The general online shopping process involves multiple participants and multiple civil legal relationships including consumers, e-commerce platforms, payment platforms, merchants and express delivery companies.
In the relationship chain of "Diner-Meituan-Catering Provider", if the legitimate rights and interests of diners are infringed due to food quality problems, diners can pursue the tort liability of catering providers.
At the same time, if Meituan fails to fulfill its quality assurance obligations and knows or should know that the hygiene of catering providers is not up to standard and fails to take necessary measures, diners may be held jointly and severally liable.
According to Article 55 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan.
Where there are other provisions in the law, those provisions shall prevail.
Article 148 of the Food Safety Law of People's Republic of China (PRC) stipulates that consumers who produce food that does not meet food safety standards or knowingly operate food that does not meet food safety standards may demand compensation of ten times the price or three times the loss from the producers and operators. If the additional compensation amount is less than 1000 yuan, it is 1000 yuan.
However, the labels and instructions of food have the defects of not affecting food safety and not misleading consumers.