Compared with other hot pot restaurants that just send some peanuts, shredded seaweed, and other snacks, that restaurant is more generous.
In addition, the offline script killing stores in the player waiting for others during the period to provide a board game to pass the time, this is done better.
After all, in a multiplayer game where people don't know each other, it's not surprising that some people are late.
To avoid causing boredom while waiting for someone and distracting other players from the matter, the store offers simpler board games to pass the time.
Taking the matter of customers being bored during the wait, we can look at offline milk tea stores. It takes at least 3 minutes to make a cup of milk tea, so the customer has to wait 3 minutes.
If you encounter a lot of people queuing up at the store, the waiting time is very long.
But at this point, we can only play with our cell phones to kill time, otherwise we have to wait.
So the milk tea store can also learn to script the killing of offline stores, to provide some entertainment to spend time, such as doing a lottery game, or play a movie and so on these can be.
The purpose is to make customers feel less waiting time is long, improve the store's favorable comments.
And these super-expected service,
First, it will not increase the cost, but because many people gather, attract more people to come over to consume.
Second, it hits home, not only increasing people's favorability of the brand, but also prompting them to share these great experiences with their friends and family, spreading the word about their own brand.
Therefore, today's competition is not only for traffic, but also for customer loyalty.
Exceeding expectations is one of the most effective ways to increase customer stickiness.