A unified national hotline for reporting environmental protection. When citizens, legal persons or other organizations find environmental pollution or ecological damage, they can report to the competent environmental protection departments at all levels by calling the reporting hotline 12369 and request the competent environmental protection departments to deal with it according to law.
12369 accepts environmental protection reports that construction noise, indoor culture and entertainment, air pollution in catering industry, unauthorized discharge of waste water and waste gas cause or may cause environmental pollution, and unauthorized stop of operation of environmental protection facilities cause or may cause environmental pollution.
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The environmental protection hotline is opened 24 hours a day. After receiving the report, the law enforcement team is quickly dispatched to deal with environmental violations in time and accept social inspections. When people from all walks of life report environmental pollution problems to the environmental protection department, they can report to the Environmental Protection Bureau or the "12369" city command center according to the location of environmental pollution incidents.
General pollution problems are accepted by the environmental protection bureau of the jurisdiction, and serious environmental pollution problems can be reported directly to the "12369" city command center.
Belonging to the jurisdiction of the environmental protection department, belonging to the municipal level, handled by the municipal level; If it belongs to a certain district, it will be handed over to the environmental protection department of the district.
Some things that are not under the jurisdiction of the environmental protection department, such as urban garbage disposal, 12369 will not send special personnel to the site, but will be handed over to relevant departments for handling. If you encounter environmental complaints, you should first understand them according to the actual situation, and if necessary, the environmental protection department will go to the scene for disposal.