How do catering workers deal with bad reviews from guests?

1, it is necessary to actively face bad reviews and give customers an appropriate response;

2. Reasonable explanation or apology for the contents of customer complaints with a polite and modest attitude can improve customers' impression of the restaurant;

3. Pay attention to the content of customers' bad reviews, find the root of the problem and correct it in time, and give discounts or concessions to customers with bad reviews to appease customers;

4. Vigorously improve the concentration of bad reviews, thus effectively improving customer satisfaction;

5. Use customers' favorable comments and bad comments to assist the operation and management of the store, thus increasing the revenue in the store.

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