A few days ago the netizen left a bad review but received an apology after 8 years of reports triggered a wide range of hot debate, the incident of the netizen is Ms. Sun in Shanghai. According to reports, Ms. Sun and her boyfriend 8 years ago to Shanghai Putuo District, a grilled fish restaurant dinner, due to the store serving food is very slow resulting in a bad consumer experience, after the incident, Ms. Sun left a bad review of the store, and then due to move and then have not been. But a few days ago, Ms. Sun suddenly received a reply from the store, which said it was saddened by the unpleasant dining experience and apologized for not being able to solve the customer's problem in the first place.
A reporter interviewed the store in question after the incident festered, and the store staff said the manager had replied in bulk a few days ago to the bad reviews left by previous customers, and said that if customers came back to consume again, they would definitely provide them with a good consumer experience.
I think the incident was just a coincidence, an attempt by the business to survive.At this stage, under the influence of various factors, catering merchants are not having a good time, which can also explain why merchants only reply to consumers' bad reviews in bulk after 8 years. This proves that Ms. Sun is not the only one who has received responses to Liu's bad reviews for many years, but most people don't care about it. The fact that Ms. Sun uploaded this encounter to the Internet has sparked heated debate, and should have been unexpected by both Ms. Sun and the merchant.
But I think this is just a simple coincidence, and there's no need to be overly concerned. This coincidence is a business in the current stage of the survival of the process of an attempt, perhaps now so huge publicity efforts, so that the business is overjoyed. But this is for the actual business situation and Ms. Sun, there are big changes, and if the editorial point of view, it is very likely that this will be the merchant's own marketing strategy.
I don't think there's any need to pay too much attention to these kinds of reports, and I think it's okay to make a fuss. If you're really interested and not too far away from the business, you can go and experience it for yourself.
In real life, it is very common to give a bad review in a bad consumer experience, and after years of dealing with bad reviews in a uniform manner is nothing new, so there's really no need to pay too much attention to it. For consumers, only the business can really provide a good consumer experience, consumers will be more willing to pay, only to apologize is not meaningful.