of class spiritual culture

Class spiritual culture is the core and soul of class culture, the soft power to push the class forward, and the cohesive force of class values.

Class spirit: We take the motto "Shining is not the patent of the sun, you can shine" as a class motto, encouraging children to give full play to their strengths, believing that everyone is the best, enhancing their self-confidence and contributing to the class.

class style and appearance: We attach great importance to democratic management. Only democratic management can effectively cultivate students' self-confidence and autonomy, and form a good class style and appearance. The class cadres of sunflower class are all produced by children's self-recommendation and democratic evaluation. At the beginning of each month, under the leadership of Huang Jinghan, the assistant to the class teacher, the class Committee will hold a summary meeting, sum up the shortcomings of last month, formulate the target requirements for this month, and carry out the work with a clear aim. Our sunflower class has formed an optimistic, sunny and confident class face under this independent management mode.

Fourth, the construction of class behavior culture

The class theme team meeting is a platform to show students' comprehensive quality and an important way to form class behavior culture. According to the children's age characteristics and the class situation, I organized and carried out many theme class club activities, such as "Knowing Etiquette and Speaking Civilization", "Independent Activity 1-Button-tying Competition", "Independent Activity 2-Shoelace-tying Competition" and "I Can Wash My Hands".

the development of a class is inseparable from the construction of class culture. The material culture of the class forms the foundation of class culture, the spiritual culture leads the class development, the institutional culture ensures the class development, and the behavioral culture highlights the class taste. With culture on campus, there is a profound connotation; If the class has culture, it will have a smart spirit; When children have a culture, they shine like diamonds. Guiding children to be independent, full of sunshine and vigor like sunflowers, and building a theme class culture that children are interested in, can better encourage children to smile and be confident, give full play to their specialties and show their unique charm. I hope my children "plant the sun and pursue their dreams", like sunflowers, face the sun, be independent, smile and be confident, and show their unique light! ;