The busy and substantial work has come to an end. Looking back on the work during this period, I believe you have many feelings. Presumably, we need to write a work summary. So how to summarize the work and write new tricks? The following is a summary (7 general articles) of the hotel probation period that I have compiled. You are welcome to learn from and refer to it. I hope it will help you. Summary of hotel probation work 1

It has been some time since I entered the hotel and became a new employee at the front desk. First, I received training here, and then I learned on the job. I feel that my life has been very fulfilling during this period.

In a blink of an eye, the probation period is almost over now. If it weren't for the reminder from my colleagues, I would have forgotten it myself. When I heard the news, I couldn't help but sigh that time flies. But after thinking about my work during this period, I feel that it should be. I have learned and experienced so many things during this period, which also makes me sigh that the working hours during this probation period have been so colorful. Now, my work during this probation period is summarized as follows:

1. Training and learning

We have gone through a long period of training and learning, not only the basic operation skills of the hotel front desk, but also the most important and basic training in etiquette. Although the basic operation of the front desk is also very important, after all, check-in and settlement for customers can't go wrong. However, when it comes to the front desk, the first word that comes to mind is "service". As a representative of hotel service, the front desk is a very important position. Whether checking in or checking out, asking or complaining, the front desk is the first place that customers think of and find. As such a position, it can be said that it is the highest service representative of the hotel! If the front desk can't do the service well, the customer's rating of the hotel will plummet.

and service, there are many requirements, the tone and words of customers are basic, and what kind of manners are the key. The most important thing is to smile. In a word, in the training of etiquette, I learned a lot of skills and corrected many bad habits in the past, which greatly improved my work ability.

Second, I

have been trained for so long at work. What's the matter? In the end, I have to see the truth at work. I work with an old employee as a probationer, and I also learn from my colleagues at work. After the actual work, I can't help but sigh that formal work is much stricter than training. There are no redundant movements, and every movement is done just in place. This is the strength of my colleague. I used to wonder about my ability, but fortunately, enthusiastic colleagues always come to enlighten me and teach me my experience in the work. It is because of this that I can achieve the present level in this position.

III. Summary

In short, the formal work has just begun, and I will continue to strive to achieve better results and bring more benefits to the hotel. I hope that both myself and the hotel can make progress in the days to come! Summary of the probation period in the hotel 2

After the probation period is full, the work in the hotel is very busy, but I have lived a full life, and it's not long after graduation. The theoretical knowledge I have been studying has played a role in this time. What I have seen is not any progress, but what knowledge I have learned. I think this probation period is more about showing my own shortcomings. My shortcoming is that my theoretical knowledge is in short supply in the hotel during my probation period. I didn't touch a lot of things in school. Although I majored in hotel, I don't think I know as much as the old employees who are not majoring in hotel, which makes me see the shortcomings and the areas where I need to improve. I will also summarize them after the probation period.

First, it is very important to improve business knowledge and professionalism.

Working in the hotel environment, what the manager says most is to let us work hard, and the details are the easiest to ignore. But here, in xx Hotel, we should avoid such details, instead of forming a habit and careful habits. Business knowledge is something I am proud of. After several years of systematic study at school, When I first came to the hotel, I felt that I knew a lot and always showed my talents, but I was wrong. The times are constantly improving, especially in the hotel industry. No matter what kind of job, my business knowledge always needs to be continuously expanded. This is something we need to pay attention to, not just a casual remark. We often fail to develop such a habit, resulting in our own business knowledge is not much and we can't master too much.

There is also a professional accomplishment, and it is very important to cultivate high quality. As a worker in the service industry, we need to achieve a certain professional accomplishment. Etiquette is the first point. We can't lose one of our own manners. A good professional accomplishment includes etiquette, which is basic. Then there are strict requirements for work. If we don't care when we do things, we can't break our promise when we promise what the leaders can do. During the probation period of these months, I have been reminding myself that I need to strengthen my professional quality and business knowledge. As a hotel employee, it is inevitable that I should have a high awareness. I have been working hard to provide quality services to customers.

Second, where the work needs to be strengthened

I have always been clear about my direction. When I came to the hotel, I set myself the direction of my efforts. I have been improving myself and improving myself in all aspects. I need to be responsible for myself, but I also have some shortcomings. During the probation period, I was too anxious about many things. When dealing with some things, I always wanted to finish it in the shortest time without a plan. I always think about how long I have to finish things, which is too much. I didn't do a good job in combination with the actual conditions. It was also through the probation period that I learned that everything can't be urgent. First of all, as a hotel employee, I have to keep my mind steady and I will refuel. Summary of hotel probation work 3

In the past few months, under the guidance of the group, with the care and help of department leaders and friendly cooperation among colleagues, my work and study have made great progress. While thanking me for the opportunity to continue working, I also summarize my probation period as the front desk work of the hotel:

First, strengthen business training and improve my own quality

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been obviously improved. As the front office of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. The front desk is the core part of this facade, and I know that my' responsibility is great, and my negligence will bring economic losses to the hotel.

Therefore, at work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and we can better provide quality services to our guests and make them overjoyed.

second, "open source and reduce expenditure, control cost" starts from small things, and starts from me

"open source and reduce expenditure, increase revenue and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel, carried out activities to save money and control costs. In order to save money, we use recycled welcome cards as hotel staff, and when we want to show guests around the room, we use these waste welcome cards to install keys to reduce the use of welcome cards and save money for the hotel.

The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue, and also do our little bit.

Third, strengthen my own sales awareness and skills to improve the housing rate

With the help of the training of department leaders, I learned some sales tips. How to quote the price to the guests, what kind of guests quote the price of what room type, how to recommend a better room type to the guests with reservations, and so on.

I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my own knowledge, I also actively make my own efforts to promote the sale of scattered rooms. As long as the guests come to the front desk, I try my best to let them stay, so as to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments.

So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with my colleagues in various departments, respect others and win respect for myself. Everything is prosperous at home. Only in this way can our hotel and our group make great progress. Summary of hotel probation work 4

Time flies, and the short and substantial probation period ends in this sunny early summer. Looking back on the scene when I first came to the hotel, it seems like yesterday. At that time, I just graduated from college, and I was ignorant but full of blood in the face of new work and new environment. However, under the meticulous care and tolerance of hotel leaders in the past few months, under the influence of my colleagues' resolute working attitude and warm and lively hotel atmosphere, coupled with my constant exploration and study at work, I successfully completed the probation task and gained a lot of knowledge that books could not learn.

Next, I will briefly report my work during the probation period. Generally speaking, my probation work can be roughly divided into administrative work and risk control work.

first, administrative work

in the first half of the probation period, I mainly participated in the administrative work of the hotel. I am honored to have experienced the whole process of the hotel from preparation to registration and opening with my colleagues.

during the preparation of the hotel, I have carefully checked and sorted out the application materials for opening; Assist leaders in convening the first shareholders' meeting and the first board meeting in 21xx; Cooperate with the collection hotel to carry out two hotel recruitment; Participated in two Nanjing trainings; Assist leaders to solve the remaining problems of hotel decoration; And actively participated in the preparations for the opening ceremony of the hotel.

after the opening of the hotel, I mainly participated in the purchase of office supplies, the entry formalities for hotel employees, the initial establishment of the hotel administrative system, and the convening of the first shareholders' meeting in 21xx and the second board meeting of the first session.

second, risk control work

I have been transferred from the administrative post to the risk control post for more than a month. In this more than a month, according to the hotel regulations, I have basically filed the contract archives left over from the opening period, and the hotel contract archives have taken shape. Nowadays, new business data can also be filed in time.

in terms of business, it is a completely new field for me. Manager Guo also took me to visit some enterprises, from which I benefited a lot. But I deeply feel my lack of financial knowledge and work experience, so I keep urging myself to continue studying, hoping to be qualified for the post of risk control as soon as possible.

The end of the probation period is the end of this stage and the starting point of the next stage for me. It is precisely because of this indispensable probation experience that I have seen my own strength more clearly, straightened my mind, studied with an open mind and worked actively. In the following work, I will continue to adhere to a positive and rigorous working attitude and a tireless learning attitude, so that I can quickly grow from an ambitious college student to a good employee with a responsible job and skillful business.

Finally, I want to thank the hotel for providing me with this platform and the opportunity to exercise myself, and for giving me a new starting point in my life. Thank you all for your cultivation and care. Thank you. I will not live up to your's expectations. Please trust me and assess me. Thank you. Summary of hotel probation period 5

Time flies, and the probation period is drawing to a close in a blink of an eye. First of all, I would like to thank the hotel manager for giving me the opportunity to show my talents and realize my own value. This period of time is a precious experience in my life, and it also left me with wonderful and beautiful memories. During this time, the hotel gave me enough support and help, which made me fully feel the mind of the leaders, and felt how the hotel could see the rainbow without experiencing wind and rain. At the same time, I am also moved and happy that I have the opportunity to be a part of the hotel.

I remember that when I applied for the job, the harmonious, United and uplifting atmosphere of the hotel deeply touched me and made me feel a harmonious family. In the three months after I entered the hotel, under the careful care and guidance of the manager's office and colleagues, I have made some progress in all aspects through my unremitting efforts. Now I will make the following report on my work:

1. Understanding of the hotel

Our professional hotel has a business network all over the province, with the total distribution and agency of many well-known international and domestic brands, and its business scale ranks first in our province. Guided by the correct business and management concept, the hotel relies on a capable team to become a leader in the industry.

2. Work performance:

1. Hosting the staff get-together and getting everyone's approval.

2. sort out and classify the red-headed documents issued by the head office and the three certificates of hotels in the previous period, and make electronic retrieval, which makes it very convenient and concise to read and inquire.

3. Make preparations before each regular meeting, and organize meeting minutes in time after the meeting.

4. Complete the drafting of advanced materials for outstanding employees; Standardize the writing format of the external liaison letter of the general department and help it sort out and modify the external writing; Assist the Chief of the General Management Section to sort out the vehicle management measures and make a monthly table of fuel costs, repair costs and other related expenses; Complete the sorting out of the policy table for independent accounting of Wuchang mass-market stores and supermarkets.

5. Good communication and coordination with all departments, and better completion of the upload and release work.

6. Skillfully operate the VIP customer file management system.

7. Through the two-day internship in the supply department, I have a preliminary understanding of the hotel's supply chain system and can carry out simple business process operations.

8, can do other administrative logistics work.

III. Problems and improvement methods

As I worked as a confidential secretary in the original hotel, I didn't involve business operation, and I didn't really understand the purchase, sale and storage of retail enterprises, and the concept was very vague, so I need to further understand and be familiar with the overall operation mode and process of the hotel. Of course, I can't take this as an excuse. I will ask more from my predecessors in my future work, be diligent in asking questions and practicing, and be familiar with hotel business and processes in the shortest time, so that I can be diligent in my eyes, mouth, hands and legs.